Lexus of Manchester

EZ access, 5-star service. Customer service at it's best I bought my LS 460 at the Sanvers store and had some initial work done thee but when another issue arose I opted NOT to use the big Danvers store and I bought my LS 460 at the Sanvers store and had some initial work done thee but when another issue arose I opted NOT to use the big Danvers store and decided to try Ira Manchester. I am delighted I did and will never go back (not that Danvers was bad - Manchester was outstanding!). this is in no way a complaint - my only other point to mention is that they did not stock the part so I had to return the next day. A larger shop might have had the part. As the repair likely would have taken most of the day, either way I would have had to return. They provided a loaner vehicle. More

All employees were very customer focused. From the time I entered into the facility to the time I left......Great Service....Professional Staff....Friendly......Aim to Please.....Went beyond m From the time I entered into the facility to the time I left......Great Service....Professional Staff....Friendly......Aim to Please.....Went beyond my expectations..... More

Door Guards added I recently leased a 2017 RX 350, and requested that door guards be installed. This was Monday, June 26, and couldn't pick up my car until I returned f I recently leased a 2017 RX 350, and requested that door guards be installed. This was Monday, June 26, and couldn't pick up my car until I returned from a trip on June 28. Barry was the person who checked me in and, as always, was friendly and made sure that the car would be ready upon my return. When I arrived to pick it up, I went straight to the service desk, signed my papers, and was on my way in less than 5 minutes. The IRA Lexus team is terrific. More

Quick in/out. Service as promised. Was able to drop off car, pick up loaner and get out the door very quickly. Service was as promised and delivered below estimated cost. Picked up th Was able to drop off car, pick up loaner and get out the door very quickly. Service was as promised and delivered below estimated cost. Picked up the car and got out very quickly. More

Outstanding!!! IRALexus always the BEST! Fabulous service by Laurie Beauchemin and service team. My 2010 is like new. Fraser treats my car as if his own and is alwa IRALexus always the BEST! Fabulous service by Laurie Beauchemin and service team. My 2010 is like new. Fraser treats my car as if his own and is always timely and attentive. More

Dont mind traveling from Maine for the routine service call Always a pleasure to bring my rx350 to manchester to get the oil changed. the service is top notch, from Barry meeting me at the door with a smile an Always a pleasure to bring my rx350 to manchester to get the oil changed. the service is top notch, from Barry meeting me at the door with a smile and remembering my name to Kelli giving me fast efficient service to get me on my way and back to work for the day. Absolutely fantastic service. More

160,000 miles on my 2007 GX470 Laurie Beauchemin service advisor extraordinaire! She is the reason I trust my car and my time with her. I've been her customer for over 8 years. I dr Laurie Beauchemin service advisor extraordinaire! She is the reason I trust my car and my time with her. I've been her customer for over 8 years. I drive my Lexus with pride & luxury. If you're looking to be in first class, find Laurie. It's so easy to be loyal to LEXUS . More

Oil change and service for rear sensors Bery professional, laurie was a great help explaining everything. She really looks out for customers comfort. Service was done in the time explained w Bery professional, laurie was a great help explaining everything. She really looks out for customers comfort. Service was done in the time explained when I dropped off the car. The loaner was grwat. More

Outstanding. Always punctual, professional and friendly. One of the most important reasons I have been a owner of Lexus for over 15 years is the outstanding customer service. Laurie Beauchemin is very helpfu One of the most important reasons I have been a owner of Lexus for over 15 years is the outstanding customer service. Laurie Beauchemin is very helpful, professional and courteous. The staff at Lexus is great. I Give them an A +. More

The problem is not the service center its the process The problem wasn't the service center it was the process .You drop the car off then wait for service advisor that's assigned to your car then wait the The problem wasn't the service center it was the process .You drop the car off then wait for service advisor that's assigned to your car then wait then go over the work being done, then when you pick it up you have to wait for your service advisor to check you out then you need to go to cashier . Big waste of employees and my time .Then she says its not always like this I said yes it is we where here last week same wait ,wait ,wait some more You don't need all that should be like most here my keys and call me when its done. My weekends are short enough not to have to waste it on a Saturday sitting at the service Center . I took my other car to Toyota dealership was in and out in 5 minutes pick up the same . More