Lexus of Maplewood

Was worth the four hour drive! I had been thinking of buying a new car for several months, but couldn't decide on what type of SUV to purchase. My son-in-law suggested a Lexus. I wa I had been thinking of buying a new car for several months, but couldn't decide on what type of SUV to purchase. My son-in-law suggested a Lexus. I was hesitant because the closest dealership was four hours away from home in northern MN. I had connected with Clint via email to ask about a vehicle and the next day made the road trip down. I left with a new Lexus and I love it! Clint was patient with me and my family as we asked a lot of questions. He never acted like we were bothering him and we had his full attention. His great customer service was the icing on the cake of a great experience and day! More

Satisfaction My wife purchased a new 2014 RX 350 from Lexus of Maplewood in December of 2013. We spent several weekends having my wife drive a lot of suv's to find My wife purchased a new 2014 RX 350 from Lexus of Maplewood in December of 2013. We spent several weekends having my wife drive a lot of suv's to find the one she liked best. Most dealers are tone deaf regarding women buying their own cars. Even after we stated my wife wanted to buy a new car, many of the people at other dealerships would talk to me largely ignoring my wife. At Lexus of Maplewood, Sara and my wife connected quickly. Sara guided my wife through the whole process and turned a looker into a buyer. We have been satisfied with my wife's car and this dealership ever since. Recently the Twin Cities Business Journal had a "Best of" insert in their monthly magazine. Lexus twin cities dealerships were rated highest. (Great choice). On 10/7/16 my wife had a 50,000 mile service done at Maplewood. Sue Dale, our service advisor handled that for us efficiently as well as with great attention to detail. Because we like my wife's car a lot, she is not likely to buy another new car soon. Regardless, we look forward to future dealings with Lexus of Maplewood. Sue & Mark Brown Shakopee, MN More

THE MOST HONEST DEALERSHIP IN MINNESOTA! I purchased a preowned Lexus last year. I live north of the cities so Maplewood is quite a drive. For convenience, I made the mistake of having my oi I purchased a preowned Lexus last year. I live north of the cities so Maplewood is quite a drive. For convenience, I made the mistake of having my oil changed at a dealership in Forest Lake. The next day my engine light came on so I took it back to them. They informed me that the problem was going to cost me $1856.00. I drove it to Lexus of Maplewood for a confirmational opinion. They were friendly and professional as could be and extremely thorough. The service manager came out and said, "Your vehicle's ready, handed me my statement of what was done, and at the bottom it said: TOTAL: NO CHARGE! I asked him what it was and he said; Whoever changed your oil last didn't put your seals back on, so all your oil was leaking out. Oh, and by the way sir, the oil they put in your vehicle was "USED OIL AND FILTHY AS MUDD!" Needless to say, he strongly recommended I never take my Lexus back there again, shook my hand, wished me a good day, and said: "Come back real soon!" I said: "You can be assured of that!" It seems that honesty is getting much harder to find these days, but when you find a place like Maplewood Lexus, you can be totally confident you're in good hands!! Thanx a mill you guys! Bodine Billy. (BILLY BODINE) More

Worst Experience Ever Worst experience ever!! Do not trust them. Recently promoted Jeremy Mertes (Used Sale Manager) is a snake full of lies. I purchased a Toyota Sequoia f Worst experience ever!! Do not trust them. Recently promoted Jeremy Mertes (Used Sale Manager) is a snake full of lies. I purchased a Toyota Sequoia from him and I had to dump it and eat $3500 after owning it less than 60 days because of the laundry list of issues. This is after all of his sale lies and eating it on the trade (not included in the $3500 above) for this so called "amazing sequoia that passed all rigorous inspections" "we stand behind it". And when I called him about the issues after driving 60 miles, he didn't bother answer or reply - just ignored me. Don't buy here.. there are other places with better quality. More

Lexus E350 Luxurious experience. Very professional staff all the way through from vehicle selection, purchase, financing, all the way through delivery. Learnin Luxurious experience. Very professional staff all the way through from vehicle selection, purchase, financing, all the way through delivery. Learning how to use all the new technology! More

Most Trusted Dealership in Minnesota Last week I purchased my 4th vehicle from Lexus of Maplewood ---- the most trusted car dealership in my opinion based on years of innumerable excellen Last week I purchased my 4th vehicle from Lexus of Maplewood ---- the most trusted car dealership in my opinion based on years of innumerable excellent experiences. Their Profound Commitment to excellent customer service is Matchless! They stand behind their word and go out of their way to make things easier for customers for which we are very Grateful. And they also stand behind the beautifully engineered and most Reliable Lexus vehicles! I have always found the price of vehicles at Lexus of Maplewood very reasonable/competitive! The Peace of Mind that comes due to Confidence and Trust at this dealership is Priceless! They've earned it over the years and we can count on them! I am so very thankful and have tremendous respect for the courteous team members at Lexus of Maplewood. I love my new RX-350AWD --- the purchase process and the vehicle --- all magical! Many Heartfelt thanks to the absolute outstanding management and staff at Lexus of Maplewood for being there for us 100% over the years! More

Made the process great My wife and I purchased a car from Dan this year and he made the process very easy and found us the exact car we were looking for. He worked to answer My wife and I purchased a car from Dan this year and he made the process very easy and found us the exact car we were looking for. He worked to answer all of our many questions even after our purchase. More

Tim Frederick is the best Tim Frederick was a true gentleman and awesome salesperson that made our first visit to a Lexus dealership a most memorable one. Tim's experience, kn Tim Frederick was a true gentleman and awesome salesperson that made our first visit to a Lexus dealership a most memorable one. Tim's experience, knowledge, and care really came through as he patiently answered all of our questions about the Lexus NX my wife and I had our interest in. He had an extensive knowledge of all the "bells and whistles" that came with the car. With Tim's help, we were able end our visit with the purchase of our first Lexus. Thank you Tim and all the friendly staff at Lexus of Maplewood for making us feel right at home. More

Sara Wienke is ONE OF A KIND! I wish I could buy a new car every year, as buying a car from Sara was just that amazing of an experience! If you are looking for a straightforward, I wish I could buy a new car every year, as buying a car from Sara was just that amazing of an experience! If you are looking for a straightforward, kind, honest salesperson for your next car, then your search is over and contact Sara now! Her personality is great and she makes the customer feel like a priority!! Thanks Sara! More

Exceeded expectations! Thomas was totally engaged in an effort to satisfy me when I brought my car in for service. He and the service department performed the routine mainte Thomas was totally engaged in an effort to satisfy me when I brought my car in for service. He and the service department performed the routine maintenance and discovered a leaky water pump. I had purchased a warranty and there was no charge. I mentioned that when I purchased the car at another dealership I noticed the driver side door hinges were bent. The original dealer wanted me to pay for the repair, I fully expected to have to shell out about $500 for this service but Thomas called and told me that the dealership was going to repair my door as a courtesy! How about that! I was given a loaner vehicle and they must have worked on my car over the weekend. I picked it up Monday morning and couldn't have been more pleased. Thomas stayed in touch with me throughout the whole process. Exceeded expectations. More