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Lexus of Henderson - Service Center

Henderson , NV

4.8
4,978 Reviews

4,978 Reviews of Lexus of Henderson - Service Center

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April 16, 2021

I am always thankful for the service I receive from Craig and team. I wouldn’t trust anyone else with our Lexus. Thanks you again More

by ARMANDO.BARRON80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2021 -

Lexus of Henderson responded

Thank you for your loyalty to Craig and Lexus of Henderson! We are grateful for your business and we look forward to seeing you next time.

April 16, 2021

Excellent service as always,I was very well taken care of. was kept up to date concerning the service being done on my vehicle David Tortella is a professional and very much concerned about customer satis More

by joeylo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Tortella
Apr 19, 2021 -

Lexus of Henderson responded

Joey, we are thrilled that David and the team delivered such communicative, top-notch service! Thank you for giving Lexus of Henderson your business and positive review. We hope to see you again!

April 15, 2021

I am always treated like a VIP. The customer service is always attentive and welcoming. I love taking my car to the Henderson Service Department. More

by Vee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department team.
Apr 15, 2021 -

Lexus of Henderson responded

It makes us happy to hear that you enjoy your visits with us at Lexus of Henderson. Thank you so much for trusting us with your auto service needs! We look forward to our continued relationship.

April 15, 2021

The waiting area is very comfortable and very well equipped for customers. The technology specialist fully and courteously answer questions. Service managers are responsive to inquiries. More

by alin_168
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rick White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2021 -

Lexus of Henderson responded

Thanks for trusting us with your business. We're glad to hear that our Lexus of Henderson team provided you with 5-star service!

April 15, 2021

Kept me updated as my car was being serviced. Stephen contacted me when it was done and arranged to drop off the rental in the morning. More

by TRUELYBLESSEDWITH2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen
Apr 16, 2021 -

Lexus of Henderson responded

Thank you so much for choosing Lexus of Henderson! We love to hear that you received communicative service from Stephen and our team. Happy driving this weekend and beyond!

April 15, 2021

Steven my service advisor has always been extremely helpful . I look forward to working with him regarding my vehicle service. He gets five star rating More

by TEAMCARUSO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2021 -

Lexus of Henderson responded

Thank you for stopping by to commend Steven! We are delighted that you can depend on him to take excellent care of you and your vehicle. Enjoy your weekend! - Lexus of Henderson team

April 15, 2021

Fast efficient and friendly! I was impressed with the speed of the maintenance service even though I got lost and was a little late. Thanks More

by MICHAELRHODESPT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayce Messer
Apr 15, 2021 -

Lexus of Henderson responded

It was our pleasure to assist you, Michael! Thank you for trusting the service team here at Lexus of Henderson with your repair and maintenance needs!

April 15, 2021

just as pleasant experience as one can expect when you get to pay $$$ for it ~ David T. very accommodating as i needed a sedan loaner vs an SUV, which i should have mentioned when i booked my appt. David More

by Beckyladensack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2021 -

Lexus of Henderson responded

Becky - Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that David delivered such a seamless service experience. Drive safely, and we hope to see you back at Lexus of Henderson down the road!

April 15, 2021

Always professional and customer friendly. Went in for a recall fix and they had my loaner ready. In and out in 10 minutes less time when I went back to exchange for my vehicle. More

by BRACKNEYWO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Lexus of Henderson, and we will certainly let our team know that you appreciate their help. We look forward to your next visit!

April 15, 2021

Stephen did an excellent job! This was the first time for me dealing with car maintenance on my own. He was patient and explained all details extremely well. The front line guys who are the first int More

by KARMAJESKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Niem - Did not interact with Craig Kelly
Apr 15, 2021 -

Lexus of Henderson responded

It is gratifying to hear that you had such a positive experience with our team! Thank you for choosing Lexus of Henderson and taking the time to share your feedback. Drive safely!

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