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Lexus of Henderson - Service Center

Henderson , NV

4.8
5,052 Reviews

5,052 Reviews of Lexus of Henderson - Service Center

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October 01, 2020

Great service department; easy to.schedule service with a simple call; professional and personable service manager, Jay. Always treats us well. Thank you for your continued friendly service. More

by GEE_BARSTOW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Dalit
Oct 01, 2020 -

Lexus of Henderson responded

We're so grateful to have you in the Lexus of Henderson family, Gee! It makes our day to hear that Jay always takes such good care of you and your vehicle. Thank you for trusting us with all your repair and maintenance needs!

October 01, 2020

Tested nail tires & waited for 2-3 hour fixed.. next day psi tires went too low & went back forth & fixed .. thank you Michael Myung moss More

by SILVERMOSS70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Unknown name
Oct 01, 2020 -

Lexus of Henderson responded

Thank you for the review! We are so glad Craig took good care of you here at Lexus of Henderson, and we will certainly let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

October 01, 2020

The service I received is good. When I came to pick up my car I had a little trouble finding someone to let them know is was there but it was not a big issue. The big issue is over price. $316.00 for my 20,0 More

by scolen46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eldred Obodai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2020 -

Lexus of Henderson responded

I am sorry to hear that we have lost your business. We strive to deliver high-quality service at a fair price, and I apologize if this was not reflected in your experience. If you would like to discuss anything further, or if there is anything I can do to assist you, please do not hesitate to reach out. Thank you, Craig Kelly - Service Director - 702-228-7736

October 01, 2020

Good customer service. They gave me a rental car so that I would not be inconvenienced during the service of my car that was greatly appreciated. More

by SDPOTTER51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Dalilt
Oct 02, 2020 -

Lexus of Henderson responded

Thank you for trusting our Lexus of Henderson team to get the job done!

October 01, 2020

Quick, friendly and efficient service! Greeted by multiple team members. No hassle with making a same day appointment. Quick turn around time on vehicles service. More

by amberramsay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martrell Fantroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Torella
Oct 01, 2020 -

Lexus of Henderson responded

Thank you for trusting Lexus of Henderson to get the job done. I am glad to hear that our team was so accommodating and we look forward to taking care of you next time!

October 01, 2020

I’ve been a client of this dealership for a long while as it’s very convenient for me. David Torella is my go-to person and he’s always professional, knowledgeable and helpful. He always goes above and beyon More

by DECEMBER1863
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Torella, Alex
Oct 02, 2020 -

Lexus of Henderson responded

For you to say that David always goes "above and beyond" makes our day! We truly appreciate you choosing Lexus of Henderson for all of your auto service needs and are delighted that you're a satisfied customer. Thank you for your support. We look forward to our continued relationship!

September 30, 2020

The service visit was fast and efficient. Stephen met with me within 15 minutes of my arrival to talk about what I needed. The car was ready ahead of schedule which was great. More

by KSTRINGERT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
Sep 30, 2020 -

Lexus of Henderson responded

Thank you for the review! It was our pleasure to service your vehicle here at Lexus of Henderson, and we will certainly let Stephen know that you appreciate his help. We look forward to your next visit!

September 30, 2020

Jay was awesome to work with great customer service, explains everything being done to the car, and is fast didn’t waste your time. Good place More

by AMBELLO10
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jay
Sep 30, 2020 -

Lexus of Henderson responded

Thank you for trusting Lexus of Henderson to get the job done. It is great to hear that Jay impressed you during your visit!

September 30, 2020

The scheduling was responsive. Steve was great to work with and responsive to my needs and didn’t try to increase the amount of service needed. More

by RHUNT42942
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2020 -

Lexus of Henderson responded

It is fantastic to hear that Steve delivered such an outstanding service experience! Thank you for sharing and for choosing Lexus of Henderson. We hope to see you again down the road!

September 29, 2020

the service was great the only thing is I had to wait about an hour and a half but overall it was a good experience More

by Jaskarn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2020 -

Lexus of Henderson responded

Thank you so much for your feedback as well as your patience. We are lucky to have you as a Lexus of Henderson customer! Hope to see you down the road.

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