Lexus of Henderson - Service Center

Stephen is a consummate customer service professional and does an excellent job interacting with clients in a exemplary fashion. Overall, I’d highly recommend his insight and problem solving skills. does an excellent job interacting with clients in a exemplary fashion. Overall, I’d highly recommend his insight and problem solving skills. More

David was very friendly and professional. Kept me updated at all times. He made sure I get the right loaner that I had asked for. updated at all times. He made sure I get the right loaner that I had asked for. More

Lexus of Herderson is fantastic. Jay Dalit is also awesome, he knows my needs and knows how to take care of his client. Very knowledgeable service manager. awesome, he knows my needs and knows how to take care of his client. Very knowledgeable service manager. More

Jayce was very helpful. He was able to get the repair under a recently expired factory warranty. He communicated well throughout the process and didn’t try to oversell under a recently expired factory warranty. He communicated well throughout the process and didn’t try to oversell More

The Service for the Car at Lexuxs of Henderson is just adequate. The Customer Service is also just Adequate. This location needs to study and take lessons in Customer Service from Sewell Lexus in Fort Wo adequate. The Customer Service is also just Adequate. This location needs to study and take lessons in Customer Service from Sewell Lexus in Fort Worth Texas and Park Place Lexus near Dallas Texas. When I buy a Lexus I think I also buy GREAT Customer Service that includes being treated with Luxery Customer Service. LEXUS of Henderson doesnt even measure up to the Toyota across the street. The next car I buy in Henderson will be a Toyota. I dont need to be ignored or treated like I'm in a local Pep Boys for my Lexus Service. Additionally, please let the guy walking around in the suit, who i believe was the service manager in charge that day, that wearing a mask correctly does not mean hanging it from 1 ear. And I didnt even get a car wash/rinse. In fact any time I've asked for a car wash, that has not been available that day. More

They’re always courteous, friendly and professional. Go through everything prior to service and ask if I have any other concerns. They call me when it’s complete and go over the bill. Car ready n clean u through everything prior to service and ask if I have any other concerns. They call me when it’s complete and go over the bill. Car ready n clean upon arrival. I have nothing but compliments for them. More

Everything was great as usual. The appointment took a little longer than expected but it was no problem. Jay was very accommodating and treated us fairly as usual. little longer than expected but it was no problem. Jay was very accommodating and treated us fairly as usual. More

Great service! Everyone is very professional and attentive to the details. Tyler texted me about updates and kept me aware of timelines. They provide a great overall experience. attentive to the details. Tyler texted me about updates and kept me aware of timelines. They provide a great overall experience. More

Brought my car in for its next scheduled service. I assumed the dealership would know which service I was due for. In any case they ended up doing the 25,000 miles service when in fact I needed the 20, assumed the dealership would know which service I was due for. In any case they ended up doing the 25,000 miles service when in fact I needed the 20,000 mile service. Ny dashboard alerts clearly show that I need an oil change. Again I assumed the dealership would see that and perform my oil change. After keeping my car for a day and half when I picked my car up i didn’t see anything about the oil change on my receipt. I asked my service rep and he said no we did not do it. Again my dash alerts clearly say I need an oil change. My service guy did apologize and refunded me my $55.00 charge for the 25000 service. I also asked them to look at the balance of my tires as my car shakes. I assumed they would balance my tires for free since I’m under warranty but that was not the case. They wanted to charge me $150.00 to balance my tires which I passed on. This makes me question if I will be leasing another car with Lexus in the future. All in all they kept my car for almost two days and the only thing they did was check my fluids and my floor mats. Complete waste of my time. I ended up having to take my car to Tire Works to purchase an oil change. Luckily Tire Works completed the balancing of my tires for free. More

Henderson Service team is focused on great service. And, the do an outstanding job. I’ve worked with David Torrella for several years, always getting the best service who does an outstanding job represent the do an outstanding job. I’ve worked with David Torrella for several years, always getting the best service who does an outstanding job representing the Lexus brand. More