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Lexus of Henderson - Service Center

Henderson , NV

4.7
5,045 Reviews

5,045 Reviews of Lexus of Henderson - Service Center

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December 21, 2020

Work was done correctly and on time. They kept me updated on the repairs as the day went on. Easy checkin and checkout. No complaints. More

by min_gary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2020 -

Lexus of Henderson responded

Thank you for the positive feedback about your recent service visit to Lexus of Henderson! We appreciate your business and wish you a happy holiday season.

December 21, 2020

Very, nice. Very fair. We had a big issue with the first car I purchased in June and since it could not be resolved, the dealership traded us out of the vehicle for a comparable vehicle. We were very More

by Prentisskl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sirui, Kat in Finance, charlie in management
Dec 21, 2020 -

Lexus of Henderson responded

Thank you for taking the time to share your experience! We appreciate your business and are happy to hear that the team was able to help resolve your issue. Safe travels in your new vehicle, and we hope to work with you again at Lexus of Henderson!

December 21, 2020

The service was quick and excellent, and the service writer was courteous and thorough. The only complaint I have is that the chromed valve stem caps were not replaced when the tire pressure was checked More

by Attyfun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2020 -

Lexus of Henderson responded

Thank you for sharing this feedback about your recent service visit. I apologize for our oversight here and will pass this review along to my team to ensure a situation like this one doesn't happen in the future. If there is anything that I can do to assist you, please give me a call. Craig Kelly - Service Director - 702-228-7736

December 20, 2020

The oil change service on my car went very well. The service consultant was professional and thorough in explaining to me the work completed and any recommendations made by the auto technician. He also More

by NOVEMBERSKY.RW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
Dec 21, 2020 -

Lexus of Henderson responded

Thank you for coming to Lexus of Henderson for your oil change! We are so happy to hear that you received informative and professional service from our team. For all your future auto needs, we will be here to help.

December 20, 2020

Service was excellent. People are very friendly and courteous. No snacks. Could have people serve. Missed the coffee!! Place is clean. Waiting time was short More

by DOC.GEORGEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
Dec 22, 2020 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Lexus of Henderson, and we will be sure to share your feedback with our team. We look forward to the next opportunity to impress you!

December 20, 2020

Took my car in for maintenance. Oil change, tire rotation. Service is nice. But I was charged ~$40-50 for tire rotation??? Free service is not true? Very disappointed More

by Duangta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stephen
Jan 04, 2021 -

Lexus of Henderson responded

I apologize for any confusion regarding the price of your service. We strive to deliver a high-quality experience at a great value, and I am sorry to hear that this was not better reflected in your time working with us. I assure you that it is never our intention to inconvenience our guests, and I would appreciate the chance to speak with you to see if there is anything I can do to straighten things out. If you are willing to discuss this, please give me a call at your convenience. Thank you, Craig Kelly - Service Director - 702-228-7736

December 19, 2020

A little disappointed that I got a flat tire three days after having my tires checked from Lexus and them telling me everything was great. There was nothing in my tires to me to have a flat tire. More

by Griffinassist
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Kelly
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2021 -

Lexus of Henderson responded

This review is very concerning to read. We strive to deliver a seamless service experience, and it is disappointing to hear that you are having trouble with your tires. I would appreciate the chance to speak with you to make sure that everything has been straightened out. I will not be able to gather your contact information from this review, so please give me a call if you are willing to discuss this. Thank you, Craig Kelly - Service Director - 702-228-7736

December 18, 2020

I am very impress with the service and professionalism of the Lexus dealership in the city of Henderson. I took my car for service and everyone was attentive to my needs. I am happy to be part of the Lexus More

by AEMARCHANDJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2020 -

Lexus of Henderson responded

We are grateful for your business and are happy to have you in the Lexus family! Thank you for taking the time to leave Lexus of Henderson a kind review. Have a happy and healthy holiday season!

December 18, 2020

Professional and good customer service. I’ve been coming here since 2014 very pleasant employees well trained I’ll definitely keep coming back and recommend to others More

by TIFFYEN10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler
Dec 18, 2020 -

Lexus of Henderson responded

Reviews like this one always make our day! It's been such a pleasure doing business with you over the years, and it's wonderful to hear that you're so confident in our team. We're so lucky to have you in the Lexus of Henderson family!

December 18, 2020

I am very satisfied with the Lexus team, but this survey is overkill. I object to this 25 word minimum and have better things to do. More

by JKBECKWITH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Heishman
Dec 21, 2020 -

Lexus of Henderson responded

Thank you for reviewing us! We use customer feedback to improve our practices, and we truly appreciate you taking the time to share. Drive safely, and we hope to earn your business again at Lexus of Henderson!

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