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Lexus of Henderson - Service Center

Henderson , NV

4.8
5,036 Reviews

5,037 Reviews of Lexus of Henderson - Service Center

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February 21, 2021

Kept me informed about the recalls that had to be done and also the repairs to the car, they were tremendous more than the cars is worth. I have been doing some repairs here locally, it of course is cheap More

by LIDIAHOOGENDYK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2021 -

Lexus of Henderson responded

Lidia - Thank you for sharing a review about your recent repair experience. We strive to deliver an excellent value to our customers so I appreciate this feedback. I'm glad to hear that you're satisfied with our service, and if there is anything that I can do to assist you, please give me a call. Craig Kelly - Service Director - 702-228-7736

February 21, 2021

Friendly staff and excellent communication throughout service period. Easy drop off and turnaround time to pick up. I can tall Craig and his team are customer focused and they do a great job! More

by KEVCALLAHAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Lexus of Henderson responded

We couldn't have asked for better feedback! It's wonderful to hear that Craig and the rest of our service team delivered such an attentive and seamless experience. Thank you for trusting Lexus of Henderson with your vehicle and your business!

February 21, 2021

Great service with plenty of social distancing areas to sit in while waiting. Stephen looked up previous service history and had the pricing all figured out for what I needed. No problems at all! More

by Jordan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
Feb 22, 2021 -

Lexus of Henderson responded

Jordan - thank you for trusting Lexus of Henderson with your vehicle. We are glad to hear that Stephan made the right impression during your last visit!

February 21, 2021

Very good. Prompt. The people were very Professional, knowledgeable and helpful. Easy to come in and just get stuff done. Will definitely come back in the future. More

by Andrew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Lexus of Henderson responded

Andrew - Thank you for stopping by to post a positive review! We love to see this feedback and are grateful to have you as a Lexus of Henderson customer. Hope to see you next time!

February 21, 2021

Service was exceptional. Completed on time and well documented. Staff was courteous and friendly. Waiting area was comfortable and had drinks and coffee which was appreciated More

by Rhoades.lee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Lexus of Henderson responded

Thank you for reviewing our Service Department! We appreciate this feedback about our team and facilities and are glad to know that you enjoyed your visit. Hope to see you next time at Lexus of Henderson!

February 20, 2021

Excellent service as always. Stephen was the best. He was j knowledgeable helpful snd gave me great instruction. Top notch employee for your company. Hope he will assist me again I. The future More

by newkirk.darrell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen
Feb 22, 2021 -

Lexus of Henderson responded

We are delighted that Stephen took such great care of you during your recent visit. Thank you for giving Lexus of Henderson your business, we look forward to welcoming you back next time!

February 20, 2021

Service team was great as was the service itself. Thank you for having the service performed quickly and for the wash. Thank you for taking such good care of my parents all these years as well More

by ALMADDOX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Lexus of Henderson responded

We couldn't be happier to hear that our team made you a happy customer! Thank you for your continued support of Lexus of Henderson, and for your kind review. Safe travels until we see you next!

February 20, 2021

Very polite helpful and professional. Wonderful that our car was cleaned. Wish their were sandwiches or snacks provided. Very nice that there were drinks made available More

by DeeCollins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service manager Jase
Feb 22, 2021 -

Lexus of Henderson responded

Thank you for your business and positive feedback! We hope to welcome you back to Lexus of Henderson for your future service needs.

February 20, 2021

Excellent service! There was a minor oversight concerning tire pressure which was immediately corrected and I was given a tank of gas for the delay. More

by MCLEODDE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Henderson, and we are glad we were able to resolve this oversight with your tire pressure. If you ever need anything else, don't hesitate to come back and see us again!

February 19, 2021

Best dealership to go where u can feel safe n secure. While waiting for ir car to be serviced. Covid 19 protocol was being followed to the T. David Torella is my consultant n is so professional n very e More

by FELIX.FRANCES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Lexus of Henderson responded

Felix, thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Lexus of Henderson, and we will certainly let David know that you appreciate his help. We are glad that we were able to make your experience safe and comfortable during this difficult time, and if you ever need anything else, don't hesitate to come back and see us again!

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