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Lexus of Henderson - Service Center

Henderson , NV

4.8
4,981 Reviews

4,981 Reviews of Lexus of Henderson - Service Center

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February 03, 2021

Prompt professional service from Tyler Heishman. Good communication, friendly and discussed my service options in easy to understand detail. I will not hesitate to take my car for service there again More

by Yukon777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Heishman
Feb 04, 2021 -

Lexus of Henderson responded

Thank you for this great review of Tyler and the team! We are thrilled to have you as a Lexus of Henderson customer and can't wait to welcome you back next time. Safe travels until we see you again!

February 03, 2021

Craig handled our situation perfectly and made sure it was done correctly! He is very calm and professional. He made sure we were taken care of till the end! More

by RMARIMBERGA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2021 -

Lexus of Henderson responded

Thank you for the review! Craig is an excellent member of our team at Lexus of Henderson, and we will be sure to let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

February 03, 2021

Brought our 2010 Lexus RX 350 in for service, David our service advisor was great, gave us a time estimate when the vehicle would be completed and it was done right on time, thank you for making getting ou More

by ellbo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! We are so glad David took such good care of you here at Lexus of Henderson, and we will be sure to let him know that you appreciate his help. If you and your 2010 Lexus RX 350 ever need anything else, don't hesitate to come back and see us again!

February 03, 2021

Amazing David is always accommodating and always gets me in and out quick. Being a mom and coming from out of town is always hard and David in service at Henderson is always on top of it. More

by Bilbray1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David
Feb 03, 2021 -

Lexus of Henderson responded

We're so lucky to have you in the Lexus of Henderson family! It's wonderful to hear that David always takes such good care of you and your vehicle. Thank you for trusting us with all your service needs!

February 02, 2021

Went in for service for the first time and my vehicle was ready when they said they would. Very courteous staff including my service advisor. More

by SANGKOOKNAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2021 -

Lexus of Henderson responded

Thank you for taking the time to share! We strive to deliver an efficient service experience, and it is great to hear that this was reflected in your time working with us. Drive safely, and we hope to see you again at Lexus of Henderson!

February 02, 2021

This is our fourth Lexus. Purchased Certified Pre-owned with extended warranty. The car has given us excellent service and maintenance has been trouble-free. Tyler in Service always accommodates us. Quit More

by CVFELGAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Heishman
Feb 02, 2021 -

Lexus of Henderson responded

Thank you for the great review! We are proud to have earned your repeat business and happy to hear that Tyler went above and beyond to assist you. Drive safely, and we are looking forward to seeing you again at Lexus of Henderson!

February 02, 2021

Best customer service hands down Jayce Messer Service Mgr was very professional in handling my situation and reassured me about the status of my car More

by write2eddie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabian Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2021 -

Lexus of Henderson responded

Thank you for saying Jayce and our Lexus of Henderson team deliver the best customer service! We are so happy to hear that we could assist with your recent auto needs. If any future issues arise, we will be here to help.

February 01, 2021

Made an appt at 9:20 am and had to wait 2.5 hrs for an oil change.. People who came in after me were leaving before me. It should not take 2.5 hrs for a scheduled oil change that was for a maintenance of More

by sms
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2021 -

Lexus of Henderson responded

I am very sorry to hear that your visit took longer than we had anticipated. We strive to deliver a seamless service experience, and it is concerning that this was not better reflected in your visit. I assure you that I will share this feedback with my team, so we can work towards improving our efficiency. If there is anything more I can do to assist you, please do not hesitate to reach out to me directly. Thank you, Craig Kelly - Service Director - 702-228-7736

February 01, 2021

Always treated so good It’s like you are the most Always treated so good It’s like you are the most important Never had any issues Will alway recommend to anyone Just a great staff all around More

by KEVINJOHNGUNTHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eldred Obodai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Lexus of Henderson responded

It makes our day to know that our team provides you with such attentive service and care! Thank you from all of us at Lexus of Henderson.

February 01, 2021

I done 60000 miles maintenance service. I am very satisfied with the detailed description of the service items and prices. The service department are friendly. More

by MCFSUNG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Lexus of Henderson responded

Thank you for the great review! We are proud to have earned your business and happy to hear that you are so confident in the Lexus of Henderson team. Drive safely, and we hope to earn your business again down the road!

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