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Lexus of Henderson - Service Center

Henderson , NV

4.7
5,172 Reviews

5,172 Reviews of Lexus of Henderson - Service Center

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June 11, 2021

Staff members were friendly and courteous and answered all of our questions. The service writer,Stephen, was very helpful and knowledgeable about what needed to be done. He offered a loaner car because More

by Rusty05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Diam.
Jun 13, 2021 -

Lexus of Henderson responded

Thank you for the positive review and five stars! It means the world to us to hear from our happy customers. From all of us here at Lexus of Henderson, safe travels and we hope to see you again down the road!

June 11, 2021

I had my car serviced there for the first time. From handing over my keys to driving off the lot I experienced nothing the utmost professionalism. The staff were incredibly polite and courteous. Wonderf More

by dougwz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I do not know the name of the person that greeted me at my car but she was incredibly polite! She should also have some type of recognition as well.
Jun 11, 2021 -

Lexus of Henderson responded

We were delighted to welcome you to Lexus of Henderson! Thank you for your business and your kind review of our team, we are happy that we could deliver a five-star experience. Drive safely!

June 11, 2021

Tyler was our representative. He was professional, courteous and provided great customer service. I brought in our car for a routine tire alignment. We are very happy with Lexus service department fro More

by MARIA17YANGA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tyler
Jun 11, 2021 -

Lexus of Henderson responded

Hi Maria - Thank you for taking a moment to share your positive review of Tyler and the team! We are happy to hear that you were so well taken care of here at Lexus of Henderson. Safe travels until we see you next!

June 11, 2021

I brought my RX 350 in for 20,000 mile scheduled service. After my oil was changed, filters were changed, and tires were inspected and rotated my car was washed. Great service! David Torrella, the service m More

by Cathie Ringhofer
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Torrella
Jun 14, 2021 -

Lexus of Henderson responded

Cathie - thank you for taking the time to share your feedback! We're excited to hear that David and the team took such great care of you and your Lexus RX 350. We appreciate your business here at Lexus of Henderson and hope to see you back again soon!

June 11, 2021

The car rides better now than when I bought it. Randy was great! Entire experience was wonderful. Will definitely return for all my service needs. More

by SILVERCREEKDENTAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy
Jun 13, 2021 -

Lexus of Henderson responded

Thank you for the incredible review and for trusting the Lexus of Henderson team with your vehicle care! We look forward to seeing you back again next time. Safe travels!

June 11, 2021

Louise and Richard , we give you a rating of Service Excellence. You deal with customers professionally and your politeness and wonderful attitude made our experience a wonderful one. You are an asset t More

by Cyrille.Higa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louise and Richard of Lexus Henderson
Jun 13, 2021 -

Lexus of Henderson responded

Cyrille, thank you for the terrific feedback! We're so happy to hear that Louise and Richard made your experience a success, and we hope to see you back at Lexus of Henderson again down the road. Safe travels!

June 11, 2021

Jayce returned my call quickly, listened to my problem and instructed my on how to have my vehicle towed to the service department. I was offered a loaner car. When I picked up my car after the fuel pump More

by Acreative1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayce Messer
Jun 11, 2021 -

Lexus of Henderson responded

Thanks for the great review! Our staff is very dedicated to making sure our guests are well taken care of. We are happy to hear that Jayce went above and beyond to get your repairs done in a timely manner. Thank you for trusting Lexus of Henderson. Drive safe and have a great day!

June 11, 2021

Excellent service from the first contact to the last. I wish more companies would follow your model. David Turrella is very competent always polite and sincere More

by MPARELMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2021 -

Lexus of Henderson responded

We couldn’t ask for a better review of Lexus of Henderson, thank you so much! Customer service is always our number one priority to seeing feedback like this made our day. We'll be sure to pass along your compliments to David. See you for your next service visit!

June 11, 2021

Everyone in the Service Department always does a great job of taking care of my ride! They are very thorough and makes taking a trip to the shop not so miserable. Thank you Randy 😊 More

by AKLADYJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy
Jun 11, 2021 -

Lexus of Henderson responded

Thank you so much for the wonderful feedback! We are so glad to hear that you can depend on Randy and our Lexus of Henderson team to keep your vehicle running smoothly and safely. Have a fantastic weekend!

June 10, 2021

Great dealership, very clean, they provide plenty of room for customers to wait. They provide drinks while you wait and keep the customer informed of the status. More

by SPIDEYGSM24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2021 -

Lexus of Henderson responded

Thank you for sharing your great review! There is nothing better than hearing from a happy customer and we hope to welcome you back to Lexus of Henderson for your future service needs.

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