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Lexus of Henderson - Service Center

Henderson , NV

4.7
4,988 Reviews

4,988 Reviews of Lexus of Henderson - Service Center

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February 25, 2021

Recall fix was surprisingly quick. Well done-could not Recall fix was surprisingly quick. Well done-could not see any traces of work done: no scratches, dirt, etc. A job well done as usual. Gasoline fill- More

by MARGARETHOWLEY702
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayce and Tyler
Feb 25, 2021 -

Lexus of Henderson responded

Margaret, we really appreciate the positive feedback! It's wonderful to hear that our team took such good care of your vehicle. Thank you for coming to Lexus of Henderson for your recall repairs!

February 24, 2021

Done in timely mannerMeanwhile that I can’t submit a Done in timely manner Meanwhile that I can’t submit a review without typing 25 words is really annoying I’m doing you a favor Why make this a pai More

by ebenson0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler
Feb 24, 2021 -

Lexus of Henderson responded

Thank you for the excellent review of Lexus of Henderson!

February 24, 2021

As always, fantastic service received at Lexus in Henderson; the staff is professional, friendly, knowledgeable, and thorough. Their service is one of the reasons why I'm staying with Lexus. More

by RP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayze
Feb 24, 2021 -

Lexus of Henderson responded

Thank you for your continued support of Lexus of Henderson! We are grateful to have you as a customer and we look forward to welcoming you back next time.

February 24, 2021

Stephen did an outstanding job! Very professional the car looked great with the car wash. I appreciate bring the tire situation to my attention right away, even though there is still some mileage left on More

by dave.bergholz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen
Feb 24, 2021 -

Lexus of Henderson responded

We're so proud to have earned your business, Dave! It's wonderful to hear that Stephen took such good care of your vehicle. Thank you for trusting Lexus of Henderson with your repair and maintenance needs!

February 24, 2021

Your man in the service/warranty department was amazing. He was polite, respectful, helpful, and most importantly took care of the issues that brought us there to begin with. Jayce Messer, you are an asset More

by taubers4lv
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jayce Messer
Feb 24, 2021 -

Lexus of Henderson responded

Thank you for sharing this kind feedback. We're glad to hear that Jayce was such a pleasure to work with during your recent visit to Lexus of Henderson. Our team looks forward to taking care of you next time!

February 24, 2021

This Lexus Dealership is always so efficient from when you check-in until you pick up the car. Stephen is most helpful and clearly explains action taken to service my car. I appreciate his high quality cu More

by MARSHA I.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen in Service
Feb 25, 2021 -

Lexus of Henderson responded

Marsha, thank you for taking the time to leave us a review! It is always a pleasure to service your vehicle here at Lexus of Henderson, and we will certainly let Stephen know that you appreciate his help. We look forward to your next visit!

February 24, 2021

Wonderful service I used to go to the west sahara location and there is no comparison to the service I received at this location. Tito and Tyler were amazing. More

by sierrasapunar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Lexus of Henderson, and we will certainly let Tito and Tyler know that you appreciate their help. We are proud that we earned your business, and we look forward to your next visit!

February 24, 2021

Slight hiccup with a charge that I only noticed afterwards and Stephen took care of it immediately. Easy peasy service, finished earlier than expected and always very courteous employees. 5 stars! More

by LJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
Feb 25, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! Stephen is an excellent member of our team at Lexus of Henderson, and we will certainly let him know that you appreciate his help. We look forward to your next visit!

February 24, 2021

A Bluetooth speaker was stolen out of my car. It was in my trunk when I arrived at the dealership, and gone when I got home. Aside from that the service was great. More

by Aronmayo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2021 -

Lexus of Henderson responded

We take claims like this one very seriously. I can assure you that no one on my team would ever intentionally steal from a customer, and I would appreciate the chance to speak with you about this directly. Please call me when you have a moment. Thank you, Craig Kelly - Service Director - 702-228-7736

February 24, 2021

Everyone we dealt with was kind, helpful and efficient. It was a wonderful experience from beginning to end! Thank you for the great work Tuesday More

by MJC3389
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2021 -

Lexus of Henderson responded

It was our pleasure to assist you! Thank you for trusting the service team here at Lexus of Henderson with your vehicle and your business!

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