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Lexus of Henderson - Service Center

Henderson , NV

4.8
4,998 Reviews

4,998 Reviews of Lexus of Henderson - Service Center

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September 11, 2020

It was great from the start to end. They took good care of my car. I trust the company and very satisfied always. Thank you More

by RSE4251250
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2020 -

Lexus of Henderson responded

Thank you for the 5-star review! It was our pleasure to assist you here at Lexus of Henderson, and we look forward to your next visit!

September 11, 2020

Lexus of Henderson service department staff are awesome and always take care of me! David and Josh are the best!! I will always take my car to Lexus of Henderson. More

by Jackie B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David and Josh
Sep 14, 2020 -

Lexus of Henderson responded

Thank you, Jackie, for posting about your recent visit to Lexus of Henderson. We're thrilled to hear that David and Josh always impress you when you bring your car in for service! It is a privilege to have earned your loyalty.

September 11, 2020

Great service accommodating team members. Team members acknowledge arrival and keep you informed through the service process. Service completed on time and completed as expected. More

by GBC
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayce very professional and great follow through
Sep 14, 2020 -

Lexus of Henderson responded

Thank you for your confidence in our service team! Safe travels and we hope to earn your business again at Lexus of Henderson!

September 11, 2020

I was thoroughly pleased with David's service support. He got me though quickly, even without prior notice. I'll be coming back, and regularly. More

by johnsojm47
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2020 -

Lexus of Henderson responded

Thank you for the kind review and for shouting out David! We appreciate your business and are looking forward to seeing you back at Lexus of Henderson next time!

September 10, 2020

I am happy with the service I receive from this dealership. During this pandemic. I am grateful for my service agent, Tyler Heishman, for keeping me informed on the maintenance of my car. More

by TOMIKOBENGTSON
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2020 -

Lexus of Henderson responded

We couldn't have asked for a better review! It's great to hear that Tyler and the rest of the team here at Lexus of Henderson made your service visit so safe and transparent. Thank you for trusting us with your repair and maintenance needs!

September 10, 2020

Always efficient and helpful. I like to use the dealership where car was purchased for service. This visit was also to complete some recall work. More

by CAROLRICAH2
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tito
Sep 10, 2020 -

Lexus of Henderson responded

Thank you, Carol, for taking a moment to share your feedback. All of us at Lexus of Henderson are grateful for your confidence in us! We look forward to seeing you during your next visit.

September 10, 2020

From the moment you drive up, the vip service starts. Thanks to everyone for being on deck! I'll recommend my friends to your dealership. More

by Wapingloco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eldred Obodai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David and joshua
Sep 10, 2020 -

Lexus of Henderson responded

We are thrilled to hear that your experience at Lexus of Henderson was so efficient and worthwhile! Thank you for taking the time to share and for your recommendation. We hope to see you back in the future!

September 10, 2020

A++++++ Service David has been our Service Tech for A++++++ Service David has been our Service Tech for quite some time. The service that he provides along with the mechanics is top notch service More

by BOFFELLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torrella (610) Service Dept
Sep 11, 2020 -

Lexus of Henderson responded

Thank you for the kind review! It is our privilege to have earned your business and it is wonderful to hear that David delivered such excellent service. Safe travels and we hope to see you again at Lexus of Henderson!

September 09, 2020

Terrible... technicians can’t manage to put plastic covers on my car seats and armrest areas. This time the car was super filthy. It is not something that I would expect from Lexus service.. More

by RANDY48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2020 -

Lexus of Henderson responded

Randy - We strive for exceptional service here, and I'm disappointed that you were not satisfied with your last service visit. I would be more than willing to speak with you directly about what happened and see what we can do to make this right. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Craig Kelly - Service Director - 702-228-7736

September 09, 2020

Jay is always amazing each and every time I come in for service. Initially , I was hesitant in going to a dealer for service because of higher cost . However , the better service is well worth it. More

by Ddahliavaldeon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JAY
Sep 09, 2020 -

Lexus of Henderson responded

We're so proud to have earn your repeat business, Dahlia! It's wonderful to hear that Jay delivers exceptional work every time you bring your car in. Thank you for trusting Lexus of Henderson with your repair and maintenance needs!

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