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Lexus of Henderson - Service Center

Henderson , NV

4.7
5,172 Reviews

5,172 Reviews of Lexus of Henderson - Service Center

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June 10, 2021

Very professional and provided detailed explanation. Tyler H. and the service tech. was very courteous and explained everything during the test drive. Excellent staff and will return! More

by zentrix43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler H.
Jun 10, 2021 -

Lexus of Henderson responded

We are thrilled to hear that Tyler and the team took such great care of you and earned your repeat business! Thank you for coming to Lexus of Henderson, and for taking the time to review us so highly. We look forward to welcoming you back!

June 10, 2021

Everyone seems very professional and the whole process went smoothly. Thanks for keeping my repairs affordable. GS-350 is running much smoother now. Great job Henderson! More

by LouieBloo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Twala Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martrell Fantroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2021 -

Lexus of Henderson responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful experience working with the Lexus of Henderson team. Drive safely in your Lexus GS 350, and we hope to see you again down the road!

June 10, 2021

Randy was very patient and professional with all of my questions. This was my first visit after many years and the service provided was just as I’ve remembered...excellent! More

by MPACULAN824
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy at Service Dept
Jun 11, 2021 -

Lexus of Henderson responded

Thank you for the great review! We are thrilled to hear that you are so confident in Randy to get the job done. Drive safely, and we hope to see you back at Lexus of Henderson next time!

June 10, 2021

Very appreciated the same day service without Very appreciated the same day service without appointment, specially while we are on traveling. Staff were very friendly and helpful. Great service e More

by chensart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayce Messer
Jun 11, 2021 -

Lexus of Henderson responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful experience working with the Lexus of Henderson team. Drive safely, and we hope to see you again down the road!

June 10, 2021

There are very nice people working. I feel very confortable when I take my car there and I trust on them at all. Thank you. More

by FAMNEIRA_4512
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2021 -

Lexus of Henderson responded

It's our pleasure to assist you and we are delighted to hear that you enjoy your visits with us at Lexus of Henderson. Thank you so much for your business!

June 10, 2021

1-quality of work car is not washed Technician fingerprints on the hood and the door I verified with the driver . 2-pick up and delivery 3-charges More

by CSM7973
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

Lexus of Henderson responded

I am sorry to hear that you aren't satisfied with your experience. We strive to deliver top-notch service for guests and I'd be more than willing to discuss these concerns together so that I can address them with my team. Please don't hesitate to give me a call. Thank you, Craig Kelly - Service Director - 702-228-7736

June 10, 2021

Love to always have my service there specially with tyler..always therecto accommodate me and address all my concerns perfectly I won't have it any other only at lexus henderson..ty u guys More

by erin.cigar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
Jun 11, 2021 -

Lexus of Henderson responded

Thank you for the great review, Erin! We appreciate your business and are happy to hear that you had such a successful experience working with Tyler and the Lexus of Henderson team. Drive safely, and we hope to see you back next time!

June 10, 2021

They are very fast and professional and gave us a loaner just for a window tinting job they finished in under an hour. A mazing. More

by Jcapra76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David T
Jun 11, 2021 -

Lexus of Henderson responded

Thank you for the great review! We appreciate your business and are happy to hear that the Lexus of Henderson team earned your five stars. Drive safely, and we hope to work with you again down the road!

June 09, 2021

The service at Lexus is always exceptional! they always take good care of my vehicle and make sure all my requests are taken care of. More

by dmcc3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
Jun 10, 2021 -

Lexus of Henderson responded

Thank you so much for taking the time to let us know how happy you are with your service experience! Feedback from you is one way we know we are achieving our goals. Thank you for trusting Lexus of Henderson, let us know if we can assist you again!

June 09, 2021

Everyone was very helpful. The person scheduling the appointment, the employees who checked me in and Tyler were all professional and pleasant. Tyler kept me informed throughout the day. More

by DESERTVI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Heishman
Jun 10, 2021 -

Lexus of Henderson responded

Thank you for taking the time to review us! We are proud to have earned your support and happy to hear that you had such a successful experience working with Tyler and the Lexus of Henderson team. Drive safely, and we hope to see you again down the road!

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