Lexus of Henderson - Service Center

The customer is greeted promptly upon arrival. Very professional and customer focused. The waiting areas are clean. Very professional and customer focused. The waiting areas are clean. More

I sat there for two hours before they came back to me and told me they hadn’t started it yet and it was gonna be another two hours before it was done. They said they checked all fluids when I got home. My told me they hadn’t started it yet and it was gonna be another two hours before it was done. They said they checked all fluids when I got home. My husband noticed that the windshield washer fluid was not filled so he filled it up and questioned whether anything was done in that regard. I felt that for $446. I had gotten very poor service on my car and I’m not sure everything was even checked that was checked on the report. They handed me when it was finished. I felt that they were very understaffed and had way too many cars to come in at their garage at one time. Needless to say, I don’t think I will be bringing my Lexus back there any longer More

The service department quickly diagnosed the issue . I am very satisfied with Henderson Lexus. Steve in service was very helpful . I am very satisfied with Henderson Lexus. Steve in service was very helpful . More

The staff is always accommodating and help. My service advisor goes well and beyond to meet all my Lexus needs. Every time I’m at Lexus I feel like family. My service advisor goes well and beyond to meet all my Lexus needs. Every time I’m at Lexus I feel like family. More

Steven was excellent with customer service when I had to have my car repaired. He kept me informed throughout the process. In addition, he already had a loaner car ready when they had to keep my car for the have my car repaired. He kept me informed throughout the process. In addition, he already had a loaner car ready when they had to keep my car for the repair. More

The service was fast and thorough. I enjoyed working with the service manager. They answered all my questions. I enjoyed working with the service manager. They answered all my questions. More

Very professional and friendly staff explaining every details of what was done in my car. details of what was done in my car. More

Good, friendly , I like the service and the guys very very very very very much very very very very much More

Great service. . washed my car. Car service was done on a timely manner. Tyler was knowledgeable and helpful. Friendly and great guy. . washed my car. Car service was done on a timely manner. Tyler was knowledgeable and helpful. Friendly and great guy. More

This is by far the most outdtanding experience at a Lexus dealership. I called on a weekend for an emergency repair (the undercarriage shield came undone) as we were heading back to LA. From Customer Service dealership. I called on a weekend for an emergency repair (the undercarriage shield came undone) as we were heading back to LA. From Customer Service to my Service Manager, Stephen Diem, everything was above and beyond my expectations. Stephen got my car fixed temporarily so we can get back on the road to LA at no cost. I was humbled by the experience Stephen provided throughout my emergency visit. Stephen truly exemplifies Lexus of Henderson's mission and values by passionately committing to develop lifelong relationships. You have clearly gained a loyal customer for life. Thank you, Lexus of Henderson! More