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Lexus of Henderson - Service Center

Henderson , NV

4.7
5,172 Reviews

5,172 Reviews of Lexus of Henderson - Service Center

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May 14, 2021

They take to long just for an oil change and want to replace parts they haven’t even check yet not knowing if they are in good condition More

by Jmendezjjaolcom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Kelly
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Lexus of Henderson responded

I apologize the wait time for your service was longer than expected, and I'm concerned to hear that you felt our team didn't properly assess your vehicle before making recommendations. That certainly doesn't align with the way we strive to do business. Would you be willing to give me a call so I can better understand what happened and ensure it isn't repeated going forward? I am eager to address this. Thank you, Craig Kelly - Service Director - 702-228-7736

May 14, 2021

I was having an electrical problem with my new Lexus 450 took into Lexus of Henderson they wrote down the problem then Steve called to verify the problem.. they had it fixed in about 3 hours saying it was More

by Harmanida
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021 -

Lexus of Henderson responded

It's great to hear that your repairs were completed in a timely manner. Thank you so much for trusting us with your Lexus 450 and taking the time to share positive feedback about Steve and our Lexus of Henderson team!

May 14, 2021

Whenever I visit the dealer, Jayce and all staffs for half-day car loan are so kind, nice, and wonderful. This time, my visit was about a recall for my car. More

by H Anthony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021 -

Lexus of Henderson responded

We're so happy to hear you had an enjoyable experience working with our service team! It is truly our pleasure to assist you. We're grateful for your business and hope to see you back at Lexus of Henderson again in the future!

May 14, 2021

Jay Delit was my service liaison for the past several years. I was so sad to learn of his passing. He was a joy to talk to and a very kind young man. Jayce Messer has provided excellent customer servic More

by Lmlatham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce Messer
May 17, 2021 -

Lexus of Henderson responded

We truly appreciate your kind words about Jay. Thank you for taking time to post a review about him and your experience working with Jayce. All of us at Lexus of Henderson are grateful for your support.

May 13, 2021

Jayce took care of my car and was polite, friendly and professional. I thank you for having him take care of me. Excellent service. I am very happy about it. More

by Julie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce
May 14, 2021 -

Lexus of Henderson responded

Julie, thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Henderson, and we will certainly let Jayce know that you appreciate the help. We hope to see you again sometime!

May 13, 2021

My windshield was broken during my visit and no one got back to me about it. It was obviously a fresh break because there was still glass dust at the impact point even after the wash job. More

by JAMCDONALD736
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Lexus of Henderson responded

We would never intentionally damage a guest's vehicle so it was concerning to hear about this experience. I think it might be best if we spoke directly, however, without a last name, I won't be able to reach you. Please consider giving me a call. Thanks, Craig Kelly - Service Director - 702-228-7736

May 13, 2021

Very courteous and friendly. Excellent customer service. David Torrella, our service manager and technician Mike were great. I would recommend both of them to anyone who need services. More

by JASONPARK777
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Torrella
May 13, 2021 -

Lexus of Henderson responded

Jason - thank you for the kind words and five stars! We're glad to hear your service experience at Lexus of Henderson was top-notch, and we'll be sure to pass the kudos along to David and Mike for their outstanding work. Thank you for trusting our team with the care of your vehicle and see you next time!

May 13, 2021

I was very pleased with my visit for my Lexus CT200. They were very professional, courteous and I was very happy with the service they performed on my car as well. My car was washed and they also cleaned my More

by Toneffect
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Henderson, and we will certainly pass along your kind words. If you and your Lexus CT200 ever need anything else, don't hesitate to come back and see us again!

May 13, 2021

As always Lexus of Henderson delivers exceptional service. Jayce is courteous and explains well the services being rendered. I can rely on the team to deliver. More

by BENAVENTEJAMES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce Messer
May 14, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Lexus of Henderson, and we will certainly let Jayce know that you appreciate the help. We look forward to your next visit!

May 13, 2021

It took a few extra days but Tyler was communicative while we waited for parts. Very happy. And the service manager too. Thank you guys. More

by IBSMDJD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Heishman
May 13, 2021 -

Lexus of Henderson responded

Thank you for taking the time to review us! We are thrilled to hear that you had such a successful experience working with Tyler and the Lexus of Henderson team. Drive safely, and we hope to see you again down the road!

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