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Lexus of Henderson - Service Center

Henderson , NV

4.8
5,024 Reviews

5,025 Reviews of Lexus of Henderson - Service Center

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August 25, 2020

So far so good. The car was serviced fast it took about 3 hours and I picked up the car and the car was clean. More

by Almorab0219
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2020 -

Lexus of Henderson responded

This is exactly what we love to see! Thank you so much for being a great Lexus of Henderson customer and supporting us with a wonderful review.

August 25, 2020

David Torrella is so professional and dedicated to the customer’s concerns. Got great experience during my recent service. Easy to deal with the service department. Thank you More

by VIT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torrella
Aug 26, 2020 -

Lexus of Henderson responded

Thank you for the 5-star review! We are so glad you enjoyed working with David here at Lexus of Henderson, and we will certainly let him know that you appreciate his help. We look forward to your next visit!

August 25, 2020

For the first time in several visits I did not feel pressured to spend more on my maintenance. I appreciate this and look forward to returning. More

by PJONCICH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2020 -

Lexus of Henderson responded

Thank you for allowing us another chance to earn your business. We appreciate this feedback and will keep it in mind moving forward. Hope to see you next time at Lexus of Henderson!

August 25, 2020

The best care in the world high kudos to Mike the shop foreman that really went the extra mile to get this done. Thanks guys! More

by FFB247
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike - the shop foreman
Aug 25, 2020 -

Lexus of Henderson responded

This review made us smile! Thank you for sharing and for shouting out Mike. We appreciate your business and hope to see you back at Lexus of Henderson next time!

August 24, 2020

Appreciate them replacing the missing second master key on my new 2017 purchase. Once I was checked in at Service, it took 20 minutes to program the key and have me on my way. More

by CNN9192003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sirui
Aug 25, 2020 -

Lexus of Henderson responded

Thank you for the review! It was our pleasure to assist you with your key here at Lexus of Henderson. If you ever need anything else, don't hesitate to give us a call or come back and see us again!

August 24, 2020

I always get excellent service from Tyler Heishman, Stephen Diem and the staff at Lexus of Henderson. They are friendly and professional whenever I take my car in for service. More

by djfilitom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Heishman, Stephen Diem
Aug 24, 2020 -

Lexus of Henderson responded

We appreciate the kind words regarding our team! We are proud to have earned your business and so happy to hear how confident you are in our services. Safe travels and we hope to see you back at Lexus of Henderson!

August 23, 2020

Service is great and on time.Car wash service is very Service is great and on time. Car wash service is very good. Too bad no coffee and donuts But this is not dealer’s fault. More

by VWANG1003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2020 -

Lexus of Henderson responded

Thank you for taking the time to share this feedback about your recent service visit to Lexus of Henderson! We are lucky to have you as a customer and look forward to serving you next time.

August 23, 2020

Our service with Lexus of Henderson was amazing! We had 2 in depth recalls and needed them all done in one day and they succeeded! More

by Nbeard89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2020 -

Lexus of Henderson responded

Thank you for coming to Lexus of Henderson for your recall repairs! We are happy to hear that you were able to get back on the road in a timely manner. Enjoy your week!

August 23, 2020

Great place to bring your car. The gentleman that assisted me name was Jay. Very professional, courteous, kept me posted daily on my car good job Jay More

by transportationnearme
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay
Aug 24, 2020 -

Lexus of Henderson responded

Thank you for taking the time to shout out Jay! We appreciate your business and hope to see you back at Lexus of Henderson next time. Safe travels!

August 23, 2020

Our car battery died. It was within warranty, and Service Manager Jayse took care of it quickly and with no charge. Despite the ongoing CoVid pandemic, the Lexus service department is still top-notch. More

by GFREDERIKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayse
Aug 24, 2020 -

Lexus of Henderson responded

Customer satisfaction is our highest priority, so we're thrilled to hear that you were so happy with your service visit! It's wonderful that Jayse was able to help repair your battery in a pinch. Thank you for trusting Lexus of Henderson with your business!

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