Lexus of Huntsville

I had really high hopes for my first luxury car/Lexus experience, but I have to say I am more than disappointed. I came by several times and was completely ignored and never offered assistance. Finally, experience, but I have to say I am more than disappointed. I came by several times and was completely ignored and never offered assistance. Finally, I brought my has and, feeling i may be taken seriously. But we still had to go inside to find help. We were met with a young man who seemed like he would rather be anywhere but helping us. He seemed much more concerned that it was close to closing time. He didn’t even offer to let us look add a vehicle that was not in the show room. I had to specifically ask. In sharing my experience with a close friend he recommended his salesman to me. The first time I met him, he was quite friendly and engaging. I do not make a purchase this big without very careful consideration. I was also on the fence about which model I wanted. So, I did need to drive the vehicle more than once. My subsequent visit was met with complete ambivalence - to the point it made me very uncomfortable and I didn’t even want to drive the second vehicle - choosing to leave instead. I have also had no follow up regarding my purchase. I wanted to support my hometown and buy locally, but at this point, I am looking elsewhere for my car purchase! More

Great dealership. Always excellent Customer service. Tammy Johnson, my service consultant, always goes the extra mile to ensure that I receive the best service. By Always excellent Customer service. Tammy Johnson, my service consultant, always goes the extra mile to ensure that I receive the best service. Byron More

Excellent service. Tammie was fantastic and always is every time I bring my car in for service. She has a great personality and is very efficient! She’s the best! Tammie was fantastic and always is every time I bring my car in for service. She has a great personality and is very efficient! She’s the best! More

Quick and efficient service. Would recommend this dealership to everyone, you won’t be disappointed Would recommend this dealership to everyone, you won’t be disappointed More

Service representative did an outstanding job and I appreciate and have highly recommended her to my friends appreciate and have highly recommended her to my friends More

Tammie and the service team at Lexus of Huntsville have been taking care of our cars for 15 years. Our experience with their service department after buying our first Lexus in 2009 is the reason we bought been taking care of our cars for 15 years. Our experience with their service department after buying our first Lexus in 2009 is the reason we bought a second Lexus in 2014. More

Lexus of Huntsville demonstrated to me in December 2020 it was an auto dealership that I would have no reservations in starting and continuing a relationship. Service of my 2021 Lexus ES350 F-Sport Black L it was an auto dealership that I would have no reservations in starting and continuing a relationship. Service of my 2021 Lexus ES350 F-Sport Black Line Edition has been consistently exceptional. Much thanks to my Service Advisor Tammie Johnson for being my trusted advocate since I have owned the car! More

Lexus of Huntsville has some sorry xxx managers , Dennis and Ray Ross are xxxxxxx. The Owner is all for herself and Ray Ross are xxxxxxx. The Owner is all for herself More

I have driven Lexus vehicles for almost 20 years and I have never received this type of service with any of the dealerships I have been to. I recently signed up for a Lexus Enform subscription and after I have never received this type of service with any of the dealerships I have been to. I recently signed up for a Lexus Enform subscription and after I signed up the service didn't work. I called the Lexus brand technical support where they walked me through several troubleshooting exercises and the issued could not be resolved over the phone. I was advised I had to go to a dealership so the agent warm transferred me to the Lexus of Huntsville dealership. I was then introduced to Regina (Service Administrator) where we were trying to set up an appointment to bring in the vehicle. She asked could I come in the next day at 7:15 AM and I replied yes. She asked could I leave the vehicle where again, I replied yes. I then asked about a loaner vehicle which is standard for the Lexus brand (as far as I know) when leaving your vehicle. Regina then went on a rant of them being a small dealership and that they don't loan vehicles without a diagnosis of the problem. The problem was already identified from the Lexus technical support agent so I was quite confused what the issue was. We went back and forth for a moment where I advised I would simply be contacting Lexus Corporate Office because they are serious about the brand and do not tolerate bad customer service. I did take my vehicle to Hennessey Lexus in Atlanta, where I was immediately given a loaner vehicle while they figured out what was going on with this service (no questions asked). I was not given a hard time and I pulled out with a loaner in less then 10 minutes. That is what I call CUSTOMER SERVICE. I saw where this dealership had an Elite Dealership reputation and I am wondering where that came from. If it where up to me, I would suggest that Lexus pull their name from this dealership as they do not own up to it's brand. More

Tammy has been great to work with. She is very professional and honest with me. I have no complaints of her she is the epitome of what service should look like. Thank you professional and honest with me. I have no complaints of her she is the epitome of what service should look like. Thank you More