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Lexus of Henderson - Service Center

Henderson , NV

4.8
5,017 Reviews

5,017 Reviews of Lexus of Henderson - Service Center

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September 09, 2020

Jay is always amazing each and every time I come in for service. Initially , I was hesitant in going to a dealer for service because of higher cost . However , the better service is well worth it. More

by Ddahliavaldeon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JAY
Sep 09, 2020 -

Lexus of Henderson responded

We're so proud to have earn your repeat business, Dahlia! It's wonderful to hear that Jay delivers exceptional work every time you bring your car in. Thank you for trusting Lexus of Henderson with your repair and maintenance needs!

September 06, 2020

Just the best service I have received anywhereTito is terrific Craig is the best service manager I’ve ever worked with my wife and home drunk with a lot of dealers I really want a Cadillac but the reason More

by gorney2
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tito
Sep 08, 2020 -

Lexus of Henderson responded

Thank you for trusting our Lexus of Henderson team. I am pleased to hear that Tito and Craig impressed you during your recent visit. We look forward to taking care of you next time!

September 06, 2020

This visit was the 1st time I had a bad (since purchased in 2016) experience with getting my car serviced. Had to deal with a whole lotta unnecessary stuff More

by VEGASDIVA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2020 -

Lexus of Henderson responded

I'm so sorry to hear that your recent visit wasn't up to our five-star standards. We use customer feedback to improve our processes, and I'm wondering if you would be willing to share further details here. I would be grateful for the chance to speak with you and am available to take your call. Thank you, Craig Kelly - Service Director - 702-228-7736

September 06, 2020

Appointment easy to make and times readily available. Great detail in addition to 40k service. Jaycee, my consultant was very professional and efficient. Left feeling I received excellent value. More

by JDHJEH12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce
Sep 08, 2020 -

Lexus of Henderson responded

Thank you for reviewing Lexus of Henderson! I am glad to hear that Jaycee was so accommodating during your recent visit. We look forward to taking care of you next time you bring your vehicle in for service!

September 05, 2020

Stephen was a very nice gentleman well organized and very polite. He let me know all the information that he was going to do on my car and about my loaner and when the car should be done. More

by evbell1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
Sep 08, 2020 -

Lexus of Henderson responded

Thank you for the review! Stephen is an excellent member of our team at Lexus of Henderson, and we will certainly let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

September 05, 2020

Stephen is a consummate customer service professional and does an excellent job interacting with clients in a exemplary fashion. Overall, I’d highly recommend his insight and problem solving skills. More

by ericzeller8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Mizuno golf aficionado
Sep 06, 2020 -

Lexus of Henderson responded

Eric, thank you for the review! Stephen is an excellent member of our team at Lexus of Henderson, and we will certainly let him know that you appreciate his help. We hope to see you again sometime!

September 05, 2020

Love you guys. Always know I'm in good hands. Special thanks to Jay for giving me great service. I can leave on a long trip and know I'm safe. Thanks More

by JANFARIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Dalit
Sep 08, 2020 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! We are grateful for your business here at Lexus of Henderson, and we will certainly let Jay know that you appreciate his help. Safe travels!

September 05, 2020

Top Notch group of professionals. The Service Department always goes beyond our expectations answering questions and always helpful. Lexus of Henderson is First Class! A+ More

by TERRY.JACKSON.ESQ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2020 -

Lexus of Henderson responded

Terry, thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Lexus of Henderson, and we look forward to your next visit!

September 05, 2020

Trust and feeling comfortable driving without worry is number 1 for me, hopping that I’ll have a good relationship with LEXUS and Jay the Service Mgr. More

by abrazaldoben
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Mgr Mr Jay: Excellent!
Sep 08, 2020 -

Lexus of Henderson responded

Thank you for taking the time to leave us a 5-star review. We are grateful for your business here at Lexus of Henderson, and if there is anything more we can do to assist you, please don't hesitate to give us a call or come back and see us again.

September 05, 2020

Always great customer service, it was busy and the wait was a little longer than normal With Covid I think everyone did a great job. More

by KSAVAGE2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2020 -

Lexus of Henderson responded

Thank you so much for your positive review of Lexus of Henderson! We love to hear that you are satisfied with our quality of service generally, and it is also helpful to hear the COVID-19 safety measures we have been taking are helpful and effective. We appreciate your endorsement and hope to work with you again soon!

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