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Lexus of Henderson - Service Center

Henderson , NV

4.8
4,981 Reviews
Call Service Center (702) 228-7736

4,981 Reviews of Lexus of Henderson - Service Center

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October 23, 2020

5 Star Rating Earned! Awesome experience! Highly recommend for quality anf professional service. I will be back and I will recommend to everyone. Thank you Craig and David! More

by SURIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Torrella
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Oct 23, 2020 -

Lexus of Henderson responded

Thank you for taking the time to review us! It is fantastic to hear that Craig and David delivered such an outstanding service experience. We appreciate your support, and hope to work with you again at Lexus of Henderson!

Oct 23, 2020 -

SURIE responded

I must also thank Shannon MacLean. Shannon was the first interaction and instrumental initiating and scheduling my appointment. She took extra care to answer many questions and provided detailed quotes for additional services. She is very knowledgeable and an excellent representative of Lexus of Henderson.

October 23, 2020

This was my first visit. I was greeted and taken care of immediately. The work was finished before the time they allowed! My guy was super friendly and explained everything. Great service! More

by KESSLERSANDRA016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2020 -

Lexus of Henderson responded

Thank you for sharing your feedback for Lexus of Henderson. It is fantastic to hear that our team made the right first impression during your service visit. We look forward to working with you next time!

October 22, 2020

The service is impeccable and the employees are always a pleasure to work with on what needs to be done. Five Star - thank you to the service team!! More

by LISARCREED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 22, 2020 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! It is always a pleasure to work with you here at Lexus of Henderson, and we look forward to your next visit!

October 22, 2020

I had a dead battery and some light issues as a result. Everything was fixed quickly and works well. No charge. That’s the best part. More

by JCRANE17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Diem
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Oct 22, 2020 -

Lexus of Henderson responded

Thank you for reviewing Lexus of Henderson! We're pleased to hear that our team took care of your vehicle and we wish you safe travels!

October 22, 2020

Service has always been on the spot and up front. Tyler has kept me informed while giving me options for any service that I need. More

by TROYECKARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler
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Oct 22, 2020 -

Lexus of Henderson responded

Thank you for taking the time to review us! It is wonderful to hear that Tyler delivered such an exceptional service experience. We appreciate your business and hope to work with you again at Lexus of Henderson!

October 22, 2020

Both Tyler and Joshua were attentive to my every need. Got me in and out in a timely manner. Both very professional! Excellent customer service! Will be back again because of them! More

by PIEROMARTINEZ92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Heishman, Joshua Vargas
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Oct 23, 2020 -

Lexus of Henderson responded

We're so proud to have gained you as a loyal customer, Piero! It's lovely to hear that Tyler and Joshua took such good care of you and your vehicle. Thank you for trusting Lexus of Henderson with your repair and maintenance needs!

October 22, 2020

I came in for a tire issue. The visit was just ok. The so called service advisor did not even bother to show me to my vehicle, as well as other basic interactions that were a fail. I wish they could keep More

by TheWatcher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven
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Oct 23, 2020 -

Lexus of Henderson responded

This feedback is hard to receive as we want guests to be confident in our services. I sincerely apologize for leaving the wrong impression during your visit and I'd like to step in here to see if I can remedy your concerns. Without your full name, I won't be able to get in touch. Please consider giving me a call. Thank you, Craig Kelly - Service Director - 702-228-7736

October 22, 2020

It is a brand new car with a major problem which took two visits to your shop for you to determine what is the problem and the part will come more than a week from Today, so I have to take it again and hope More

by MMOHARPONCE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2020 -

Lexus of Henderson responded

It is never our intention to cause an inconvenience and I am so sorry to hear about the issue you've experienced. I would like to step in here to make sure your concerns are all taken care of. Please consider giving me a call. Thank you, Craig Kelly - Service Director - 702-228-7736

October 22, 2020

Service was excellent except that they forgot to do the maintenance needed ( they did the 3 recall items needing to be done ), so I just had to make an extra trip home & back to get the Lexus after the mai More

by cjkeith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2020 -

Lexus of Henderson responded

Thank you for taking the time to leave us this review and feedback. We do strive for thorough and knowledgeable service here, and I'm a bit disappointed that we didn't live up to our top-notch standards. I would be more than willing to speak with you directly to ensure all your concerns are addressed. Would you consider giving me a call? Thank you, Craig Kelly - Service Director - 702-228-7736

October 22, 2020

I know that my 2004 Lexus GX 470 is in great hands because David Torrella is my service manager. He is professional & is always on top of things. More

by RONEEZEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 22, 2020 -

Lexus of Henderson responded

Thank you for your confidence in Lexus of Henderson. We're committed to offering excellent service and it is great to hear that David always takes care of your Lexus GX 470. It's a pleasure to have you as a customer and we look forward to your next visit!

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