Lexus of Henderson - Service Center

Great service! Everyone is very professional and attentive to the details. Tyler texted me about updates and kept me aware of timelines. They provide a great overall experience. attentive to the details. Tyler texted me about updates and kept me aware of timelines. They provide a great overall experience. More

Brought my car in for its next scheduled service. I assumed the dealership would know which service I was due for. In any case they ended up doing the 25,000 miles service when in fact I needed the 20, assumed the dealership would know which service I was due for. In any case they ended up doing the 25,000 miles service when in fact I needed the 20,000 mile service. Ny dashboard alerts clearly show that I need an oil change. Again I assumed the dealership would see that and perform my oil change. After keeping my car for a day and half when I picked my car up i didn’t see anything about the oil change on my receipt. I asked my service rep and he said no we did not do it. Again my dash alerts clearly say I need an oil change. My service guy did apologize and refunded me my $55.00 charge for the 25000 service. I also asked them to look at the balance of my tires as my car shakes. I assumed they would balance my tires for free since I’m under warranty but that was not the case. They wanted to charge me $150.00 to balance my tires which I passed on. This makes me question if I will be leasing another car with Lexus in the future. All in all they kept my car for almost two days and the only thing they did was check my fluids and my floor mats. Complete waste of my time. I ended up having to take my car to Tire Works to purchase an oil change. Luckily Tire Works completed the balancing of my tires for free. More

Henderson Service team is focused on great service. And, the do an outstanding job. I’ve worked with David Torrella for several years, always getting the best service who does an outstanding job represent the do an outstanding job. I’ve worked with David Torrella for several years, always getting the best service who does an outstanding job representing the Lexus brand. More

Service was excellent. After many years of dealing with Mercedes dealers, I am new to Lexus and very pleasantly surprised at the level of care I experience at Lexus of Henderson. Jay (service advisor) has Mercedes dealers, I am new to Lexus and very pleasantly surprised at the level of care I experience at Lexus of Henderson. Jay (service advisor) has been great with each visit! More

Always quality service at Lexus in Henderson! Jay in service department is the best, I’m always taken care of and it’s very much appreciated! Staff here is very friendly! service department is the best, I’m always taken care of and it’s very much appreciated! Staff here is very friendly! More

Service was completed to my satisfaction. David Torella was the ultimate professional and very accommodating and caring about his customers. He is the main reason I keep coming back. was the ultimate professional and very accommodating and caring about his customers. He is the main reason I keep coming back. More

Jayce is friendly and professional. Dealership is clean Jayce is friendly and professional. Dealership is clean and organize. Shuttle service is very helpful. Service department always doing a good job Jayce is friendly and professional. Dealership is clean and organize. Shuttle service is very helpful. Service department always doing a good job to satisfy my needs. More

I truly appreciate the service team at the Henderson location. David Tortella & the service team are "always" very polite, courteous, & professional. They will probably influence me to purchase another location. David Tortella & the service team are "always" very polite, courteous, & professional. They will probably influence me to purchase another Lexus, because of their outstanding service. Couldn't be happier!!! Thanks More

The initial process was easy and my sales rep was awesome. I feel that once I left wkth my car nobody cared nor did they practice good customer service. A detail job was promised over the weekend a awesome. I feel that once I left wkth my car nobody cared nor did they practice good customer service. A detail job was promised over the weekend and it was so disorganized. I was at the dealers ship for 4 hours and no one knew what was going on. Additionally there was a scratch on one of the side mirrors and the general manager was quite rude when we unguided about it. Ultimately they dress to fix it but that process was also disorganized and met with poor customer service. The only good thing about the dealership for me was the awesome Sales person. More

The service we received from Lexus Henderson was more than excellent. Our service manager was Jason D. He went above and beyond to get us on the road again. We had been traveling for over a month and than excellent. Our service manager was Jason D. He went above and beyond to get us on the road again. We had been traveling for over a month and from out of state so anxious to get home. More