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Lexus of Henderson - Service Center

Henderson , NV

4.8
5,056 Reviews

5,056 Reviews of Lexus of Henderson - Service Center

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November 12, 2020

My service went smoothly because of Jay Dalit. He arranged pick up and delivery easily and job was done more than perfect .I will certainly recommend Lexus of Henderdon 100% all the time. More

by BENJO113
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2020 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Lexus of Henderson, and we will certainly let Jay know that you appreciate his help. We look forward to your next visit!

November 12, 2020

Joyce M did a great job dealing with my vehicle. He had a tech show me some features on my RX 350. Very professional in what he does. Made me feel good about service there. More

by ROBERTSON104
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joyce Messer
Nov 13, 2020 -

Lexus of Henderson responded

Reviews like this one always make us smile! We're so glad that Joyce and the rest of our service team delivered an exceptionally attentive experience. Thank you for trusting Lexus of Henderson with your Lexus RX 350 and your business!

November 12, 2020

Brought my car in for service yesterday. Stephen was very helpful and the work was done in a timely manner. Stephen called me after dropoff and again when the work was done. He was quick to help me when I ar More

by EVARGASON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen
Nov 12, 2020 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! Stephen is an excellent member of our team at Lexus of Henderson, and we will certainly let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

November 12, 2020

Had a broken part on my car. Everyone was very helpful except Jay Dalit. Jay give me a phone number on a Post-it note and sent me on my way. I went to Steven Deeann who was extremely helpful. Jay Dalit.i More

by Ronda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Dalit is worthless
Nov 16, 2020 -

Lexus of Henderson responded

Hi Ronda - I'm very sorry that you didn't receive five-star service from all of our team members. I'm glad that Steven could assist you, and I do appreciate you sharing this feedback so that I can address it with the right people. Thank you for your business, Craig Kelly - Service Director - 702-228-7736

November 12, 2020

Gives excellent service. I was given a nice loaner which i experience to drive a new car again. I was updated what was happening to my car and i thank you for that. More

by kabiling.susan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Heishman & E. Gutierrez
Nov 12, 2020 -

Lexus of Henderson responded

Hi Susan - Thank you for posting about your recent service visit to Lexus of Henderson! We are delighted to hear that you received communicative service from our team. Hope to see you next time!

November 12, 2020

Always professional from everyone. They see the problem and find the solution. In this case, a nail in my front right tire Patched immediately and next week will replace with a new tire! More

by RDFNBA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2020 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you with your tire here at Lexus of Henderson, and if you ever need anything else, don't hesitate to come back and see us again!

November 12, 2020

Service was great, but no fluids were checked as a courtesy, drove off and had no wiper fluid at all and it would have been nice to pay to have it filled and save me a trip to the auto parts store. More

by LEOARCINIEGA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2020 -

Lexus of Henderson responded

Thank you for taking the time to leave us this feedback. We do strive to be as thorough and accommodating as we can be, and I will certainly share this with my team and work to improve our process going forward. If there is anything more I can do to assist you, please don't hesitate to give me a call. Thank you, Craig Kelly - Service Director - 702-228-7736

November 12, 2020

Lexus of Henderson always takes care of me and takes care of all of my concerns during service in my car. Tyler does an excellent job. More

by JLZELKOWITZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Heishman
Nov 13, 2020 -

Lexus of Henderson responded

We are so glad that you can turn to Tyler and our Lexus of Henderson team for all of your auto service needs and know that you will be well taken care of. Thank you so much for writing us a great review!

November 12, 2020

Good visit overall, but a bit different. Checked car in at appointment time and went in the waiting area. Sat in waiting area for about an hour and went to find service advisor. Found advisor d he told me More

by SEDONAGUCCI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2020 -

Lexus of Henderson responded

Thank you for taking the time out of your day to write us a review. I apologize that we weren't more communicative here and I appreciate you bringing this to my attention. We are grateful to have you as a customer and look forward to serving you next time! Craig Kelly - Service Director - 702-228-7736

November 12, 2020

We are always given excellent service by anyone at this dealership! For the last year or more Tyler had been our service rep and we are very pleased. More

by LESLIEKRAUSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler
Nov 13, 2020 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! We are grateful that we get the opportunity to work with you here at Lexus of Henderson, and we will certainly let Tyler know that you appreciate his help. We look forward to your next visit!

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