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Lexus of Henderson - Service Center

Henderson , NV

4.8
5,038 Reviews

5,038 Reviews of Lexus of Henderson - Service Center

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March 06, 2021

Stephen -Service Department....always delivers exceptional customer service that always deliver positive results! All of our encounters have been positive from point of sale a few years ago to fo More

by brussell01
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Stephen
Mar 08, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! We couldn't be more grateful to have you as a customer here at Lexus of Henderson, and we will be sure to let Stephen know that you appreciate his help. We look forward to your next visit!

March 06, 2021

Tyler is awesome!!! He is super friendly and the communication is great. Service staff is great, very helpful and fast! We love Lexus and all the staff! More

by krystal_chantal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler H
Mar 08, 2021 -

Lexus of Henderson responded

Thank you for sharing your wonderful feedback about Tyler and the team! We are thrilled to have you as a Lexus of Henderson customer. Safe travels until we see you next!

March 06, 2021

Always a pleasant experience. Have been coming to this Dealership now for 10 years and never disappointed in the service provided. Why do you need 25 words???? More

by Debi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven was our Service Writer. Alex in Service Bay took good care of our car and Kenny was the the person who is only allowed to work on our two Lexus.
Mar 08, 2021 -

Lexus of Henderson responded

Debi - thank you for sharing your feedback. It is a privilege to have earned your loyalty to Lexus of Henderson!

March 06, 2021

Jayce was very professional and kept me informed how much longer I had to wait for my car while I waited. Highly recommend his service More

by KANA.MCC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

Lexus of Henderson responded

Thank you for the review! Jayce is an excellent member of our team at Lexus of Henderson, and we will be sure to let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

March 06, 2021

My car smell fuel fumes after they serviced the recall on my ES 350. I had to park my car outside my garage overnight and until the next morning. Service technician probably spilled some fuel . But your se More

by JOS.ABUEG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2021 -

Lexus of Henderson responded

Thank you for trusting us with your vehicle. I apologize for the fumes and appreciate you bringing these concerns to my attention. I will share your feedback with my team, and I hope we have the chance to assist you in the future. Craig Kelly - Service Director - 702-228-7736

March 05, 2021

Service was performed in less time than anticipated. Smooth service trip all the way around. Just a bummer no more pastries in the lounge area due to Covid. More

by RANDY_KATO
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2021 -

Lexus of Henderson responded

Randy - Thank you so much for visiting us at Lexus of Henderson! We appreciate this feedback and are glad to hear that you got back on the road in a timely manner. Hope to see you next time!

March 05, 2021

I have been a customer of this dealership for 7 years. The two major reasons for the long association are: 1. Great service and 2. A consistent positive and friendly atti More

by r1509
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2021 -

Lexus of Henderson responded

We're so grateful to have you in the Lexus of Henderson family! Your confidence in our service team absolutely means the world to us. Thank you for trusting us with all your repair and maintenance needs over the years!

March 05, 2021

We bought the car we wanted with a reasonable price from the dealership. Mr Xie provided us with a very good service. We would recommend this dealership to others. More

by CJ60031
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
S Xie
Mar 08, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Henderson, and we will be sure to let our team know that you appreciate their help. We hope that you continue to enjoy your newly purchased vehicle!

March 05, 2021

Leslee was by far my favorite to deal with. All others were very helpful. She assisted me in the most professional way and I truly appreciate her. More

by KIM_ROUNDTREE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Twala Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eldred Obodai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
Mar 08, 2021 -

Lexus of Henderson responded

Kim, thank you for taking the time to leave us a review! Leslee is an excellent member of our team at Lexus of Henderson, and we will certainly let her know that you appreciate her help. If you ever need anything else, don't hesitate to come back and see us again!

March 05, 2021

Good customer service, very welcoming and friendly staff. Great job communicating keeping me updated on my vehicle. And of course courtesy refreshments and coffee are always nice. More

by paula74.p
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2021 -

Lexus of Henderson responded

We really appreciate the positive feedback, Paula! It was our pleasure to make your service visit friendly, comfortable, and communicative. Thank you for trusting Lexus of Henderson with your vehicle and your business!

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