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Lexus of Maplewood
Maplewood, MN
1,106 Reviews
We promote customer satisfaction in everything we do, an attitude reflected by our designation as an Elite of Lexus dealer. As part of the Napleton Automotive Group, Lexus of Maplewood has a wide selection of New & Pre-Owned luxury vehicles. View our vehicle inventory online or visit our showroom to see our fine selection in person. Lexus of Maplewood is located right off HWY 61 and just south of I-694. Please view our model showcase to compare features on new Lexus luxury sedans, SUVs and hybrids.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Showing 1,106 reviews
December 23, 2025
I was interested in purchasing a 2023 Lexus RX 500h F Sport. First visit was Saturday but the vehicle I came to see was not available. I was offered a similar vehicle for a test drive that was covered in Sport. First visit was Saturday but the vehicle I came to see was not available. I was offered a similar vehicle for a test drive that was covered in snow and not prepared at all. It was driven up to the doors and I was told not to shut it off as the keys were not left in the car. Test drove it for about 10 minutes as it was very difficult to see out the snow cover frosted windows. But I enjoyed the car and asked what I would be offered for my trade in. Silvio and I agreed on a number and we scheduled for Monday to arrange the sale. Between Saturday and Monday, I independently discovered that the vehicle had a reported accidenton Carfax that was never disclosed to me. When I confronted the dealership, the response was dismissive. I was told it was "only cosmetic" and irrelevant because the vehicle was certified. That explanation did not sit right with me, so I provided a direct comparison: a 2024 Lexus RX500h with fewer miles, a clean Carfax, and a significantly lower price of $49,999. When I offered $48,000 on that vehicle, the offer was immediately accepted by the other dealership. I communicated this to Lexus of Maplewood. Rather than acknowledging the validity of my concern, I was pressured into staying with their vehicle based solely on repeated claims about the superior certification process, inspections, and warranty coverage. That promise became the sole reason I continued with this purchase, but later that day I was told that the vehicle will not be available on Monday as it will need to be updated due to a recall. I said I already scheduled Monday with my wife and only day that works for me. They said don’t worry come sign Monday and we will deliver the car to your door. I said we will talk about it Monday. When my wife and I arrived on Monday, From the moment financing began, the numbers made no sense. The monthly payment was substantially higher than what had been discussed. After pushing for an explanation, I was finally told that XPEL paint protection film had been added without my knowledge or consent this added approximately $81 per month to my payment. I was told every car gets it so it’s just added on there it, I have not even seen the car yet, for all I know it already has XPEL on it and it’s being sold to me again. Then came the extended warranty. I was told a 10-year warranty is absolutely necessary but was casually described as "about $25 per month." Despite my growing concerns, I agreed when I was told I would get copies of every document I signed when we were done. When my wife and I signed everything we met Silvio and I expressed my concern over XPEL film that was not disclosed to me, he said he will look into getting me a discount for front end film for the trouble and also the minor on the carfax. No copies were provided and we left in a loaner. The RX would be ready in one to two days. The very next day, I was called by Josiah and told the vehicle was "ready," I asked what did Silvio say about the film but he had no knowledge of any such arrangements. After receiving the paperwork from a Jared, because Silvio and Frank were gone all week. I discovered gruesome added on undisclosed items. I believe every customer gets charged an undisclosed XPEL film fee and hidden $599 tint fee that is added to price of the car but is not disclosed. Another review states this is a common practice and his car had no tint but was charged $599 he knew nothing about. After being ignored by Silvio, I got a hold of Frank today and told him about the contract. He said it’s legally binding and can’t do anything about it. Legally binding telling me extended warranty was $25 a month but it’s $90. Car price is not $55k but $55.6, and yet today he never said car had tint when it was ready. Yet he says it’s finalized and signed and I’ve yet to see the car that’s got a dirty car fax. More
by Magikmuzik99
Employees Worked With
Frank, Silvio, Ray
December 19, 2025
Doug Pfeffer at Lexus of Maplewood is a rock star! He’s professional, friendly, and always makes the service process easy and stress-free. Doug doesn't just "check the boxes" of good service - he buil He’s professional, friendly, and always makes the service process easy and stress-free. Doug doesn't just "check the boxes" of good service - he builds trust. He doesn't give excuses; he solves problems. Doug explains the work, offers helpful insights without pressure, proactively communicates updates, and ensures my vehicle is ready & meets my expectations. It’s rare these days to find someone who blends technical expertise with such genuine courtesy. When I drive away, I am confident about the quality of the work & also appreciated as a customer — that’s what keeps me/people coming back. Please extend my sincere thanks to Doug Pfeffer & team. Doug is a big part of why I/we (2 Lexus vehicles) keep coming back — truly top-notch service every visit! More
by Matt
Employees Worked With
Doug Pfeffer
July 15, 2025
The people at Lexus of Maplewood worked very hard to get me exactly the car I wanted. Sam and Ashley were very responsive and outstanding to deal with. Everyone I dealt with at Maplewood was great. I woul me exactly the car I wanted. Sam and Ashley were very responsive and outstanding to deal with. Everyone I dealt with at Maplewood was great. I would not hesitate to recommend them. More
by midriscoll
Employees Worked With
Sam Herrmann, Asley Stachowski, Chad Lehn
June 26, 2025
I have a 2025 Lexus NX350h that I purchased in Milwaukee, WI. I live in Chisago City, MN so I have my vehicle serviced at Lexus of Maplewood. I brought the car in for its first 5,000 mile maintenance check WI. I live in Chisago City, MN so I have my vehicle serviced at Lexus of Maplewood. I brought the car in for its first 5,000 mile maintenance check today. I went with my wife & we decided to wait at the dealership for the service to be completed. But because this was the first maintenance check, it was going to take an hour & a a half. Oil change, tire rotation, etc. They have a very nice & comfortable customer waiting area. As we were across the street from a Costco, I ask our Service Rep ( Mike ) if they provided shuttle service for waiting customers. He said sure and had someone drive us over to Costco. He would text me when the car was finished or I was to call him when we were done shopping. Whichever came first. We shopped for an hour or so & received a message the car was done & they could come pick us up. The plan was, they’d pick me up, I’d get our car from the dealership & go back & pickup my wife & cart of groceries. To my surprise ( as it was pouring rain outside ) they came with our car & a service vehicle. Mike & associate pulled up to the front door, jumped out & helped my wife ( with umbrella in hand ) into our car. They then helped me with getting our groceries into the back of our car. I thanked them profusely & headed out. I didn’t go to far & in discussing the event with my wife, we decided to go back to the dealership to Thank the guys again & to speak with a Manager about the Awesome customer service we just experienced. Mike brought us to Jeremy Mertes (General Manager) for the dealership. I explained what my wife and I had just experienced & thanked him & his staff for everything! I’ve been told “ Nothing Beats The Lexus Experience “ & it’so true! Thanks guys 👍🏻! Craig & Patti More
by Cc26
Employees Worked With
Jeremy Mertes & Mike Mullan
June 15, 2025
I had a fantastic experience with Lexus of Maplewood! My salesman Ray was very knowledgeable about the used Lexus I purchased. I’m very happy with my first Lexus!! My salesman Ray was very knowledgeable about the used Lexus I purchased. I’m very happy with my first Lexus!! More
by Erik
Employees Worked With
Ray
April 25, 2025
positive experience. worked with me to get the vehicle I wanted. professional and knowledgeable about the vehicle. did not feel pressured into buying or aggressive sales worked with me to get the vehicle I wanted. professional and knowledgeable about the vehicle. did not feel pressured into buying or aggressive sales tactics. would recommend. More
by danallxt
Employees Worked With
Tchu Moua, Jared fulton
