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Lexus of Henderson - Service Center

Henderson , NV

4.8
5,038 Reviews

5,038 Reviews of Lexus of Henderson - Service Center

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February 11, 2021

No bathrooms or vending machines. And it took over 4 hours to replace an airbag, being diabetic that could have been a real issue. I was not kept informed of status. More

by NORCO101
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Craig Kelly
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2021 -

Lexus of Henderson responded

I sincerely apologize if your visit took longer than expected. It is never our intention to cause an inconvenience and I will discuss this feedback with my team so we can work towards improving the customer experience. Thank you, Craig Kelly - Service Director - 702-228-7736

February 10, 2021

Always made to feel special and cared for. They know what they are doing and they do it well. It’s a comforting feeling to know I am in the great hands of Lexus. More

by TimM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayce
Feb 10, 2021 -

Lexus of Henderson responded

Tim, your confidence in our team makes our day! Thank you for your continued support of Lexus of Henderson. We look forward to welcoming you back next time!

February 10, 2021

Great service, very professional and polite, observe covid19 protection protocol. Nice clean waiting area. Work done to my satisfaction. David torella was super nice and accommodating, thank you. More

by ragabnh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torella
Feb 11, 2021 -

Lexus of Henderson responded

Thank you for sharing this wonderful feedback! We are happy to hear that your recent service visit to Lexus of Henderson went smoothly and that David could assist you. Have a great day!

February 10, 2021

This was one of my two worst experiences with this dealership. Fort time shame on me second time shame on you. I will never use this dealership again. Not for service or to buy a new car More

by Jimwatt702
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2021 -

Lexus of Henderson responded

This is a concerning review to read. We strive for accommodating service here, and I would certainly like to speak with you directly about what happened during your visit. Unfortunately, I am unable to find your contact information based on this review. Would you consider giving me a call? Thank you, Craig Kelly - Service Director - 702-228-7736

February 10, 2021

Exceptional work as usual. This dealership never disappoints. You are always notified of the progress of the repair and the work is done perfectly the first time. More

by SAMDARK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Torella
Feb 10, 2021 -

Lexus of Henderson responded

It means a lot that you receive consistently excellent service from our Lexus of Henderson team. Thank you for trusting us with all of your auto needs! We look forward to our continued relationship.

February 10, 2021

Jayce was awesome. Updates on service was done @ a Jayce was awesome. Updates on service was done @ a timely manner. Friendly & pleasant as well. Very pleased & satisfied customer here. Great ser More

by Evelyn Cruz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce Messer
Feb 11, 2021 -

Lexus of Henderson responded

Evelyn, there is nothing better than hearing from a happy customer! We are thrilled that Jayce and the team made your service visit so friendly and efficient. Thank you from all of us at Lexus of Henderson!

February 08, 2021

Jayce was awesome! I loved my experience at Lexus Henderson! He made the process easy, and made me feel confident that my car was being taken care of. More

by RICKY6069
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce messer
Feb 08, 2021 -

Lexus of Henderson responded

Thank you, Ricky, for leaving Lexus of Henderson a five-star review! We will be sure to share your feedback with Jayce and the rest of our team!

February 08, 2021

They’re awesome!! I feel more comfortable and they’re nice and honest about the car service I definitely going back for my next service. More

by Yeezzy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2021 -

Lexus of Henderson responded

Thank you for the great review! We appreciate your business and are thrilled to hear that you had such a successful service experience working with us. Drive safely, and we hope to see you again at Lexus of Henderson!

February 08, 2021

The staff is always friendly and polite and they remember who you are from previous visits. They are always ready to help when needed. Jayce is very knowledgeable. More

by Santinal1982
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce
Feb 08, 2021 -

Lexus of Henderson responded

Thank you so much for being part of the Lexus of Henderson family! We are delighted that you can depend on Jayce and our team for excellent service, every visit. We look forward to seeing you next time.

February 08, 2021

Friendly, efficient service. Was met at the service bay, ushered to the lounge where I met with Tyler. We went to his office, arranged service and a courtesy car and all was great. More

by Hq1.rhead
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Heishman
Feb 08, 2021 -

Lexus of Henderson responded

We love five stars! Thank you so much for visiting us at Lexus of Henderson for your auto service needs. We appreciate the feedback about Tyler and hope that you enjoy your week.

Feb 08, 2021 -

Hq1.rhead responded

Thank you.

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