Lexus of Henderson - Service Center

The sales and service team is excellent and always there to help. All staff are friendly and do their best to make sure all inquires are clear and transparent. I’m currently dealing with a recall on my 2021 to help. All staff are friendly and do their best to make sure all inquires are clear and transparent. I’m currently dealing with a recall on my 2021 ES 350 and the care has been amazing, the only concern I have is the inconvenience that it’s becoming. Again Lexus is taking care of the rental and I’m grateful, however; when first inquiring about the part/remedy for the recall there was minimum communication and I would have to check by personally reaching out. The second time I asked for an update I was told that the remedy has been issued and solved, just being distributed to areas in high demand first and that Las Vegas unfortunately isn’t high demand and should be ready beginning to mid year of 2025, questionable but I took their word. After waiting some time into beginning to mid 2025, I got in contact with their service manager who is providing great customer service and transparency, to only hear that the expected part/remedy is aimed for January 2026. Again, the service provided in making sure I’m being taken care of is good, but can be improved upon especially with honest transparency and accurate information. More

I always rely on this dealership to do my car. Staff always friendly and I like Tyler to deal with. Altho this oil change took little longer than expected would still recommend. Staff always friendly and I like Tyler to deal with. Altho this oil change took little longer than expected would still recommend. More

Very satisfied with the outstanding service from Lexus of Henderson! They keep my 2020 ES 350 in tip top! Henderson! They keep my 2020 ES 350 in tip top! More

besides being convenient & always have the best service from this dealership ~ i appreciate the workers here as well from this dealership ~ i appreciate the workers here as well More

Service always does a great job keeping me informed of my cars status. Plus I love your coffee! cars status. Plus I love your coffee! More

Exceptional service and wonderful hospitality. We drove 125 mikes to enjoy their great service. They are very professional and customer focused. We drove 125 mikes to enjoy their great service. They are very professional and customer focused. More

Always had great service there everyone is kind and helpful in what you need for your vehicle helpful in what you need for your vehicle More

I’ve always had issues at this service center. Most recently they didn’t reinstall carpet under the steering wheel after service. Noticed this weeks later and now I don’t trust they’ll fix it prop Most recently they didn’t reinstall carpet under the steering wheel after service. Noticed this weeks later and now I don’t trust they’ll fix it properly without messing up something else. More

Basic service was performed exactly as stated. Waiting facilities were well maintained. No negative issues. Waiting facilities were well maintained. No negative issues. More

I would like to thank Mr. George Glover for excellent service. If there's a 10 star, i would rate him 10 star😀. George Glover for excellent service. If there's a 10 star, i would rate him 10 star😀. More