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Lexus of Henderson - Service Center

Henderson , NV

4.8
5,039 Reviews

5,039 Reviews of Lexus of Henderson - Service Center

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January 29, 2021

Very quick, great service! They didn’t pressure me but gave me a heads up that my brakes are at 30%. Appreciated that they vacuumed out my car as well. More

by ERINZMANN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Henderson, and if you ever need anything else, don't hesitate to come back and see us again!

January 28, 2021

Consistent service on my GS 350 which I have owned since 2008. Always friendly & efficient check in with the service managers . Good location & loaners are always appreciated. More

by KILGOUR8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2021 -

Lexus of Henderson responded

Thank you so much for your longtime business and support! We are thrilled that you can depend on our Lexus of Henderson team to keep your Lexus GS 350 running smoothly and safely. Enjoy your day!

January 28, 2021

Lexus crews were upbeat and positive in interacting with customers. They are all knowledgeable of the car service being asked to work with the only reason why I always go to Lexus dealership in all my car s More

by DONCAR1023
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen the service manager and his crews
Jan 29, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Lexus of Henderson, and we look forward to your next visit!

January 28, 2021

My first time having Stephen Diem as our service advisor and was very satisfied with him. He is very professional and answered all my questions. I will go back and continue to have him as my advisor. More

by MARIA17YANGA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
Jan 29, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! We are so glad Stephen took such good care of you here at Lexus of Henderson, and we will be sure to let him know that you appreciate his help. We look forward to your next visit!

January 28, 2021

Smooth and safe. Easy to make appointments. Relaxing safe environment for waiting . I miss the coffee and donuts but wifi connection is strong and reliable. Keeps waiting safe and easy More

by EVTAGUBA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David
Jan 29, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! We are grateful to have you as a returning customer here at Lexus of Henderson, and we look forward to your next visit!

January 28, 2021

My service manager, Steven, is very helpful, friendly and very professional. unfortunately due to Covid-19 the customer lounges don’t have coffee or snacks. But your lounges are still comfortable. More

by Mestolle6648
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2021 -

Lexus of Henderson responded

Thank you for sharing so many kind words about Steven! We are very happy to hear that you enjoy your visits with us at Lexus of Henderson. Hope to see you down the road!

January 27, 2021

The representative was very polite and the waiting area was comfortable. The employees seemed to be focused on doing their work efficiently. I also appreciated the quiet atmosphere. More

by Liz W.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Diem
Jan 28, 2021 -

Lexus of Henderson responded

Liz, thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Henderson, and we will be sure to let our team know that you appreciate their help. We look forward to your next visit!

January 27, 2021

Mixed up my vehicle with someone else which did not fix what I suppose to fix and fixed my check engine light with never have problems. had to leave my vehicle over night to fix what is supposed to fix. Wa More

by JP-401
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Do not know who was my service person
Feb 19, 2021 -

Lexus of Henderson responded

This is a disappointing review to read, and it certainly doesn't sound like the accommodating service we pride ourselves on here. I would be more than willing to speak with you directly about what happened with your vehicle and see if we can resolve this concern with your garage door opener. Please don't hesitate to give me a call. Thank you, Craig Kelly - Service Director - 702-228-7736

Feb 19, 2021 -

JP-401 responded

I would love to explain my last experience and there is one more thing happened at my last visit. I’m looking forward to speak with you soon. GVe a wonderful day.

Feb 20, 2021 -

JP-401 responded

I would love to explain my last experience and there is one more thing happened at my last visit. I’m looking forward to speak with you soon. GVe a wonderful day.

January 27, 2021

Great staff and service! I asked for status updates for my car everyday and they responded and accomodated my needs in a very professional and understanding manner. More

by Ronald C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2021 -

Lexus of Henderson responded

Ronald - Thank you for taking the time to review us! We are proud to have earned your support and happy to hear that the Lexus of Henderson team went above and beyond to assist with your vehicle. We appreciate your business and hope to see you again down the road!

January 27, 2021

Tyler and the staff at Lexus of Henderson always provide excellent service when I bring in my car. I would highly recommend them to everyone I know. More

by djfilitom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Heishman
Jan 28, 2021 -

Lexus of Henderson responded

Thank you for trusting Lexus of Henderson with your business! We are thrilled to hear that Tyler continues to provide you with great service and we look forward to your next visit!

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