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Lexus of Henderson - Service Center

Henderson , NV

4.7
5,046 Reviews

5,046 Reviews of Lexus of Henderson - Service Center

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December 18, 2020

I am very satisfied with the Lexus team, but this survey is overkill. I object to this 25 word minimum and have better things to do. More

by JKBECKWITH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Heishman
Dec 21, 2020 -

Lexus of Henderson responded

Thank you for reviewing us! We use customer feedback to improve our practices, and we truly appreciate you taking the time to share. Drive safely, and we hope to earn your business again at Lexus of Henderson!

December 18, 2020

They are friendly and make your service quick and easy. They go above and beyond to make sure that every detail is addressed and resolved to satisfaction. More

by 68yogagirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2020 -

Lexus of Henderson responded

Thank you for the glowing review! We strive to deliver a five-star service experience, and it is wonderful to hear that this was reflected in your time working with the Lexus of Henderson team. Drive safely, and we hope to see you again down the road!

December 18, 2020

They did excellent work to my car, done on time as promised, they clean and they even put gas, friendly people i will go back again to this location good job thank you . More

by EDGARLAGMAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
Dec 18, 2020 -

Lexus of Henderson responded

Thank you for your excellent feedback about our service team! Your business is valued by all of us here at Lexus of Henderson, and we hope to work with you again!

December 18, 2020

Service has always been great at this dealership and it is easy to like the people who service me. I wish your new car pricing compared with out of state dealerships. More

by JOHNLNICHOLSON
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2020 -

Lexus of Henderson responded

Hi John - Thank you for taking the time to review us! We strive to deliver a seamless service experience, and it is great to hear that this was reflected in your time working with us. We appreciate your feedback and hope to see you again at Lexus of Henderson!

December 17, 2020

My new car was experiencing a brake noise every time the brakes were applied while moving. Mike the shop Forman was excellent in fixing this problem. Mike convinced me to stay with Lexus and I was completel More

by BLKASARDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2020 -

Lexus of Henderson responded

Thank you for taking the time to review us! We appreciate your business and are happy to hear that Mike went above and beyond to assist with your vehicle. Safe travels, and we hope to earn your business again down the road! - The Lexus of Henderson team

December 17, 2020

I was promptly served upon arrival. Stephen greeted me and wrote up the order. His time estimate for my service was excellent and my wait time was less than he estimated. I appreciated the prompt servic More

by HENRYRT47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2020 -

Lexus of Henderson responded

It's great to hear that your recent visit with Stephen was so positive! Thank you for your business and for taking the time to leave us a five-star review! We are grateful to have you as a customer here at Lexus of Henderson!

December 17, 2020

David is the best! He is always able to take care of me and have my vehicle ready exactly when he promised. Thank you David. More

by THESLAMMER21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David torrella
Dec 18, 2020 -

Lexus of Henderson responded

Thank you for trusting Lexus of Henderson with your business and taking the time to leave us your positive feedback! It is gratifying to hear that David consistently delivers such efficient, high-quality service. Have a wonderful day!

December 17, 2020

I think Las Vegas Lexus is way better than Henderson no discrimination of service. I explained to service person that I have some small scratches but he gave me a very sad excuse. I mistakenly gone to the More

by LASVEGAS24HRS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2021 -

Lexus of Henderson responded

I'm very sorry to hear that you weren't satisfied with your recent visit. We expect all of our guests to be treated with five-star service and I apologize that we weren't able to assist with these scratches. If you're willing, I would appreciate the chance to make things right for you. Would you please call me at your earliest convenience? Thank you, Craig Kelly - Service Director - 702-228-7736

December 17, 2020

David Torrella is so professional. I have been using the Henderson Lexus service department since 2011. Nothing but good things to say about him and his team. You need to give him a raise and a big fat holi More

by Angela Alford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torrella - Service Manager ??????????
Dec 18, 2020 -

Lexus of Henderson responded

We're so lucky to have you in the Lexus of Henderson family, Angela! David is definitely a huge asset to our service team, and we'll be sure to pass along your kind words to him. Thank you for trusting us with all your repair and maintenance needs over the years!

December 16, 2020

The service team is always great, especially Jay. In and out in less than 1 1/2 hours. All my questions answered honestly. Thanks Jay! More

by KAMOJANGMAN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Dalit
Dec 17, 2020 -

Lexus of Henderson responded

Thank you for this excellent feedback about Jay and the service team! It is wonderful to know that your visit to Lexus of Henderson was prompt and informative. We appreciate your business and hope that you will continue to choose our team.

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