Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of Jacksonville
Jacksonville, FL
808 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 808 reviews
May 04, 2026
Jeff was a pleasure to work with. This is our second lease with him and as before it was flawless. His patience and expertise in the process made getting into our new Lexus RX a plea This is our second lease with him and as before it was flawless. His patience and expertise in the process made getting into our new Lexus RX a pleasant experience. He listened to our questions and delivered viable options for our consideration. Looking forward to continuing our relationship with him. More
by David Celmer
Employees Worked With
Jeff Lovett
April 27, 2026
Friendly and very professional experience from Cornelius, my service advisor. Service was timely and included a car wash at the end. Waiting room and lounge added to a most pleasant experience. I would highl my service advisor. Service was timely and included a car wash at the end. Waiting room and lounge added to a most pleasant experience. I would highly recommend Lexus of Jacksonville. More
by pjsjrsmith
Employees Worked With
Cornelius
April 17, 2026
The dealer remains and provides outstanding service. Of particular note. Larry the service agent ensures that my vehicle is maintained at the best performance possible. Of particular note. Larry the service agent ensures that my vehicle is maintained at the best performance possible. More
by Carlandpat
Employees Worked With
Larry
March 30, 2026
I had my 2025 IS 500 serviced at Lexus of Jacksonville on March 14, 2026. Making the appointment went smoothly. My advisor Larry Berry was right on things. Kept me abreast on how things were going and mad March 14, 2026. Making the appointment went smoothly. My advisor Larry Berry was right on things. Kept me abreast on how things were going and made sure I got out in a timely manner. Understood what I needed and what I did not need. I got a video of the service and found all things good. I really like this place. I have to drive from Tallahassee and I was treated very well. The dealership is nice and all persons that I came in contact with were extremely nice More
by 1stBenz
Employees Worked With
Larry Berry, Chuck Otzel
March 03, 2026
Wonderful experience working with Frankie! I was so impressed with his desire to make sure the car was perfect for me and indeed it is! He went beyond my expectations & I highly encourage any I was so impressed with his desire to make sure the car was perfect for me and indeed it is! He went beyond my expectations & I highly encourage anyone looking to buy a Lexus to seek him out. More
by Leetshugrue
Employees Worked With
Frankie Hornick
February 19, 2026
Another great service at Lexus of Jacksonville! I love the video feedback and health report that I receive during my visits. Exceptional customer service! I love the video feedback and health report that I receive during my visits. Exceptional customer service! More
by CWyntercyrillien
Employees Worked With
Jovie
February 14, 2026
Very professional. Very knowledgeable Explained all the necessary equipment in the car. Answered all my questions regarding the Lexus. A good experience Very knowledgeable Explained all the necessary equipment in the car. Answered all my questions regarding the Lexus. A good experience More
by kathleenmccavitt
Employees Worked With
Nevan
February 06, 2026
All staff members from checkin to checkout are exceptional!!! Very friendly, knowledgeable and efficient!!! Lounge and Cafe are very clean and inviting The choice of a loaner instead of waiting i exceptional!!! Very friendly, knowledgeable and efficient!!! Lounge and Cafe are very clean and inviting The choice of a loaner instead of waiting is another great option More
by jeana17
Employees Worked With
Larry Barry (Service Advisor) Larry kept me updated throughout the process He was very pleasant and knowledgeable I've used Lexus of Jacksonville for several years and will continue to do because of team members like Larry
