Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a Review

Lexus of Maplewood

Maplewood, MN

Overview
Reviews
Vehicles
4.6
1,106 Reviews
We promote customer satisfaction in everything we do, an attitude reflected by our designation as an Elite of Lexus dealer. As part of the Napleton Automotive Group, Lexus of Maplewood has a wide selection of New & Pre-Owned luxury vehicles. View our vehicle inventory online or visit our showroom to see our fine selection in person. Lexus of Maplewood is located right off HWY 61 and just south of I-694. Please view our model showcase to compare features on new Lexus luxury sedans, SUVs and hybrids.
Contact Dealership

3000 US-61

Maplewood, MN

55109

Directions

By Type

Showing 1,106 reviews

November 24, 2023

Christian and Ashley, the manager was very awesome and helping me find and make a deal that met my needs More

by Kendallelling
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jared Fulton and Ashley Service Manager , Christian Hobbs
Report | Print
Dec 15, 2023 -

Lexus of Maplewood responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!

November 23, 2023

Disappointed that we were given a quote for work to be done, and when we picked up the vehicle, it was almost double the original estimate. When we asked the woman about it, she was rude, belligerent and More

by JMW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Her name is not listed
Report | Print
Dec 15, 2023 -

Lexus of Maplewood responded

Hi, thank you for sharing your experience with us. We are disappointed to learn of your visit and would like the opportunity to try and make this up to you. Please contact our General Manager, Jeremy Mertes at jmertes@lexusofmaplewood.com or at 651-415-2404.

November 22, 2023

Tim Frederick was personable and professional. He is attentive and accommodating. This sale happened because of Tim’s salesmanship. More

by snookyrides
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tim Frederick
Report | Print
Dec 14, 2023 -

Lexus of Maplewood responded

Hi, thank you so much for your feedback! Tim will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

November 22, 2023

The service advisor Ali Dilger who worked with me on November 20th is a "rockstar"!! She should be recognized by leadership for her professionalism, excellent communication, and attention to detail. It More

by JackieandBrian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali Dilger
Report | Print
Dec 14, 2023 -

Lexus of Maplewood responded

Hi, we're glad to hear that everything was completed to your satisfaction! Please let us know if there is ever anything else we can assist you with.

November 19, 2023

Ali the receptionist RUDE not very nice Like she was doing me a favor to help me checking my vehicle More

by angel
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Mullan
Report | Print
Dec 15, 2023 -

Lexus of Maplewood responded

Hello Angel, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we let you down. Please contact our General Manager, Jeremy Mertes at jmertes@lexusofmaplewood.com or 651-415-2404 so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership.

November 17, 2023

The service I experienced was as if they were carrying for their own vehicle. Very impressive. Very courteous. They even worked with me to find reasonable cost solutions. I will be back. More

by Dubya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Gobernatz. 5 Stars, Michael Mullan
Report | Print
Dec 14, 2023 -

Lexus of Maplewood responded

Hi, thanks for sharing your recent service experience with us, we hope you continue to choose Lexus of Maplewood as your first choice for all your vehicle needs.

November 16, 2023

Did not answer questions when I emailed them, just kept telling me to come in. More

by swmarth
Recommend Dealer
No
Employees Worked With
michael farrel
Report | Print
November 11, 2023

Courteous staff, fast, efficient, and high quality. Can’t ask for anything else from my service experience. More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Llaurado
Report | Print
Dec 15, 2023 -

Lexus of Maplewood responded

Hi Dan, thanks for sharing your recent service experience with us! We hope you continue to choose Lexus of Maplewood as your first choice for all your vehicle needs. Safe travels!

November 06, 2023

The staff treats you with respect , and makes you feel very comfortable.. As far as the work that’s done on servicing your vehicle. I’ve never been dissatisfied with the work that’s been done. More

by tomricci320
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kimberly Kernstock
Report | Print
Dec 15, 2023 -

Lexus of Maplewood responded

Hi, thanks for sharing your recent service experience with us! We hope you continue to choose Lexus of Maplewood as your first choice for all your vehicle needs. Safe travels!

November 06, 2023

I had a horrible experience at Maplewood Lexus. They actually starting stripping down my car and replacing a tire and an another part without my consent . They misread my odometer ( it was set for More

by Linda.blesener
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Tom Schultz
Report | Print
Dec 15, 2023 -

Lexus of Maplewood responded

Hi Linda, thank you for sharing your experience with us. We are disappointed to learn of your visit and would like the opportunity to try and make this up to you. We would like an opportunity to make this up to you. If you are willing, please contact our General Manager, Jeremy Mertes jmertes@lexusofmaplewood.com, 651-415-2404 so we can work towards a resolution.

1
...
12
13
14
...
111