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Lexus of Henderson - Service Center

Henderson , NV

4.8
5,038 Reviews

5,038 Reviews of Lexus of Henderson - Service Center

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February 04, 2021

This dealership is great. David & his team are also great BUT 1 thing. When my car was washed I had a very important magnet on it regarding Domestic Violence & Safe House a women’s shelter 5 minutes from you More

by lormi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Tortilla
Feb 05, 2021 -

Lexus of Henderson responded

Thank you very much for your business as well as your feedback about our team. I sincerely apologize that your magnet was lost. It is never our intention to inconvenience our guests and I will speak with my team to find out more about this situation. I've listed my number here, so please don't hesitate to give me a call. Craig Kelly - Service Director - 702-228-7736

February 04, 2021

David is always a pleasure to deal with they were efficient courteous this is my third Lexus and I keep Because of the reliability of the car and the service department. My son has Alexis also and he More

by DEBBIEP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David
Feb 05, 2021 -

Lexus of Henderson responded

Sir, are is that a typo for "a Lexus" or are you oversharing about a messy family love triangle?

February 04, 2021

Problem was resolved professionally and in a timely Problem was resolved professionally and in a timely manner while providing a loaner car. When my car was finished it was delivered to me two hours More

by BARRY33
Customer Service
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
Feb 05, 2021 -

Lexus of Henderson responded

Barry, thank you so much for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Henderson, and we will be sure to let Stephen know that you appreciate his help. We look forward to your next visit!

February 04, 2021

Lexus of Henderson service department is excellent! David is the best, he always treats me with the utmost respect and takes his time to answer my questions. He has a vast knowledge of Lexus products More

by Simon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torrella
Feb 05, 2021 -

Lexus of Henderson responded

Simon, this glowing feedback about David is gratifying to read! Thank you for choosing Lexus of Henderson and sharing your kind review. We look forward to working with you in the future!

February 04, 2021

It is always a pleasure whenever I come in to have my car serviced . I truly appreciate how clean it is whenever I have to stop in . Thank you for always giving great service ! More

by LEEFLOYD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2021 -

Lexus of Henderson responded

It makes our day to hear that you enjoy your visits with us at Lexus of Henderson. Thank you so much for trusting us with all of your auto service needs! We look forward to our continued relationship.

February 04, 2021

Service team took great care of me as I arrived. Jayce and his team were excellent. Lol forward to my next service. Great customer service! More

by RHFACTOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce, Demetrius
Feb 04, 2021 -

Lexus of Henderson responded

Thank you for taking the time to share! We appreciate your business and are thrilled to hear that you are so confident in Jayce and the Lexus of Henderson team. Drive safely, and we hope to see you again down the road!

February 03, 2021

Brought our 2010 Lexus RX 350 in for service, David our service advisor was great, gave us a time estimate when the vehicle would be completed and it was done right on time, thank you for making getting ou More

by ellbo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! We are so glad David took such good care of you here at Lexus of Henderson, and we will be sure to let him know that you appreciate his help. If you and your 2010 Lexus RX 350 ever need anything else, don't hesitate to come back and see us again!

February 03, 2021

Amazing David is always accommodating and always gets me in and out quick. Being a mom and coming from out of town is always hard and David in service at Henderson is always on top of it. More

by Bilbray1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David
Feb 03, 2021 -

Lexus of Henderson responded

We're so lucky to have you in the Lexus of Henderson family! It's wonderful to hear that David always takes such good care of you and your vehicle. Thank you for trusting us with all your service needs!

February 03, 2021

Craig handled our situation perfectly and made sure it was done correctly! He is very calm and professional. He made sure we were taken care of till the end! More

by RMARIMBERGA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2021 -

Lexus of Henderson responded

Thank you for the review! Craig is an excellent member of our team at Lexus of Henderson, and we will be sure to let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

February 03, 2021

Prompt professional service from Tyler Heishman. Good communication, friendly and discussed my service options in easy to understand detail. I will not hesitate to take my car for service there again More

by Yukon777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Heishman
Feb 04, 2021 -

Lexus of Henderson responded

Thank you for this great review of Tyler and the team! We are thrilled to have you as a Lexus of Henderson customer and can't wait to welcome you back next time. Safe travels until we see you again!

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