Lexus of Henderson - Service Center

Denise at Lexus of Henderson was absolutely incredible! She made the buying process easy and kept up good communication the whole way through. I would recommend thus dealership and specifically Denise! Tha She made the buying process easy and kept up good communication the whole way through. I would recommend thus dealership and specifically Denise! Thank you Lexus of Henderson! More

Knowledgeable about Lexus and very thorough. They are unfortunately quite expensive and charge more for simple services like an oil change than other service providers They are unfortunately quite expensive and charge more for simple services like an oil change than other service providers More

Positive experience on recent visits. Quality service provided by staff and technicians. Always a pleasure to bring my vehicle for service. Quality service provided by staff and technicians. Always a pleasure to bring my vehicle for service. More

Everyone at this dealership was very friendly. The dealership is always clean, and they have good snacks. The dealership is always clean, and they have good snacks. More

Promp. Efficient Nice waiting area. My car was washed. They kept me informed as to progress Efficient Nice waiting area. My car was washed. They kept me informed as to progress More

My sun visor was taken from my vehicle James is wonderful. Unfortunately My sun visor was taken from my vehicle as I have not seen it since that day I was receiving service wonderful. Unfortunately My sun visor was taken from my vehicle as I have not seen it since that day I was receiving service More

My service had a lot hiccups after a transmission oil change and a regular maintenance service on a Sat. I was told the car was done. I take the car off the lot and my enigine light comes on. I turned ba change and a regular maintenance service on a Sat. I was told the car was done. I take the car off the lot and my enigine light comes on. I turned back around, very concerned about my check engine light coming on, ( never happened before). I informed Steven (my service advisor) of what occurred. He said he would take care of it but he will be off on Monday. To make along story short, the feedback I got on my vehicle was very little to none on Monday. Until I spoke with Steven the following day. “He told me they found the problem. Sevice technician apparently “forgot to reset the system after he was done.” It was a very scary experience, but I still rated them a Five. Steven saw I was upset about all the mistakes that happened in this service. I was pleased or hope that I was told the truth about what happened. Steve was very professional, calm and took matters into his own hands. Despite the fact that I told him I didn’t want to escalate it and I was just not going to get my car serviced there anymore. Steven spoke with his higher up and we spoke together. I felt they took responsibility for what has occurred and assure me things will be taken care of. Hopefully things like this will not happen again. After our discussion, I will still keep this dealership for my service needs. More

This was our third lease through Kim. What a JOY! Can't wait to work with Kim for our next vehicle purchase!! What a JOY! Can't wait to work with Kim for our next vehicle purchase!! More

Lexus Of Henderson was courteous, prompt, skilled, and communicated very well when I took my vehicle in for service. My RX350 needed multiple repairs. The agent answered every question and responded quick communicated very well when I took my vehicle in for service. My RX350 needed multiple repairs. The agent answered every question and responded quickly. The car now runs much better than before the repairs. More

I was very happy with my service experience this time They picked up my vehicle for service. Brought it back in a timely manner and everything. It was good. They picked up my vehicle for service. Brought it back in a timely manner and everything. It was good. More