Lexus of Henderson - Service Center

First visit for service. This was my first visit to Lexus of Henderson. My husband passed away last week and always handled needed service. My visit was a pleasant experience. This was my first visit to Lexus of Henderson. My husband passed away last week and always handled needed service. My visit was a pleasant experience. David Torrella was so helpful and treated me with kindness and courtesy. I love Lexus of Henderson. More

Car repair Excellent customer service! From the road side assistance to towing and the car repair all were very good. Car was qiuickly repaired at no expense. Excellent customer service! From the road side assistance to towing and the car repair all were very good. Car was qiuickly repaired at no expense. More

Cannot get anyone at the dealership to answer a phone Called my service mgr to schedule an Appt. JayDalit had taken the day off, however, could not reach anyone at the dealership to let me know. The cal Called my service mgr to schedule an Appt. JayDalit had taken the day off, however, could not reach anyone at the dealership to let me know. The call center is absolutely no assistance, the connected me with no less than 3 different voice mails of personnel (service mgr, finance mgr, store mgr) no answer at all from anyone. I had to drive to the dealership, when I arrived I was met with a service dept employee who had to go search the dealership for a service mgr. the dealership was not busy, there were no cars in line at the service dept entrance, no customers waiting in the waiting area. Stephen Diem finally was able to schedule a drop off of my Lexus. He “could not” get me a loaner vehicle, but did promise to get us a rent a car. My wife left her job early to drop her car off that day before 5 pm. She arrived at 4:30 pm. I received a text from her at 4:55 pm asking me to call Stephen since he had not bothered to come out of his office to get the vehicle drop off done. She could see him sitting in his office with the door closed. I called his “direct” number, no answer and left a voice mail. I called the dealer number, which is actually a call center off site, and they connected me with his voice mail. I recalled the call center and asked them to connect me with an actual person at the dealership, the person at the call center was very apologetic but after putting me on hold for 15 minutes she came back on the line and stated she could only get voicemails......Stephen finally left his office and took our vehicle it was well after 5:00 pm. Then my wife had to go through the rent a car process which took another hour. The next day I got a call from Jay Dalit who apologized for what We were put through, he stated that we should have been given a loaner car. He was very concerned with the customer service when I explained what I have written here. I currently own a Ford truck, and have not had this issue when calling their service department to get info on my vehicle or to arrange service for my vehicle. I get a real person every time who is actually at the dealership. We are very disappointed with this dealership and the customer service we received. Lexus IS supposed to be a luxury vehicle which should mean that customer service is top notch too. Evidently this dealership didn’t get the memo about that. Just to note, to this date nobody except Jay Dalit from the dealership has returned my voicemails....that about sums up their attitudes regarding customer service. Very poor, not sure I would purchase another Lexus from this dealership or from any Lexus dealer. I have owned Infiniti, Cadillac, Acura and they were ALL better than this. You should not be putting your customers through this to get their car dropped off for service. And absolutely should not be putting a customer who drops of their Lexus into a Toyota Rav rental car. You should have loaners, take them away from your executives and let your customers use them. Thank you, I guess I will wait and see if someone contacts me from the dealership about this poor customer service issue. More

Service Experience David is always very professional, helpful and courteous. All my questions and concerns were answered. I would recommend this service center to any David is always very professional, helpful and courteous. All my questions and concerns were answered. I would recommend this service center to any Lexus owner. More

Great service I took my car for its scheduled maintenance. Everything went well. All of my questions were answered. Everyone was friendly and my car was delivered o I took my car for its scheduled maintenance. Everything went well. All of my questions were answered. Everyone was friendly and my car was delivered on time. I will continue to take my car to this location. More

Friendly Service Lexus made our service very quick and friendly. I love the text messages for updates. Having a loaner car made it so much easier to take our vehicle i Lexus made our service very quick and friendly. I love the text messages for updates. Having a loaner car made it so much easier to take our vehicle in for service. Thank you More

Excellent Service Good communication and reasonable wait time. Your car comes out fresh and clean, ready for the road. I worked in the car industry for 15 years and Lex Good communication and reasonable wait time. Your car comes out fresh and clean, ready for the road. I worked in the car industry for 15 years and Lexus is at the top of luxury dealers. More

Best in Town Kept me informed and met commitments / can’t beat it!! David always provides me with a loaner car and his estimates are always good. No surprises. Kept me informed and met commitments / can’t beat it!! David always provides me with a loaner car and his estimates are always good. No surprises. Great Service!! More

The service was efficient, friendly, and professional. The attention to my explanation of the issue was respectful, detailed and complete..., there by delivering a very complete and acceptable result. The The attention to my explanation of the issue was respectful, detailed and complete..., there by delivering a very complete and acceptable result. The people that I interfaced with were all very good and professional. More

Great service experience The Henderson location proved itself yet again to be a leader in the auto service industry. Everybody was very professional, knowledgeable and courteo The Henderson location proved itself yet again to be a leader in the auto service industry. Everybody was very professional, knowledgeable and courteous. Thank you!!! More