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Lexus of Henderson - Service Center

Henderson , NV

4.7
5,131 Reviews

5,131 Reviews of Lexus of Henderson - Service Center

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April 09, 2021

Excellent service, and great amenities to keep you occupied while having to wait. They go over everything in detail and are willing to answer any question asked. More

by ECLIPSE034ME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2021 -

Lexus of Henderson responded

We appreciate you taking the time to share your positive feedback! Thank you for choosing Lexus of Henderson for your service needs. Drive safely!

April 09, 2021

Taylor was wonderful. I would recommend him to anyone. More than 5 stars! He was so helpful and knowledgeable. Very friendly and a pleasure to work with. More

by RSLJV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor Heisman
Apr 12, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Taylor took such good care of you here at Lexus of Henderson, and we will certainly let him know that you appreciate his help. We hope to see you again sometime!

April 09, 2021

Randy provided very good customer service. He made sure my car was taken care of, didnt try to sell unnecessary services. Was very courteous and made sure I understood everything that was wrong More

by VIRKSAVINDER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy A.
Apr 12, 2021 -

Lexus of Henderson responded

Thank you so much for reviewing Lexus of Henderson! We love to hear that Randy took excellent care of you and explained the work being done to your vehicle. For all your future auto needs, we will be here to help!

April 08, 2021

need improvements for service wait time and communication. it took for 9hrs to get done, made 8am appointment for 20k service and one replacement for recall Roughly told it will be done by 1- More

by EMIJAHK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tyler
May 13, 2021 -

Lexus of Henderson responded

I'm so sorry that your repairs took longer than anticipated. We should have communicated with you about these delays and I apologize for the inconvenience. I will speak with my team to find out what caused these issues, and I hope we have the chance to deliver a five-star experience in the future. Thank you, Craig Kelly - Service Director - 702-228-7736

April 08, 2021

Amazing service! David takes great care of his customers! He always has the best interest for his customers. Friendly and professional and makes everyone feel comfortable. More

by JAMCALIMAG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
Apr 08, 2021 -

Lexus of Henderson responded

Thank you for your continued business and your confidence in David and the team! We look forward to welcoming you back to Lexus of Henderson next time.

April 08, 2021

Outstanding service as always. Picked up car at home left a loaner and and returned the car when work was completed a a a a a a More

by CORBETTSTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Torella
Apr 09, 2021 -

Lexus of Henderson responded

Your confidence in our team means a lot to us! Thank you for giving Lexus of Henderson your business and great review. See you next time!

April 08, 2021

David is great to work with and a Thank you to the tech who took care of my car David kept me well informed. AAA More

by Backeast11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! We are so glad David took good care of you here at Lexus of Henderson, and we will certainly let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

April 08, 2021

Always get VIP treatment. The service department if very fair with rates. Had a strange sound coming from brakes they found out why it was a simple fix. They did not charge me for diagnosis. More

by Butchieahh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2021 -

Lexus of Henderson responded

We couldn't have asked for better feedback! It's great to hear that your brake repairs went so smoothly. Thank you for trusting the team here at Lexus of Henderson with all your service needs!

April 08, 2021

I feel that I am on good hands at Lexus of Henderson service department. Loaner car is lifesaver. Many thanks to you all. Susan Phillips More

by susan881950
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2021 -

Lexus of Henderson responded

Susan, thank you for taking the time to leave us a review! It is always a pleasure to service your vehicles here at Lexus of Henderson, and we look forward to your next visit!

April 08, 2021

Lexus of Henderson always delivers the highest quality of customer service. Fast and friendly service. Randy kept us well informed of the service being done. More

by FBCARINO74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2021 -

Lexus of Henderson responded

Thanks for trusting Lexus of Henderson with your business. We look forward to taking care of you during your next service visit!

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