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Lexus of Henderson - Service Center

Henderson , NV

4.7
4,987 Reviews

4,987 Reviews of Lexus of Henderson - Service Center

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February 26, 2021

Everything was great but I was expecting a light vacuum like Kia used to do after they serviced it. The communication is great there and I was very happy. More

by PENNYSPEREZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayce
Mar 01, 2021 -

Lexus of Henderson responded

Hi Penny - Thank you for taking the time to share! We are proud to have earned your business and happy to hear that the team delivered such a successful service experience. We appreciate this feedback and will be sure to keep it in mind moving forward. If there is anything more we can do to assist you, please don't hesitate to reach out! - The Lexus of Henderson team

February 26, 2021

From making the appointment, dropping my car off, getting a loaner, through returning and picking up my vehicle, the customer service was superb. Thank you for always being courteous.. More

by NOVAEGRAPHICS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2021 -

Lexus of Henderson responded

Thank you for sharing your feedback. We're happy to hear that our team provided you with such a seamless experience. Safe travels from all of us at Lexus of Henderson!

February 26, 2021

Professional, friendly, hassle-free service! So glad I came here for service! I was kept updated with the status of the work. Definitely coming back here for all our service needs. More

by SOLANNJAV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Henderson, and we will certainly let our team know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

February 26, 2021

The best place to get things done fast and efficient. Thank you for you service. I will be back for sure there for my future Lexus service. More

by ZUNERANASIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Lexus of Henderson, and we will certainly let our team know that you appreciate their help. We look forward to your next visit!

February 25, 2021

The people l dealt with were courteous and timely. Had my car's maintenance completed in no time . I always bring my Lexus here. Plus the waiting areas are nice and clean. More

by LORAC06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2021 -

Lexus of Henderson responded

Thank you for your loyalty to Lexus of Henderson! We are always happy to assist you and we look forward to welcoming you back for your next service visit. Drive safely and have a great day!

February 25, 2021

Recall fix was surprisingly quick. Well done-could not Recall fix was surprisingly quick. Well done-could not see any traces of work done: no scratches, dirt, etc. A job well done as usual. Gasoline fill- More

by MARGARETHOWLEY702
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayce and Tyler
Feb 25, 2021 -

Lexus of Henderson responded

Margaret, we really appreciate the positive feedback! It's wonderful to hear that our team took such good care of your vehicle. Thank you for coming to Lexus of Henderson for your recall repairs!

February 25, 2021

Outstanding customer service. David Torrella is always so helpful. Easy to schedule, good communication, and quality work. I have used this dealership for service for many years and have always been happy. More

by JOHN@TEAMCARVER.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torrella
Feb 25, 2021 -

Lexus of Henderson responded

John, we're so lucky to have you as a loyal customer! It's wonderful to hear that David always takes such good care of you and your vehicle. Thank you for trusting Lexus of Henderson with all your service needs!

February 25, 2021

Lexus of Henderson has great customer service. They are always professional and willing to solve any of your service needs as quickly and as accurately as possible. More

by dasyis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler
Feb 25, 2021 -

Lexus of Henderson responded

Thank you for your business and your confidence in our team! We are proud to have you as a customer here at Lexus of Henderson. Safe travels until we see you next!

February 25, 2021

It’s always a pleasure! Everyone is pleasant and kind. I wouldn’t bring my Lexus any where else! Thank you all for always doing amazing work and great customer service :) More

by Dee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave
Feb 26, 2021 -

Lexus of Henderson responded

Thank you for your loyalty to Lexus of Henderson, Dee! We are proud to have you as a returning customer and we look forward to working with you for a long time to come. Have a great day!

February 25, 2021

Friendly, courteous and sought to answer all questions. However, they stated they would vacuum the car, as part of the customer wash and clean, and the floors of the backseat clearly were not even moderate More

by MORGANWORK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2021 -

Lexus of Henderson responded

Morgan - Thank you for this review. We strive to deliver a seamless service experience, and I am sorry to hear that this was not better reflected in your time working with us. I assure you that I will share this feedback with my team so we can work towards improving our practices. Lastly, I would appreciate the chance to make things right for you. If you are willing to discuss your visit with me, please reach out at your earliest convenience. Best, Craig Kelly - Service Director - 702-228-7736

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