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Lexus of Henderson - Service Center

Henderson , NV

4.7
4,988 Reviews

4,988 Reviews of Lexus of Henderson - Service Center

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December 29, 2020

I see Jay Dalit every time I take my car in to be serviced so I feel I am important. He’s always very friendly and helpful. More

by BRITGERL11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Dalit
Dec 30, 2020 -

Lexus of Henderson responded

It's wonderful that you can depend on Jay to take excellent care of you and your vehicle. Thank you so much for being a loyal Lexus of Henderson customer! We look forward to your next visit.

December 29, 2020

I have a low mileage vehicle and feel that my service providers have been terrible at steering me in the right direction with regard to the type of service I need for my vehicle. My car has less than 15 More

by RADENEGIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2021 -

Lexus of Henderson responded

This is a disappointing review to read. I assure you that it is never our intention to mislead our customers here, and I would be more than willing to speak with you directly about our service recommendations and see if we can clear up any confusion here. Please don't hesitate to give me a call. Thank you, Craig Kelly - Service Director - 702-228-7736

December 29, 2020

The experience with the service center is always excellent! The attention to detail for all of our service need is outstanding!! We will always have our service requirements preformed at Lexus!! More

by Mark Brys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2020 -

Lexus of Henderson responded

Mark, we cannot thank you enough for your loyal business and stellar feedback! We are delighted that our team consistently delivers top-notch service to you. Thank you for choosing Lexus of Henderson. We wish you a safe and happy New Year!

December 29, 2020

I loveLexus Of Henderson 🚘🚘🚘 every time I take my car for service I got excellent service good customer service great employees, I definitely recommend your dealership 👍 More

by ARNOLD_MER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2020 -

Lexus of Henderson responded

Thank you, Arnold, for leaving us a review! We're happy to hear that our Lexus of Henderson team continues to impress you by providing excellent service!

December 28, 2020

Tried to do this survey a while ago. Not a fan at all of being forced to write 25 words about my experience. Won’t be doing another one if that’s the case again More

by MISC702
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2020 -

Lexus of Henderson responded

Thank you for taking the time to leave us five stars! We are grateful that you take the time to leave us this feedback, and we look forward to our next opportunity to impress you here at Lexus of Henderson.

December 28, 2020

Lexus not only makes fabulous autos, they also have the best service. They are always accommodating. They make me feel privileged to be a Lexus owner More

by Bar
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Torella
Dec 29, 2020 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! We are grateful to have you as a customer here at Lexus of Henderson, and we look forward to your next visit!

December 28, 2020

The service was great as usual.25 work minimum 25 work The service was great as usual. 25 work minimum 25 work minimum 25 word minimum 25 word minimum 25 work minimum 25 work minimum 25 words minimum More

by DEANE3306
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2020 -

Lexus of Henderson responded

Thank you for taking the time to review us! We are proud to have earned your support and happy to hear that you had a five-star experience. Drive safely, and we hope to see you back at Lexus of Henderson!

December 27, 2020

This dealership is outstanding Mr. Craig Kelly Certify master service director Does a absolutely wonderful job I enjoy bringing my vehicle to this dealership Thank you so much More

by LARRYGIBSON.LGZ0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2020 -

Lexus of Henderson responded

Thank you, Larry, for leaving Lexus of Henderson a review! It made our day to see that Craig continues to impress you by providing great service!

December 26, 2020

Stephen Diem the service manager and Sal the service valet are excellent! Very professional and attentive to my needs and concerns. This is why I drive the 28 miles from the Northwest side, because I kn More

by STYGEN77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Mirrer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2020 -

Lexus of Henderson responded

Thank you for taking the time to review us! We appreciate your business and are happy to hear that Stephen, Sal, and the team were able to get the job done. Drive safely, and we hope to see you again at Lexus of Henderson!

December 26, 2020

I have an older Lexus that was in need of some replacement parts. They took great care of me and my car. Now it is driving like a new car again. More

by Kipp20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
Dec 28, 2020 -

Lexus of Henderson responded

Thank you for the great review! It is fantastic to hear that you had such a successful service experience working with the Lexus of Henderson team. Drive safely, and we hope to see you again next time!

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