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Lexus of Henderson - Service Center

Henderson , NV

4.8
4,981 Reviews

4,981 Reviews of Lexus of Henderson - Service Center

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November 05, 2020

The service was excellent. I would highly recommend to all my friends and family. It was easy to schedule and the outcome was better than expected. More

by linayoo915
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Heishman
Nov 06, 2020 -

Lexus of Henderson responded

Thank you for taking the time to leave Lexus of Henderson a review! We are proud to have earned your business and we look forward to taking care of you next time!

November 05, 2020

Everything and everyone was great. Service was done quick and done right. The whole staff was friendly and kept me informed about my vehicle. Thank you so much. More

by MWOOTENMBS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2020 -

Lexus of Henderson responded

Thank you for your confidence in the Lexus of Henderson team! We are proud to have earned your business and happy to hear that you had such a successful service experience. Safe travels, and we hope to work with you again down the road!

November 05, 2020

Knowledgeable and pleasant staff has never failed to deliver the quality of workmanship that Lexus IS known for. Which is one of the benefits of owning a Lexus More

by gmoney_222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2020 -

Lexus of Henderson responded

We couldn't ask for better feedback and we appreciate you taking the time to share. At Lexus of Henderson, it's our goal to provide top-notch service for guests and I am glad to hear that came through to you. Hope to see you next time!

November 05, 2020

Lexus of Henderson is the best dealership in the valley. They are professional, accommodating and kind. My service advisor, Tyler, is always extra thoughtful & helpful! More

by Sksalway
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler, service advisor
Nov 05, 2020 -

Lexus of Henderson responded

Thank you for your continued support of Lexus of Henderson. We're thrilled to hear that Tyler always impresses you by providing great service and we look forward to working with you during your next visit!

November 04, 2020

Lexus always provides excellent service and we are very happy with the dealership. Everyone is very helpful and knowledgeable. We continue to think Lexus IS the best car on the road! More

by DCOCHRAN33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David and Jayce
Nov 04, 2020 -

Lexus of Henderson responded

Thank you so much for being loyal Lexus customers! We are delighted that you can depend on our Lexus of Henderson team for helpful service, every time. Have a great week!

November 04, 2020

Fast & friendly service as usual. The free car ride via Lyft to drop car off and pick up was a nice touch and very convenient. More

by TWYWY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Dalit
Nov 04, 2020 -

Lexus of Henderson responded

Thanks for trusting Lexus of Henderson with your business! We look forward to taking care of you next time!

November 04, 2020

Despite technical analysis of problem they failed twice to rectify it. Will have to return a third time. Somehow their analysis did not pinpoint the problem. However they did sell me a new tire. More

by ronh888
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jaycee, Steven
Nov 23, 2020 -

Lexus of Henderson responded

It is never our intention to cause an inconvenience and I am sorry for your frustrations. We strive to be meticulous with our service and it's hard to see that did not come through to you. I will discuss your concerns with my team so we can work towards improving. Thank you, Craig Kelly - Service Director - 702-228-7736

November 03, 2020

The customer service received every visit I make to this dealership is exceptional and professionally delivered. The staff is very responsive and I always feel that they have my best interests as their pri More

by RJCVEGAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay
Nov 03, 2020 -

Lexus of Henderson responded

What kind feedback! We are delighted that you can trust our Lexus of Henderson team to keep your vehicle running smoothly and safely. Thank you for your business!

November 03, 2020

The best experience I have had in years made a factory recall a breeze. Would highly recommend their service department for anyone's maintenance needs More

by oishi70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce
Nov 04, 2020 -

Lexus of Henderson responded

We're grateful for your confidence in Lexus of Henderson. It was our privilege to serve you, thanks so much!

November 02, 2020

Very nice peoples excellent work. Will come back for next maintenance and new purchase. Very nice peoples excellent work. Will come back for next maintenance and new purchase. More

by MINHNGUYEN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2020 -

Lexus of Henderson responded

Thank you for your confidence in our team! We are proud to have earned your business and happy to hear that you had such a successful service experience. Safe travels, and we hope to work with you again at Lexus of Henderson!

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