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Lexus of Henderson - Service Center

Henderson , NV

4.7
4,992 Reviews

4,992 Reviews of Lexus of Henderson - Service Center

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September 18, 2020

Stephen was very courteous and professional and I feel he did an excellent job with me. I told him that I was having surgery the next day and was concerned about how to pick up my suv and he said that you wo More

by DSOHIRA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Diem
Sep 18, 2020 -

Lexus of Henderson responded

Thank you for sharing and for shouting out Stephen! It is great to hear that he went above and beyond to make your service experience go smoothly. We appreciate your business and hope to see you again at Lexus of Henderson!

September 18, 2020

FRIENDLY STAFF. CONVENIENT LOCATION. THIS WAS MY SECOND TIME TO VISIT THE SERVICE DEPARTMENT AT THE DEALERSHIP. HAVE 2 SAFETY RECALLS STILL OUTSTANDING DUE TO UNAVAILABILITY OF PARTS! HOPE THE DEALERSHIP A More

by SYED
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2020 -

Lexus of Henderson responded

Thank you for continuing to support Lexus of Henderson. We look forward to working with you soon to take care of your vehicle's recalls!

September 17, 2020

From the minute I scheduled my service appointment to completion, I received excellent service. Drop off of car was quick and simple. Dave Torella kept me updated daily of work being performed on my car More

by CATHERINE6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torella
Sep 17, 2020 -

Lexus of Henderson responded

Catherine - thank you for trusting Lexus of Henderson to get the job done. We are dedicated to meeting the needs of customers so it was fantastic to hear that David was so accommodating! Our team is proud to have earned your support and we look forward to working with you in the future.

September 17, 2020

Awesome team, very professional, super helpful can always call and get an answer immediately. Clean & quiet facility can work from there if needed. Love it More

by A&Y Leon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabian Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
Sep 18, 2020 -

Lexus of Henderson responded

Thank you so much for sharing such great feedback about our service and facilities! We love having you as a Lexus of Henderson customer and look forward to our continued relationship.

September 16, 2020

Great customer service, Jay Dalit knows history of my car inside and out. Always professional but personable as well. All employees represent high level of customer service. More

by Real Jazz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Dalit
Sep 16, 2020 -

Lexus of Henderson responded

Thank you for the review! We couldn't be happier to hear that Jay takes good care of you here at Lexus of Henderson, and we will certainly let him know that you appreciate his help. We look forward to your next visit!

September 16, 2020

Staff on this location are really greatThe service manager will update you on your vehicle if there any changes.I thank you for the services and making feel at ease every time I take my vehicle. More

by MGANAC_LV03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
Sep 17, 2020 -

Lexus of Henderson responded

Thank you for the kind review! It is wonderful to hear that the team delivered such transparent and efficient service. We appreciate your trust in Lexus of Henderson and hope to work with you again down the road!

September 16, 2020

Great service and communication. Jay was professional and always kept me informed either by call or text. Car was clean and now working like new. More

by BECKYBROWNLV8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay
Sep 17, 2020 -

Lexus of Henderson responded

Becky, thank you for sharing your feedback for Lexus of Henderson! It is wonderful to hear that Jay was such a pleasure to work with during your visit as customer satisfaction is our goal. We are proud to have your business and we look forward to working with you next time!

September 15, 2020

Mr. Tyler Heishman and his technical team performed an excellent service on my RX450H. The team completed final repairs to my concerns with the outmost satisfaction. Mr. Heishman has always ensued to assi More

by DAROSE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2020 -

Lexus of Henderson responded

Thank you for the review! We are so glad you enjoyed working with Tyler here at Lexus of Henderson, and it was our pleasure to service your Lexus RX 450H. If you ever need anything else, don't hesitate to come back and see us again!

September 15, 2020

This Lexus of Henderson team is friendly, attentive, and accommodating. They communicate effectively what needs to be done, complete the work efficiently, and provide timely follow up. More

by Damencele
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Dalit - Service Department
Sep 15, 2020 -

Lexus of Henderson responded

Thank you for the review! We are so glad our team provided the friendly, attentive, and accommodating service we pride ourselves on at Lexus of Henderson, and we will certainly pass along your kind words. We look forward to your next visit!

September 15, 2020

Excellent Service by far! Thank you Lexus of Henderson NV. Excellent Service received from my Service Advisor Mr. David Torrella! THANK YOU. Maurice E Footrail More

by Moesuccess28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Mirrer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Advisor: Mr. David Torrella
Sep 15, 2020 -

Lexus of Henderson responded

It's our pleasure to assist you, Maurice! Thank you for choosing Lexus of Henderson for your auto service needs. We look forward to your next visit with us.

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