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Lexus of Henderson - Service Center

Henderson , NV

4.8
5,038 Reviews

5,038 Reviews of Lexus of Henderson - Service Center

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March 07, 2021

Easy to work with and still took care of me even though I was at the wrong dealership accidentally. That's what customer service IS. More

by ROGETDMOBLEYJR
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

Lexus of Henderson responded

We were happy to assist you! Thank you for sharing your kind feedback about Lexus of Henderson. Have a wonderful day!

March 07, 2021

5 star customer service all the way around.I would 5 star customer service all the way around. I would definitely highly recommend Lexus to all my family & friends. Thank you LEXUS for the awesome ser More

by CRZSLV29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
Mar 08, 2021 -

Lexus of Henderson responded

Your stellar recommendation of our team makes our day! Thank you from all of us at Lexus of Henderson. Safe travels until we see you next!

March 07, 2021

Friendly staff, great customer service! I am planning on purchasing another Lexus at the end of year so I will definitely be back to this location! More

by Jen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

Lexus of Henderson responded

Jen - Thank you so much for choosing Lexus of Henderson! We are very glad to hear that you're satisfied with our service and we truly appreciate your business. Hope to see you next time!

March 07, 2021

Loaner car was dirty with pizza crumbs in console and pizza sauce on steering wheel otherwise service was good. They should check tire pressure for spare tire. More

by PHYLLISC88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torella
Mar 31, 2021 -

Lexus of Henderson responded

Phyllis - I sincerely apologize for the state of your loaner vehicle and appreciate you bringing this to my attention. I will share your feedback with my team, and I hope we have the chance to deliver a five-star experience in the future. Thank you, Craig Kelly - Service Director - 702-228-7736

March 07, 2021

I came for a new tire. I came as a walk in and it quick and easy. I left with a nice car wash. Thank you Lexus for a speedy service. More

by TAZ G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

Lexus of Henderson responded

It was our pleasure to assist you! Thank you for coming to Lexus of Henderson for your tire replacement!

March 07, 2021

It was a very pleasant experience,Jayce did a very good job.I will recommend Lexus of Henderson to my family and friends.It very clean place and a very respectful guys.Thanks for the service. More

by Omacadem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce messer
Mar 08, 2021 -

Lexus of Henderson responded

Thank you so much for recommending Lexus of Henderson! It makes us smile to hear that you enjoyed working with Jayce during your recent visit and we appreciate your feedback about our service. Hope to see you next time!

March 07, 2021

Craig as well as the service person were excellent. The service person helped get my purchases from the loaner to my car. He also escorted me to the payment station and explained everything that was done f More

by BOB.HASKIN46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Twala Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

Lexus of Henderson responded

We so appreciate your kind words about Craig and our team, and we couldn't be happier with the service that they provided to you. It's our privilege to have earned your five stars and to give you your best dealership experience yet. Safe driving and we look forward to seeing you again at Lexus of Henderson!

March 07, 2021

Steve didn’t call me to tell me my car was ready. I had to call and ask about it, with 10 minutes left before closing. More

by MYHILTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve
Mar 31, 2021 -

Lexus of Henderson responded

We aim to be prompt with our communication and I apologize if we fell short. I will discuss your concerns with the right people so we can work towards improving. Thank you, Craig Kelly - Service Director - 702-228-7736

March 06, 2021

Great service very receptive coffee machine back In service lounge great service person responsible and curtesy was shown throughout process. Always treated well when I bring the car in . More

by KARPHD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Check paperwork
Mar 08, 2021 -

Lexus of Henderson responded

Thanks for taking the time to review Lexus of Henderson. We're thrilled to hear that our team continues to provide you with 5-star service during your visits and we look forward to working with you next time!

March 06, 2021

Although my car needed a lot of work, the dealer was able to provide me with loaner car which added to the excellent quality of service! More

by MRANDREWLHO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce
Mar 08, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Henderson, and we will certainly let our team know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

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