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Lexus of Henderson - Service Center

Henderson , NV

4.8
5,038 Reviews

5,038 Reviews of Lexus of Henderson - Service Center

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March 17, 2021

My car had recall , Craig from service was excellent and help and supports all my need , he was on top of every and he is very loyal to Lexus and clients , thank you Craig . More

by SHLOMO0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2021 -

Lexus of Henderson responded

Thank you for coming to Lexus of Henderson for your recall repairs! We appreciate you stopping by to share this feedback about Craig and our team. Enjoy your day!

March 17, 2021

Excellent service experience. Was in and out in 40 minutes. Probably due to the fact that there was only 2 people there. Night and day in comparison to BMW Henderson where it could take 4 hours to cha More

by jtemplescotton
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2021 -

Lexus of Henderson responded

We are thrilled that our team could provide such an easy, efficient service experience! Thank you for giving Lexus of Henderson your business and positive review. See you next time!

March 17, 2021

Great experience: very thorough and professional, helped me get my vehicle fully fixed. Nothing but positives! Highly recommended and look forward to future experiences with Lexus. More

by ericzeller8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2021 -

Lexus of Henderson responded

Eric, thank you for the review! We are grateful that we got the opportunity to assist you here at Lexus of Henderson, and we will certainly let our team know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

March 17, 2021

Sirui Xie was amazing salesman. Soo much better experience then Lexus of Las Vegas. I had to lemon law my vehicle due engine trouble. Charles Holliday and Mark sales manager at Lexus gave me horrib More

by KAMRAN.BAIG44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Holliday
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Faden
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sirui xie 5 stars
Mar 18, 2021 -

Lexus of Henderson responded

Kamran, thank you for taking the time to leave us a review! We couldn't be happier to hear that Sirui provided the exceptional service we pride ourselves on here at Lexus of Henderson, and we will certainly let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

March 17, 2021

The staff are very professional to the core with good customer relations and on-point delivery. They made car services a lot easier by taking care of all the basic details! More

by IdrisA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2021 -

Lexus of Henderson responded

Thanks for trusting Lexus of Henderson with your business! We look forward to your next visit!

March 15, 2021

I was very happy with everything from when I arrived and was met by the service rep who was great . I was given a loaner since it was going to take a couple of days. Everything was covered by my extended wa More

by PAMR0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2021 -

Lexus of Henderson responded

We are delighted that our team delivered an easy, efficient service experience to you! Thank you for choosing Lexus of Henderson and taking the time to share your positive review. We look forward to seeing you next time!

March 15, 2021

Excellent customer service every time! Quick and efficient. They are always surprising me. I love that when I run out of my water, there is the option to grab a water or soda while I’m waiting. Than More

by ESAUER21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Diem
Mar 15, 2021 -

Lexus of Henderson responded

Thank you for the great feedback! We appreciate your business and are thrilled to hear that you had such a seamless service experience working with the Lexus of Henderson team. Drive safely, and we hope to see you again down the road!

March 14, 2021

Amazing dealership with amazing staff. Sales is amazing and don’t miss a detail. Service is an incredible and punctual experience every time as well. More

by kevinhildner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryon Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Heishman
Mar 15, 2021 -

Lexus of Henderson responded

Thank you for leaving us a review, Kevin! It's fantastic to see that our sales and service departments continue to take care of you during each visit to Lexus of Henderson!

March 14, 2021

Been going to this dealership for years. David is professional and knowledgeable. I wish the service price is slightly lower. And less busy. The phone operators needs training. They’re kind of abrupt More

by CUTEMS97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torella
Mar 31, 2021 -

Lexus of Henderson responded

Thank you so much for your repeat business. Customer feedback is important to us and I appreciate you taking time to share these concerns. If there is anything further you would like to discuss or anything that I can do to assist you, please give me a call. Craig Kelly - Service Director - 702-228-7736

March 14, 2021

Lexus of Henderson staff are very accommodating and quick to response. I’m very impressed with the service and will return for any maintenance needs. More

by LL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce, johan
Mar 15, 2021 -

Lexus of Henderson responded

Thank you so much for trusting Lexus of Henderson with your auto service needs! We appreciate this kind feedback and look forward to your next visit with us.

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