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Lexus of Henderson - Service Center

Henderson , NV

4.7
5,172 Reviews

5,172 Reviews of Lexus of Henderson - Service Center

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June 16, 2021

Usually I don’t have an issue this time almost 3 hours for an oil change I had to check to see if It was done More

by GINGERVEGAS7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2021 -

Lexus of Henderson responded

Ginger - I'm sorry if your visit took longer than anticipated. We strive to deliver a seamless experience and I will be sure to address these details with my team so we can work towards improving. Thank you, Craig Kelly - Service Director - 702-228-7736

June 15, 2021

I am so pleased to very prompt and good service of my CT 200H … Stephen did a very good job in helping me every time I need to service or to do a routine check up of my car … I surely recommend Lexus Hender More

by TEDPETB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen
Jun 16, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! It was our pleasure to service your Lexus CT 200H here at Lexus of Henderson, and we will certainly let Stephen know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

June 15, 2021

I appreciate Randy’s friendliness and willingness to help me understand the issues with my car while being serviced. The car has been in and out of different shops due to larger issues and with the help of y More

by KSPEARS53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy
Jun 16, 2021 -

Lexus of Henderson responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful experience working with Randy and the Lexus of Henderson team. Drive safely, and we hope to see you again down the road!

June 15, 2021

Lexus Of Henderson has the best service department in LV they are always concerned with customer satisfaction and they operate at the highest level of excellence More

by Laura A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2021 -

Lexus of Henderson responded

Laura, we really appreciate your glowing feedback about your confidence in our service team! Thank you for choosing Lexus of Henderson, we look forward to working with you next time.

June 15, 2021

I was really happy with the prompt and courteous service. I did not have to wait too long and my loan service car was also nice. More

by Ellen Davis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2021 -

Lexus of Henderson responded

Ellen, it is terrific to hear that you had a five-star service experience here at Lexus of Henderson! Thank you for your business and your positive review of our team. Safe travels until we see you again!

June 14, 2021

Very friendly and helpful! Work was done quickly and nice car wash! Will keep going back! Have confidence in dealership. Can’t remember the name of gentleman who worked with me, but he was awesome More

by Bermanter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2021 -

Lexus of Henderson responded

We love to hear that you received timely service and drove home in a freshly washed car. Thank you for choosing Lexus of Henderson and supporting us with a great review! We look forward to our continued relationship.

June 13, 2021

Randy was very thorough and communicated throughout the service time my car was there. He arranged transportation to my home and picked me up. Was very impressed! More

by DEUTSCH.WENDY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Auyeung
Jun 14, 2021 -

Lexus of Henderson responded

Thank you for your kind review about Randy, Wendy! We love to hear that he made the service process seamless. Enjoy your week! - Lexus of Henderson team

June 13, 2021

Great service from start to finish. Very informative. Greeted with smile and keep me informed of the service process. Service as expected. Thank you Alex and Tyler. More

by MARIOMARTIN3Z
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2021 -

Lexus of Henderson responded

Thanks for the great review! We pride ourselves on delivering a straightforward and seamless service experience for our guests and are thrilled you had a positive visit with us. We will be sure to let Alex and Tyler know you gave them kudos for their hard work. Thanks for stopping by Lexus of Henderson!

June 12, 2021

Very dissatisfied with customer service .Had to make 2 trips to receive a minimal service. Dept. was overbooked and disorganized. Individuals were respectful but won’t return.. This is the 4th time I’ve b More

by ninajean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Can’t remember
Jul 06, 2021 -

Lexus of Henderson responded

Nina, I'm sorry to hear that you're disappointed with your recent service experience, and I apologize for any inconvenience we may have caused. I will pass this feedback along to our team so they are aware, but if you'd like to share or discuss anything else, I also welcome you to give me a call. The happiness and satisfaction of our guests is extremely important to us. Thank you, Craig Kelly - Service Director - 702-228-7736

June 12, 2021

Craig Kelly service manager is wonderful to deal with.. because of craig I am fearful of working with any other dealership he’s wonderful to deal with More

by Ltcxprt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2021 -

Lexus of Henderson responded

Thank you for the kind words about Craig and for being a loyal Lexus of Henderson customer! We hope we can continue to exceed your expectations for years to come. Drive safe, and we'll see you again next time!

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