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Lexus of Henderson - Service Center

Henderson , NV

4.8
4,981 Reviews

4,982 Reviews of Lexus of Henderson - Service Center

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January 08, 2021

David is always very helpful and I receive excellent service. He has a loaner ready for me. I world highly recommend him and Lexus of Henderson More

by Hfoley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
Jan 11, 2021 -

Lexus of Henderson responded

Your recommendation of David and our team means the world to us! Thank you for working with us at Lexus of Henderson and taking the time to share your great feedback. See you next time!

January 08, 2021

The service was excellent, follow up really quickly about what’s going on to my car, The workers were very friendly, I enjoy the experience. More

by JasperC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen
Jan 10, 2021 -

Lexus of Henderson responded

Jasper - thank you for trusting Lexus of Henderson with your vehicle. We look forward to working with you during your next service visit!

January 08, 2021

This is a great dealership from the service standpoint. From arrival to departure you are greeted with welcome Service. All amenities are available while you wait. The only downside lately is a lack of don More

by Duane.reid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen, Service Advisor
Jan 11, 2021 -

Lexus of Henderson responded

Duane - it is great to hear that our service team continues to impress you and we are proud to have earned your loyalty! I do apologize that all of our amenities are not currently available. The health and safety of our community remain a top priority and we appreciate your understanding during this time. We look forward to working with you next time! Craig Kelly - Service Director - 702-228-7736

January 08, 2021

Thank you to David Torrella for always providing exceptional customer service. He is the reason why I drive all the way to Lexus in Henderson to get my car serviced. More

by CLZT_1976
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Torrella
Jan 11, 2021 -

Lexus of Henderson responded

We appreciate you making the trip to work with our team! Thank you for your confidence in Lexus of Henderson, and your feedback about David. We look forward to working with you next time!

January 08, 2021

As always excellent treatment and service, David Tortella is very thoughtful, he explains which service is to be done and why. He is clear and to the point very professional. Further he is open to any all qu More

by joeylo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Tortella outstanding service manger, very much customer oriented.
Jan 11, 2021 -

Lexus of Henderson responded

Thank you for your business and thoughtful feedback about David! We are thrilled that he delivered such attentive service and care to you. We are grateful to have you as a Lexus of Henderson customer!

January 07, 2021

Best place in town, so clean, so friendly, so trustworthy. Life long customer, can't imagine going anywhere else for service. Craig is the best. More

by MACFAN583
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2021 -

Lexus of Henderson responded

We are honored to have you as a lifelong customer! Thank you for your loyal business and stellar review of Craig, our team and our facility. See you next time at Lexus of Henderson!

January 07, 2021

David was great as always. Everything was done well and on time. Will always come back and recommend the team at Lexus of Henderson. Great service. More

by raycjimenez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Suson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2021 -

Lexus of Henderson responded

We are honored by your loyal business and wonderful feedback. It is great to hear that David consistently provides you with top-notch service and care. Thank you for choosing Lexus of Henderson, we look forward to welcoming you back next time!

January 07, 2021

In the nearly 10 years I have been bringing my Lexus here for servicing, the employees have been very courteous and the car loves them all for taking such good care of her More

by bfowler_global
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2021 -

Lexus of Henderson responded

Thank you so much for your 10 years of business - wow! It really means a lot to hear that you can trust our Lexus of Henderson team to keep your vehicle running smoothly and safely. See you next time!

January 07, 2021

Though some of the parts that I needed were not readily available, but Tyler was very helpful in making sure I had a rental to go back home. I really love the service that I have been receiving here...grea More

by Rick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler
Jan 07, 2021 -

Lexus of Henderson responded

Rick - Reviews like this one make us smile! We are delighted to hear that Tyler provided helpful service to ensure your repair process went smoothly. We appreciate your support and look forward to our continued relationship. - Lexus of Henderson team

January 07, 2021

I had an appointment and they took me on time. My agent, Jaycee, was personable and explained everything that my car needed now - and what to expect in the future. He also gave me an approximate time that I More

by VALRAYAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaycee ....
Jan 08, 2021 -

Lexus of Henderson responded

We are thrilled that Jaycee delivered friendly, informative, efficient service during your recent visit! We couldn't be happier to have earned your positive feedback and continued business. Thank you from all of us at Lexus of Henderson!

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