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Lexus of Jacksonville
Jacksonville, FL
778 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 778 reviews
October 06, 2025
I noticed I was not treated the way other customers was given warm hospitality and even a single smile come out of him. I was the last to be answered even though I was there before some other people. . Mor given warm hospitality and even a single smile come out of him. I was the last to be answered even though I was there before some other people. . More than 3hrs for all change as was told by him. And my was not cleaned inside even though was a complimentary. More
by bolajif47
Employees Worked With
Can’t remember
October 04, 2025
Great atmosphere high positive energy throughput the dealership. Raymond was professional with beautiful smile the entire time keeping me informed with progress. dealership. Raymond was professional with beautiful smile the entire time keeping me informed with progress. More
by Ladyjetskier
Employees Worked With
Raymond
September 18, 2025
Shannon Peek was a great salesman! He explained everything about the car we were interested in. He didn’t pressure us. Was extremely thorough and made sure we understood the whole proc He explained everything about the car we were interested in. He didn’t pressure us. Was extremely thorough and made sure we understood the whole process, and kept us up to date on when the car would arrive. We highly recommend him. More
by Anonymous
Employees Worked With
Shannon Peek
August 30, 2025
George was very accommodating and responsive to complete my service in a timely manner! I had a limited amount of time and he did everything in his power to get me in and out as quickly as he could. my service in a timely manner! I had a limited amount of time and he did everything in his power to get me in and out as quickly as he could. More
by Sunshinenthemorn
Employees Worked With
George in service
August 21, 2025
Excellent service. My car was serviced on schedule and I was provided a loaner car to use. Larry is a well experienced, professional and cordial Service Rep. who always My car was serviced on schedule and I was provided a loaner car to use. Larry is a well experienced, professional and cordial Service Rep. who always does a great job. More
by Mike
Employees Worked With
Larry Berry
August 20, 2025
I was a little disappointed with the results because George told me because I had purchased my battery at Lexus only a year ago, I would get a NEW battery to replace the one I had. Instead, my battery w George told me because I had purchased my battery at Lexus only a year ago, I would get a NEW battery to replace the one I had. Instead, my battery was recharged after waiting almost 4 hours. I had already paid $95 to recharge it to get to Lexus. George told me I could have it checked from time to time and to drive it more. Am I supposed to have the same battery recharged every year around this time for 3 years? More
by mercedac
Employees Worked With
I usually work with Henry, but he was off. I had to work with George
August 18, 2025
Had service in a scheduled appointment bat 3:30 pm. Typical 30 minute process was told max of 1 hour. With no update it ended at 6:30. Issue with service advisors ok but manager ignored Lexus custome Typical 30 minute process was told max of 1 hour. With no update it ended at 6:30. Issue with service advisors ok but manager ignored Lexus customer service ignored general manager ignored after two official complaints. I traveled long distance despite having one near my house for top customer and service experience. Lexus was great in the past and had a great disappointment after this issue. asking for honoring coupon became a shame for the dealer. They did not talk look elsewhere and no value. Other service guys says hi but they wont help speeding up unnecessary wait and emotional meltdown by advisor that customer had to endure the drama that is going on. Still waiting for a response…… More
by ucfartlover
Employees Worked With
Henry Bryant
