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Lexus of Henderson - Service Center

Henderson , NV

4.7
4,987 Reviews

4,987 Reviews of Lexus of Henderson - Service Center

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March 06, 2021

Always a pleasant experience. Have been coming to this Dealership now for 10 years and never disappointed in the service provided. Why do you need 25 words???? More

by Debi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven was our Service Writer. Alex in Service Bay took good care of our car and Kenny was the the person who is only allowed to work on our two Lexus.
Mar 08, 2021 -

Lexus of Henderson responded

Debi - thank you for sharing your feedback. It is a privilege to have earned your loyalty to Lexus of Henderson!

March 06, 2021

Great service very receptive coffee machine back In service lounge great service person responsible and curtesy was shown throughout process. Always treated well when I bring the car in . More

by KARPHD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Check paperwork
Mar 08, 2021 -

Lexus of Henderson responded

Thanks for taking the time to review Lexus of Henderson. We're thrilled to hear that our team continues to provide you with 5-star service during your visits and we look forward to working with you next time!

March 06, 2021

Jayce was very professional and kept me informed how much longer I had to wait for my car while I waited. Highly recommend his service More

by KANA.MCC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

Lexus of Henderson responded

Thank you for the review! Jayce is an excellent member of our team at Lexus of Henderson, and we will be sure to let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

March 06, 2021

My car smell fuel fumes after they serviced the recall on my ES 350. I had to park my car outside my garage overnight and until the next morning. Service technician probably spilled some fuel . But your se More

by JOS.ABUEG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2021 -

Lexus of Henderson responded

Thank you for trusting us with your vehicle. I apologize for the fumes and appreciate you bringing these concerns to my attention. I will share your feedback with my team, and I hope we have the chance to assist you in the future. Craig Kelly - Service Director - 702-228-7736

March 05, 2021

Leslee was by far my favorite to deal with. All others were very helpful. She assisted me in the most professional way and I truly appreciate her. More

by KIM_ROUNDTREE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Twala Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eldred Obodai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
Mar 08, 2021 -

Lexus of Henderson responded

Kim, thank you for taking the time to leave us a review! Leslee is an excellent member of our team at Lexus of Henderson, and we will certainly let her know that you appreciate her help. If you ever need anything else, don't hesitate to come back and see us again!

March 05, 2021

We bought the car we wanted with a reasonable price from the dealership. Mr Xie provided us with a very good service. We would recommend this dealership to others. More

by CJ60031
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
S Xie
Mar 08, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Henderson, and we will be sure to let our team know that you appreciate their help. We hope that you continue to enjoy your newly purchased vehicle!

March 05, 2021

Lexus of Henderson has always provided great customer service. My service representative Jayce is the best. I truly appreciate his level of professionalism and the quality customer care he provides. 5 st More

by CCJONC
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jayce Messer
Mar 08, 2021 -

Lexus of Henderson responded

Thanks for taking the time to share this feedback. Here at Lexus of Henderson, customer service is our top priority and it is great to hear that Jayce continues to impress you!

March 05, 2021

I have been a customer of this dealership for 7 years. The two major reasons for the long association are: 1. Great service and 2. A consistent positive and friendly atti More

by r1509
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2021 -

Lexus of Henderson responded

We're so grateful to have you in the Lexus of Henderson family! Your confidence in our service team absolutely means the world to us. Thank you for trusting us with all your repair and maintenance needs over the years!

March 05, 2021

The staff here is friendly and accommodating! They always have the customer’s best interest at heart and thrive on exceeding expectations! I look forward to servicing my Lexus here. More

by peggyjnv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David, Leslie
Mar 08, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! Providing friendly and accommodating service is always the goal here at Lexus of Henderson, and we are pleased to hear that we made it happen for you. We look forward to your next visit!

March 05, 2021

I’ve used lexus of henderson for years. They are always very professional and get my RX taken care of the first time. Dave Torrella is excellent! More

by MJGODDARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2021 -

Lexus of Henderson responded

Thank you so much for your longtime business and support! We are so glad that you can trust us for professional service, and we appreciate you giving a shout-out to Dave. Have a great weekend!

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