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Lexus of Henderson - Service Center

Henderson , NV

4.8
4,981 Reviews

4,981 Reviews of Lexus of Henderson - Service Center

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January 24, 2021

The service experience was great! The scheduling of my appointment went smoothly and I was greeted warmly on the appointed time. While the service I was provided was more than I expected, the need was exp More

by WHARENBURG
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2021 -

Lexus of Henderson responded

Thank you for trusting Lexus of Henderson to get the job done. We want customers to be confident in the services we provide and I'm so glad that came through to you!

January 24, 2021

Great! Good customer service, what I didn’t like was my car wash, Saraha location actually takes the time & leave it nice, it was just poor of slack & they forgot to put new sticker for my new oil change More

by MACIASFERNANDO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2021 -

Lexus of Henderson responded

Thank you very much for choosing Lexus of Henderson for your auto service needs. I apologize that your car wash wasn't up to our high standards, and I appreciate you bringing this to my attention. I hope we have the chance to deliver a five-star experience next time. Craig Kelly - Service Director - 702-228-7736

January 23, 2021

Hands down this dealership is the true example other dealerships should follow when it comes to customer service. They value their customers and will go the extra miles to keep Lexus owners coming back More

by Luis V
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2021 -

Lexus of Henderson responded

Luis - What a wonderful review! It really means a lot to hear that our service stands out to you and that our Service Department earned your recommendation. Thank you for trusting us with your vehicle!

January 23, 2021

We are always pleased with the professionalism of everyone we interact with over the past three years. Our car service is always done to our liking. More

by cynthiareedster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
Jan 25, 2021 -

Lexus of Henderson responded

Cynthia - It means a lot to hear that you can depend on our Lexus of Henderson team for excellent service, every visit. Thank you very much for your three years of business! We look forward to working together for many more.

January 23, 2021

Service was good, the only thing it don’t appear that my service reminder was reset because it’s stating service in a little over 2K miles. More

by cherylbrooks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2021 -

Lexus of Henderson responded

Cheryl - Thank you for reaching out. I apologize for our oversight here and appreciate you bringing this to my attention. If there is anything further that I can do to assist you, please give me a call directly. Craig Kelly - Service Director - 702-228-7736

January 23, 2021

Took my car for 70 mile service Stephen did a good job telling me what to expect he made sure to contact me about everything More

by svvarela
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen who checks you in
Jan 25, 2021 -

Lexus of Henderson responded

Thank you for the review! It was our pleasure to service your vehicle here at Lexus of Henderson, and we will be sure to let Stephen know that you appreciate his help. We look forward to your next visit!

January 23, 2021

Tyler was very helpful. Work done in a reasonable amount of time and we were on our way. We will miss Jay, but Tyler had stepped up the plate and seems to be knowledgeable. More

by Jfadrowsky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler
Jan 25, 2021 -

Lexus of Henderson responded

Thank you very much for trusting Lexus of Henderson with your auto service needs. We appreciate your kind feedback and are very glad that Tyler could assist you at your recent visit. Have a wonderful week!

January 23, 2021

Did not fix the problem with my suv. Did not communicate well. Will not recommend to my friends or co-workers. Bad customer service. Only had few customers for service when i came in at 0810 but still bad More

by EROLDANIEP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen
Feb 08, 2021 -

Lexus of Henderson responded

We expect a high level of service for every one of our guests and I'm sorry to see we fell shy of that standard here. We will use your feedback to improve and, given the opportunity, we would very much like to make this up to you. If you are open to sharing any further details of your experience, please do not hesitate to reach out to me directly. Thank you, Craig Kelly - Service Director - 702-228-7736

January 23, 2021

Very professional gave me a time frame and they stayed within parameters given. They offered freely a loaner car which was. Clean and ready to go. Nice job Henderson Lexus Thanks SteveK More

by KAPLAN83
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2021 -

Lexus of Henderson responded

Thank you for posting about your recent visit to Lexus of Henderson. We strive to deliver a seamless and enjoyable experience and I am glad that came through to you!

January 23, 2021

Compare other dealerships, Lexus of Henderson always Good Services and courteous , also very efficient. Recommend other Lexus owners to do the maintenance jobs over there. More

by TLIN2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2021 -

Lexus of Henderson responded

Thank you so much for recommending Lexus of Henderson! We are delighted to hear that our service stands out to you, and we are grateful to have you as a customer. Enjoy your week!

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