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Lexus of Henderson - Service Center

Henderson , NV

4.7
5,081 Reviews
Call Service Center (702) 228-7736

5,081 Reviews of Lexus of Henderson - Service Center

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August 21, 2020

Stephen’s Team if Service workers were The most professional group of men I’ve ever worked with; from Start to Finish..! Most helpful and efficient for sure; leaving my car beautifully cleaned and More

by Glenn Ross
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
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Aug 21, 2020 -

Lexus of Henderson responded

Hi Glenn - Thank you for taking the time to share! It is wonderful to hear such kind words about our team. It is a privilege to have earned your business over the years and we hope to continue to do so. Safe travels from everyone at Lexus of Henderson!

August 21, 2020

Tyler and his team always deliver exceptional service. They stay on top of each file and communicate appropriately. All while Communicating in a timely and friendly fashion More

by JSHELIN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2020 -

Lexus of Henderson responded

It's wonderful to hear that Tyler and the rest of the team here at Lexus of Henderson always take such good care of you and your vehicle! It's our pleasure to deliver attentive, transparent service every time. We're so grateful to have you as a loyal customer!

August 20, 2020

I showed up with no appointment, I’m out of town and they got me right in and had my turn very quickly. Next time I come to town I’m having them do all my service. Thanks Jayce More

by DC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce
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Aug 21, 2020 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Lexus of Henderson, and we are so glad we got the opportunity to work with you while you were in town. Safe travels!

August 20, 2020

The customer service is the worst. From appointments to technicians. I’ve been in 3 times with the same problems- and they tell me- it’s how the car is. It’s just like that..? 🤷🏻‍♀️ More

by AMIRUP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eldred Obodai
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 08, 2020 -

Lexus of Henderson responded

This doesn't sound like the high standard of care I hold my team to, and I'm sorry your experiences have been so frustrating. I assure you that we would never intend to disregard a problem with a customer's vehicle, and I'm sorry you haven't been able to get your issue resolved. I'd like to step in here and learn a bit more about what I can do to help - will you please give me a call when you have a moment? Thank you, Craig Kelly - Service Director - 702-228-7736

August 20, 2020

Always clean, friendly, on time and goes above and beyond. Lexus of Henderson makes me feel like a VIP customer! I I have never disappointed with their services before and will keep on recommending to More

by Haruko-Grace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen
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Aug 20, 2020 -

Lexus of Henderson responded

Thank you for the review! We are grateful for your business here at Lexus of Henderson, and it is always a pleasure to work with you. It means a lot to hear you say that you will recommend us to others, and we look forward to your next visit!

August 20, 2020

My battery was dying and I had a full day of appointments. Stephen, service manager, took care of my problem quickly and professionally. That is why we own 2 Lexus cars. Best customer service! More

by LAURIEROGERSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen D., service manager
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Aug 20, 2020 -

Lexus of Henderson responded

Laurie, thank you for trusting us to get the job done. We strive to keep customers on the road and we're glad to hear that Stephen took care of your needs. It is a pleasure to have your business at Lexus of Henderson!

August 18, 2020

Made a service appointment, dropped call off went to go get it they did not have time to do the computer upgrade so nothing was performed on my vehicle .. ugggh that is why you make an spot: More

by FOWERSHOME
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Don’t remember the gals name- Stacey ? She was nice.
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Sep 08, 2020 -

Lexus of Henderson responded

I'm sorry to hear that you are frustrated, and it sounds like there may have been a miscommunication here. We strive for efficient and accommodating service here, and I'd like to ensure that we get your upgrade done for you. Unfortunately, I am unable to find your contact information without a full name - would you consider giving me a call? Thank you, Craig Kelly - Service Director - 702-228-7736

August 18, 2020

Service was excellent. In and out with a wash in 1 hour and 20 min for oil change and filters check. Service writer was super friendly. More

by EdKoKo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2020 -

Lexus of Henderson responded

Thank you for the review! It was our pleasure to service your vehicle here at Lexus of Henderson, and we are happy to hear that we provided the friendly and efficient service we strive for here. We look forward to your next visit!

August 18, 2020

Excellent service. Thanks to Craig Kelly and James Peter’s. Service has always been the main reason for me to own a Lexus. I have enjoyed 12 Lexus in the last 20 years. More

by GROTZIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 18, 2020 -

Lexus of Henderson responded

Thank you for your loyalty to Lexus of Henderson. We're proud to have had your business for so many years and will be sure to share this wonderful feedback with our team members, Craig and James! All of us are looking forward to working with you next time.

August 18, 2020

Checking in was quick, my insurance card and drivers license copied for my loaner before meeting with Tyler who went over everything on my 30,000 mile service. When I picked my car it was washed and re More

by hjblv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Heishman
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Aug 18, 2020 -

Lexus of Henderson responded

Thank you for trusting our Lexus of Henderson team. We're dedicated to providing all customers with a seamless and enjoyable experience and it is great to hear that Tyler made sure your 30,000-mile service visit went smoothly. See you next time!

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