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Lexus of Jacksonville
Jacksonville, FL
804 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 30, 2026
I had my 2025 IS 500 serviced at Lexus of Jacksonville on March 14, 2026. Making the appointment went smoothly. My advisor Larry Berry was right on things. Kept me abreast on how things were going and mad March 14, 2026. Making the appointment went smoothly. My advisor Larry Berry was right on things. Kept me abreast on how things were going and made sure I got out in a timely manner. Understood what I needed and what I did not need. I got a video of the service and found all things good. I really like this place. I have to drive from Tallahassee and I was treated very well. The dealership is nice and all persons that I came in contact with were extremely nice More
by 1stBenz
Employees Worked With
Larry Berry, Chuck Otzel
March 03, 2026
Wonderful experience working with Frankie! I was so impressed with his desire to make sure the car was perfect for me and indeed it is! He went beyond my expectations & I highly encourage any I was so impressed with his desire to make sure the car was perfect for me and indeed it is! He went beyond my expectations & I highly encourage anyone looking to buy a Lexus to seek him out. More
by Leetshugrue
Employees Worked With
Frankie Hornick
February 19, 2026
Another great service at Lexus of Jacksonville! I love the video feedback and health report that I receive during my visits. Exceptional customer service! I love the video feedback and health report that I receive during my visits. Exceptional customer service! More
by CWyntercyrillien
Employees Worked With
Jovie
February 14, 2026
Very professional. Very knowledgeable Explained all the necessary equipment in the car. Answered all my questions regarding the Lexus. A good experience Very knowledgeable Explained all the necessary equipment in the car. Answered all my questions regarding the Lexus. A good experience More
by kathleenmccavitt
Employees Worked With
Nevan
February 06, 2026
All staff members from checkin to checkout are exceptional!!! Very friendly, knowledgeable and efficient!!! Lounge and Cafe are very clean and inviting The choice of a loaner instead of waiting i exceptional!!! Very friendly, knowledgeable and efficient!!! Lounge and Cafe are very clean and inviting The choice of a loaner instead of waiting is another great option More
by jeana17
Employees Worked With
Larry Barry (Service Advisor) Larry kept me updated throughout the process He was very pleasant and knowledgeable I've used Lexus of Jacksonville for several years and will continue to do because of team members like Larry
February 05, 2026
Paula is fantastic. Very focused on customer service to me and enjoy her very much Very focused on customer service to me and enjoy her very much More
by Dannyromito68
Employees Worked With
Entire service dept, Brian Zehren, Moe Ghanimah, Chuck Otzel, Yohan Danino, Jack Becker, Mark Clark
January 30, 2026
Lexus of Jacksonville is a great dealership were Clients are treated eith utmost care. It is the only dealership that provides free food and beverages while you wait for your car to be serviced. There are o are treated eith utmost care. It is the only dealership that provides free food and beverages while you wait for your car to be serviced. There are others perks provided, such as a free car wash. I highly recommend the Lexus of Jacksonville. Raymond my agent was professional, pleasant ,and courteous. More
by Tixor
Employees Worked With
Raymond
