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Lexus of Henderson - Service Center

Henderson , NV

4.7
4,990 Reviews

4,990 Reviews of Lexus of Henderson - Service Center

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December 23, 2020

Outstanding service I have to drive from lake Havasu and it’s well worth it good conversation from the service writer with his customer thanks More

by Scroggs7823
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2020 -

Lexus of Henderson responded

Thank you for making the trip to work with us at Lexus of Henderson! It is wonderful to hear that your top-notch service was worth the drive. Thank you for giving us your business and your positive feedback. Happy holidays from our team!

December 23, 2020

Lexus of Henderson is an excellent car dealership . They always are ready to accommodate your needs and very efficiently take care of the car. I also want to give a shout out to David Torella my service man More

by Mmbcaffarella
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2020 -

Lexus of Henderson responded

Thank you for taking the time to share! We appreciate your support and are happy to hear that you are so confident in David and the Lexus of Henderson team to get the job done. Drive safely, and we hope to earn your business again down the road!

December 22, 2020

The service department at Lexus of Henderson is always so good to me I was in a bind and Jayce the service manager took care of me right away. More

by jgchef74
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eldred Obodai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2020 -

Lexus of Henderson responded

We're thrilled to hear that Jayce was able to help you out in a pinch! It's always a pleasure taking care of you and your vehicle. Thank you for trusting Lexus of Henderson with all your service needs!

December 22, 2020

Was very quick.I had a loaner so I could get to my appointments for the day. Did a great job. Car was clean spotless More

by lisalv05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2020 -

Lexus of Henderson responded

Lisa - It's great to hear that your repair visit went smoothly and that you drove home in a freshly washed vehicle. Thank you so much for stopping by to review Lexus of Henderson!

December 22, 2020

Kim Tran is very friendly, courteous, not “pushy” in her sale. We had a nice bargaining session. The deal went smoothly. We bought 2 Lexus from the dealer previously. More

by Docgeorgey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2020 -

Lexus of Henderson responded

Thank you so much for your repeat business! We are very glad to hear that your recent purchasing experience working with Kim went smoothly. Your feedback is greatly appreciated and we hope to work together again in the future!

December 21, 2020

Very, nice. Very fair. We had a big issue with the first car I purchased in June and since it could not be resolved, the dealership traded us out of the vehicle for a comparable vehicle. We were very More

by Prentisskl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sirui, Kat in Finance, charlie in management
Dec 21, 2020 -

Lexus of Henderson responded

Thank you for taking the time to share your experience! We appreciate your business and are happy to hear that the team was able to help resolve your issue. Safe travels in your new vehicle, and we hope to work with you again at Lexus of Henderson!

December 21, 2020

Work was done correctly and on time. They kept me updated on the repairs as the day went on. Easy checkin and checkout. No complaints. More

by min_gary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2020 -

Lexus of Henderson responded

Thank you for the positive feedback about your recent service visit to Lexus of Henderson! We appreciate your business and wish you a happy holiday season.

December 21, 2020

The service was quick and excellent, and the service writer was courteous and thorough. The only complaint I have is that the chromed valve stem caps were not replaced when the tire pressure was checked More

by Attyfun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2020 -

Lexus of Henderson responded

Thank you for sharing this feedback about your recent service visit. I apologize for our oversight here and will pass this review along to my team to ensure a situation like this one doesn't happen in the future. If there is anything that I can do to assist you, please give me a call. Craig Kelly - Service Director - 702-228-7736

December 20, 2020

The oil change service on my car went very well. The service consultant was professional and thorough in explaining to me the work completed and any recommendations made by the auto technician. He also More

by NOVEMBERSKY.RW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
Dec 21, 2020 -

Lexus of Henderson responded

Thank you for coming to Lexus of Henderson for your oil change! We are so happy to hear that you received informative and professional service from our team. For all your future auto needs, we will be here to help.

December 20, 2020

Took my car in for maintenance. Oil change, tire rotation. Service is nice. But I was charged ~$40-50 for tire rotation??? Free service is not true? Very disappointed More

by Duangta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stephen
Jan 04, 2021 -

Lexus of Henderson responded

I apologize for any confusion regarding the price of your service. We strive to deliver a high-quality experience at a great value, and I am sorry to hear that this was not better reflected in your time working with us. I assure you that it is never our intention to inconvenience our guests, and I would appreciate the chance to speak with you to see if there is anything I can do to straighten things out. If you are willing to discuss this, please give me a call at your convenience. Thank you, Craig Kelly - Service Director - 702-228-7736

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