Lexus of Jacksonville

Great staff, great dealership! Josh, my service advisor is the best!! Been going there for over 10 years, since we moved here. Josh, my service advisor is the best!! Been going there for over 10 years, since we moved here. More

OMG! !! One of THE best experiences I've ever had at a dealership. 10 out of 10 highly recommend!!! They listen to you, give you advice and just overall fe !! One of THE best experiences I've ever had at a dealership. 10 out of 10 highly recommend!!! They listen to you, give you advice and just overall feel like family. I had the pleasure of doing business with Steve Downey and Bob the financial specialist and I can't praise them enough. I left crying tears of joy for them making something out of nothing for me. I will definitely be coming back when I'm ready for another vehicle and this does not even include the perks you get for getting a vehicle with them. But I will leave that for them to tell. More

Josh in Service at Lexus of Jacksonville is quite an asset. Always goes out of his way for me as the customer. He rates as a 10+ in customer Service. asset. Always goes out of his way for me as the customer. He rates as a 10+ in customer Service. More

Great service. Paula was very professional. Top notch dealership. Highly recommended. Best parts department I have ever seen. Paula was very professional. Top notch dealership. Highly recommended. Best parts department I have ever seen. More

Good customer service and representative who has provided good advice regarding the upkeep of my vehicle good advice regarding the upkeep of my vehicle More

We have been to Lexus of Jacksonville on three occasions, two of them were less than satisfactory. Both of these visits could have been more positive if the service department took the time to review in adv two of them were less than satisfactory. Both of these visits could have been more positive if the service department took the time to review in advance why the customer was bringing the car in for service and realized that the customer needed a part that was not present. We clearly stated we needed service that required a specific part. The first event was made satisfactory by the service manager appropriating a part that was destined for another customer and the second event resulted in our turning around and driving the 73 miles to home because the part had been given to another customer. We did have a satisfactory experience with the 20K service – all went well. However the impact of a return trip to the service dealer is more painful because there the closest service facility is 73 miles from us (Ormond Beach FL). More

We were treated very well by Andy our salesman and very friendly by the receptionist. Nicest dealership I’ve ever been in, was offered food and drinks. I highly recommend Lexus of Jacksonville. friendly by the receptionist. Nicest dealership I’ve ever been in, was offered food and drinks. I highly recommend Lexus of Jacksonville. More

Had to get an emergency appt to get back on the road - dealership squeezed me in and I was able to get back on the road sooner than expected… dealership squeezed me in and I was able to get back on the road sooner than expected… More

Restoring 99 SC400, went to Lexus of Jax. Atlantic Blvd. Needed headlight aiming, Brake stop, brake lights weren’t turning off, also asked them to check odometer speedometer. They kept it a w Atlantic Blvd. Needed headlight aiming, Brake stop, brake lights weren’t turning off, also asked them to check odometer speedometer. They kept it a week and didn’t fix anything, not even a diagnosis. Don’t ever take your Lexus there. Find a good mechanic you can trust. Lexus of Jax will rip you off. To expensive and always oversell you on repairs you don’t need. Larry was of absolutely no help and he is the head of the mechanics. Didn’t get the job done. THAT’S A FAIL IN MY BOOK! More

I noticed I was not treated the way other customers was given warm hospitality and even a single smile come out of him. I was the last to be answered even though I was there before some other people. . Mor given warm hospitality and even a single smile come out of him. I was the last to be answered even though I was there before some other people. . More than 3hrs for all change as was told by him. And my was not cleaned inside even though was a complimentary. More