Lexus of Henderson - Service Center

I’m happy about their approach explanation the entire Salesman, Sales manager and all grateful I was not expected like this, but I got more than my expectation keep doing guys. I appreciate thank you Salesman, Sales manager and all grateful I was not expected like this, but I got more than my expectation keep doing guys. I appreciate thank you More

Every time I take my car to Lexus of Henderson I am completely satisfied. I wouldn’t take my car anywhere else. completely satisfied. I wouldn’t take my car anywhere else. More

Lexus of Henderson service department is outstanding. Great service. Super efficient. Friendly and helpful staff. Highly recommend them. Great service. Super efficient. Friendly and helpful staff. Highly recommend them. More

Very nice clean professional David was very helpful Great service Very grateful for the uber and Lyft service Great service Very grateful for the uber and Lyft service More

Overall good service - would have preferred a loaner car instead of uber drivers but all-in-all - overall good service. instead of uber drivers but all-in-all - overall good service. More

Clean, friendly and courteous . The staff was very knowledgeable has the check in process down pat The staff was very knowledgeable has the check in process down pat More

The Service department is the best. Tyler has been there for us every since we move here 10 years ago. Every concern is important and checked out. We are very pleased with the service w Tyler has been there for us every since we move here 10 years ago. Every concern is important and checked out. We are very pleased with the service we've received. More

No problems with squeaking with breaking until AFTER my tire rotation and oil change. They did not perform the software update at time of service and it only got done because I brought it up based on my Le tire rotation and oil change. They did not perform the software update at time of service and it only got done because I brought it up based on my Lexus app. Had to come back a different day which was extremely inconvenient and they said they couldn’t find anything wrong with the breaks at that second visit. So my car is still making sounds with breaking because of something that was done at time of service and they “can’t find anything wrong to fix”. Pretty dissatisfied overall. More

5 hours for a 5,000 mile service is unacceptable. We will not use this dealership We will not use this dealership More

Obviously management has tightly scheduled appointments such that wait times are unacceptable. Both waiting to drop my car off and pick it up caused me to first be late to work and at the end of the day I such that wait times are unacceptable. Both waiting to drop my car off and pick it up caused me to first be late to work and at the end of the day I had to cancel my afternoon appointment as I would not be able to make it. This was after being assured I would have plenty of time. Although I bought my car due to Lexus reputation, your service makes me wish I was back at Audi! More