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Lexus of Henderson - Service Center

Henderson , NV

4.8
4,981 Reviews

4,981 Reviews of Lexus of Henderson - Service Center

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January 29, 2021

Very quick, great service! They didn’t pressure me but gave me a heads up that my brakes are at 30%. Appreciated that they vacuumed out my car as well. More

by ERINZMANN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Henderson, and if you ever need anything else, don't hesitate to come back and see us again!

January 29, 2021

My Lexus service is always great !!Friendly environment My Lexus service is always great !! Friendly environment as well . Showroom and public restroom stunning clean .. please let the cleaning team that More

by Martha Gutierrez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2021 -

Lexus of Henderson responded

Martha - For you to say that you receive consistently excellent service from our Lexus of Henderson team really makes our day. Thank you for sharing this feedback about our service and facilities! We will pass along your kind words.

January 29, 2021

The dealer did a great job on my car. I was satisfied with their work. They finished my car sooner than I had anticipated. I am now happy with my car. More

by Charliedrake829
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Henderson, and we will be sure to pass along your kind words. If you ever need anything else, don't hesitate to come back and see us again!

January 28, 2021

Consistent service on my GS 350 which I have owned since 2008. Always friendly & efficient check in with the service managers . Good location & loaners are always appreciated. More

by KILGOUR8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2021 -

Lexus of Henderson responded

Thank you so much for your longtime business and support! We are thrilled that you can depend on our Lexus of Henderson team to keep your Lexus GS 350 running smoothly and safely. Enjoy your day!

January 28, 2021

My first time having Stephen Diem as our service advisor and was very satisfied with him. He is very professional and answered all my questions. I will go back and continue to have him as my advisor. More

by MARIA17YANGA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
Jan 29, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! We are so glad Stephen took such good care of you here at Lexus of Henderson, and we will be sure to let him know that you appreciate his help. We look forward to your next visit!

January 28, 2021

Lexus crews were upbeat and positive in interacting with customers. They are all knowledgeable of the car service being asked to work with the only reason why I always go to Lexus dealership in all my car s More

by DONCAR1023
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen the service manager and his crews
Jan 29, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Lexus of Henderson, and we look forward to your next visit!

January 28, 2021

My service manager, Steven, is very helpful, friendly and very professional. unfortunately due to Covid-19 the customer lounges don’t have coffee or snacks. But your lounges are still comfortable. More

by Mestolle6648
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2021 -

Lexus of Henderson responded

Thank you for sharing so many kind words about Steven! We are very happy to hear that you enjoy your visits with us at Lexus of Henderson. Hope to see you down the road!

January 28, 2021

Smooth and safe. Easy to make appointments. Relaxing safe environment for waiting . I miss the coffee and donuts but wifi connection is strong and reliable. Keeps waiting safe and easy More

by EVTAGUBA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David
Jan 29, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! We are grateful to have you as a returning customer here at Lexus of Henderson, and we look forward to your next visit!

January 27, 2021

Mixed up my vehicle with someone else which did not fix what I suppose to fix and fixed my check engine light with never have problems. had to leave my vehicle over night to fix what is supposed to fix. Wa More

by JP-401
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Do not know who was my service person
Feb 19, 2021 -

Lexus of Henderson responded

This is a disappointing review to read, and it certainly doesn't sound like the accommodating service we pride ourselves on here. I would be more than willing to speak with you directly about what happened with your vehicle and see if we can resolve this concern with your garage door opener. Please don't hesitate to give me a call. Thank you, Craig Kelly - Service Director - 702-228-7736

Feb 19, 2021 -

JP-401 responded

I would love to explain my last experience and there is one more thing happened at my last visit. I’m looking forward to speak with you soon. GVe a wonderful day.

Feb 20, 2021 -

JP-401 responded

I would love to explain my last experience and there is one more thing happened at my last visit. I’m looking forward to speak with you soon. GVe a wonderful day.

January 27, 2021

I was very pleased with my service. The service advisor handled everything in a very professionally manner. I would definitely recommend this dealer to a friend. Many thanks to Henderson Lexus! More

by hungq.huynh81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen
Jan 28, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Henderson, and we will be sure to let our service team know that you appreciate their help. We look forward to your next visit!

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