Lexus of Lakeway

All of the employees are courteous and professional. The facility is exceptional. I enjoy the coffee, muffins and cookies. The car washes are free and this staff keeps the car looking showroom clean. facility is exceptional. I enjoy the coffee, muffins and cookies. The car washes are free and this staff keeps the car looking showroom clean. More

Exceptional service. A great place to purchase a vehicle and to have a vehicle serviced. The staff goes above and beyond, to make sure their customers are happy. and to have a vehicle serviced. The staff goes above and beyond, to make sure their customers are happy. More

Bad customer service I drove from houston and bought the 2016 lexus lx 570 from this dealer last week. Totally disappointed. The problem was i deal to buy and trade in ove I drove from houston and bought the 2016 lexus lx 570 from this dealer last week. Totally disappointed. The problem was i deal to buy and trade in over the phone and email. I was honest on my car but they DIDNOT. When I arrived, they just asked me to sign off some car fax paperwork over the waiting area counter top and let me waited to come financial departments(DIDNOT SHOW THE CAR)”. After that, i have to work with training finance people. He had to run for help 2 times. When everything done over finance, they just rush to give me the key without showing anything features and leave me by myself. It about time for dealer to close so I trusted the salesperson so i still gave her the thanks card and cash for all the things she did. On the way back to houston, the rain come so i have to use the windshield wipers and 1 of the blade blew off. It not all, when i got home my wife so excited and checked around vehicle found the scratches on the running board with bad tough up paint. I email the salesperson with the picture right away. She DIDNOT responsed. Even next day morning i have to call her and she just said that when the vehicle leave the lot, dealer will not responsible for any of that. WHAT THE SERVCE???? So i have to contact general manager, she would send me a new wiper blades. About the scratches, she told me to bring the car back to dealer and wait for them so they buff it out ONLY when i ask if there is a complementary vehicle. What the decisions is that???? The 65k suv deserves that services???? I even check with the local body shop for estimates and offer she pay haft of the total price of $650. She did not. All i did is to make my wife feel happy because i even gave the salesperson $200 why did i have to bargain for $325???? They did not honest on the vehicle and very very bad customer service for the whole team. Please watchout when you shop at this dealer More