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Lexus of Henderson - Service Center

Henderson , NV

4.8
4,977 Reviews

4,977 Reviews of Lexus of Henderson - Service Center

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April 18, 2021

I was on a road trip and was in Las Vegas for a couple days and was in needed of a 25k service ,i was helped that same day waited a short amount of time, much obliged thank you so much! More

by LOPEZSARA760
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaycee
Apr 20, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Henderson, and we will certainly let our team know that you appreciate their help. Safe travels!

April 18, 2021

Always timely, accommodating, and professional. I always appreciate David’s communication throughout the process, including verifying the price is acceptable and updates on the process. More

by cwillson10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2021 -

Lexus of Henderson responded

"Timely, accommodating, and professional" are all words we love to see. Thank you for the wonderful review and for mentioning David! We look forward to your next visit with us at Lexus of Henderson.

April 18, 2021

The account rep is friendly and helpful. He texted me when the car was dined as he had promised. He is a new rep for me. More

by nvbronco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2021 -

Lexus of Henderson responded

Thank you so much for your review! We are happy to hear that you received helpful service during your recent visit and appreciate you sharing this positive feedback. Our team at Lexus of Henderson wishes you safe driving!

April 17, 2021

Always receive excellent service! This is our 3rd Lexus and we have always been satisfied with their service. I have even had the tech sent to my house for help. More

by KILTIEMAC
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Lexus of Henderson, and we couldn't be more grateful for your returning business. We look forward to your next visit!

April 17, 2021

Warranty work. Low pressure fuel pump replacement. Bought the car 14 months ago snd told of problem then. Took that long to get problem fixed. Car drives well. More

by MOYELV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review. It was our pleasure to assist you with your fuel pump here, and we do apologize for any delay in getting this taken care of. We will be sure to share this feedback with our team and work to improve our efficiency and communication going forward. If there is anything more we can do to assist you, please don't hesitate to come back and see us again.

April 17, 2021

Had car bra installed and was painless. Great Service Dept and Alexis was a 10. set up by Paul and went thru without a hitch More

by jacker0
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Paul Dackow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2021 -

Lexus of Henderson responded

Thank you for taking the time to share your positive feedback! We appreciate your business here at Lexus of Henderson.

April 17, 2021

Properly diagnosed the problem and fixed. Randy in the service department was excellent. He kept me informed and delivered the service as promised. I will have no problem working with him again. More

by ALEXGENERALONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy
Apr 19, 2021 -

Lexus of Henderson responded

We are thrilled that Randy and the team took such top-notch care of your vehicle! Thank you for choosing Lexus of Henderson for your service needs. We hope to see you again down the road!

April 17, 2021

My service manager Randy was very efficient and addressed any issues with my vehicle. Great customer service. My vehicle was taken care of in a very timely manner. More

by Kelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy-Service
Apr 19, 2021 -

Lexus of Henderson responded

Kelly - Thank you for coming to Lexus of Henderson for your auto service needs! We love to see this feedback about Randy and are delighted that you got back on the road in a timely manner. Enjoy your week!

April 17, 2021

Excellent service! Every time I go, everyone is friendly , attentive, and fast. I’ve been going to David since I got my car. He’s the best! More

by NOEMIH20YO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torrella
Apr 19, 2021 -

Lexus of Henderson responded

Thank you so much for the rave review! We love to hear that you receive excellent service from David and our team, every visit. Hope to see you next time at Lexus of Henderson!

April 17, 2021

Customer service was excellent my sales manager in service was five star Steven DIem. The service department is always excellent they keep you informed with everything that’s going on with your car an More

by PWAERS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Stephen diem
Apr 19, 2021 -

Lexus of Henderson responded

Thank you for putting your trust in our team! We are happy to have you as a customer here at Lexus of Henderson. Have a wonderful day!

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