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Lexus of Henderson - Service Center

Henderson , NV

4.8
5,038 Reviews

5,038 Reviews of Lexus of Henderson - Service Center

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March 23, 2021

Needed both my LX and RX serviced and smogged. Jayce arranged for pick up and delivery of both cars, serviced them both and had them returned in a timely fashion. I was impressed with the quality of wor More

by DAMBERJOB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce.
Mar 23, 2021 -

Lexus of Henderson responded

Thank you for bringing your beautiful Lexus LX and RX to the service team at Lexus of Henderson. Our goal is to make the process an easy one for you and love to hear when we've hit the mark. We'll share your feedback with Jayce and look forward to supporting you again in the future.

March 23, 2021

Battery died at worst possible time. After getting a “jump” from a very nice man, I called Lexus of Henderson. Talked with service manager Craig Kelly. Let him know I had a severe time crunch. He had me More

by HOYADAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2021 -

Lexus of Henderson responded

Thank you for sharing! It is fantastic to hear that Craig was able to assist with your vehicle and get you back out on the roads so efficiently. We appreciate your confidence in our team and hope to see you again at Lexus of Henderson. Safe travels!

March 23, 2021

Excellent service! Extremely professional. Immediate assistance to all my Lexus needs. I just relocated from another state. Tito, Tyler and the service crew have been extremely helpful in registering a More

by Lopezive
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
Mar 24, 2021 -

Lexus of Henderson responded

We are so happy to have you as a customer! Thank you for supporting Lexus of Henderson and highlighting Tito and Tyler's great work. We look forward to welcoming you and your Lexus RX 350 back next time!

March 22, 2021

Stephen Diem is very friendly and helpful person. He is a responsible person and had done an excellent job to send me all following up and up date of the pairing process. for my car. And I also want to than More

by THUCKHANHNGUYEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
Mar 22, 2021 -

Lexus of Henderson responded

Thank you for taking time out of your day to commend our service department! We love to hear that Stephen has provided communicative and helpful service. All of us here at Lexus of Henderson are grateful for your support!

March 21, 2021

I had a screw impeded in my right tire. I called Tyler .he was able to get me in that same day. The tire was replaced and car washed in a couple of hours, Tyler did a really good job and kept me informed More

by hjblv
Recommend Dealer
Yes
Employees Worked With
Tyler Heishman
Mar 22, 2021 -

Lexus of Henderson responded

Thank you for choosing Lexus of Henderson for your repairs! We are so happy to hear that Tyler helped replace your tire in a timely manner. Enjoy your week and we hope to see you at your next visit!

March 21, 2021

Lexus of Henderson are the best. Always great service and they really do treat their customers like family. I recommend them to anyone wanting to buy or need service for a Lexus to go to Henderson. More

by BRACKNEYWO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2021 -

Lexus of Henderson responded

Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you had such an exceptional experience working with the Lexus of Henderson team. Drive safely, and we hope to see you back next time!

March 20, 2021

Had an appointment and my car was serviced promptly and professionally. Jayce is really easy to work with, the communication was courteous and prompt. Will use again More

by DAWGESQ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce
Mar 22, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Lexus of Henderson, and we will certainly let Jayce know that you appreciate the help. If you ever need anything else, don't hesitate to come back and see us again!

March 20, 2021

Excellent service. Friendly people. Provided a courtesy car when it became clear that recall service would take additional time to complete. Kept me updated via text. More

by KAR89074
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen
Mar 22, 2021 -

Lexus of Henderson responded

Thank you for taking the time to write a review. We are happy to hear that you received friendly and accommodating service from our Lexus of Henderson team. Enjoy your week!

March 19, 2021

I was very pleased with the service I received. We were treated treated with respect and kept informed. They had a loaner car ready and available. More

by Vcmoers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2021 -

Lexus of Henderson responded

Thank you for taking the time to share! It is our goal to deliver a seamless service experience, and it is great to hear that this was reflected in your time working with the Lexus of Henderson team. Drive safely, and we hope to see you again down the road!

March 19, 2021

The staff here were very nice. The 20k mile servicing took a little longer than they estimated so they gave a loaner car so I was able to go get some lunch. More

by BobL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
Mar 22, 2021 -

Lexus of Henderson responded

Hi Bob - thanks for trusting Lexus of Henderson to get the job done. We look forward to working with you the next time you bring your vehicle in for service!

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