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Lexus of Maplewood

Maplewood, MN

Overview
Reviews
Vehicles
4.6
1,045 Reviews
We promote customer satisfaction in everything we do, an attitude reflected by our designation as an Elite of Lexus dealer. As part of the Napleton Automotive Group, Lexus of Maplewood has a wide selection of New & Pre-Owned luxury vehicles. View our vehicle inventory online or visit our showroom to see our fine selection in person. Lexus of Maplewood is located right off HWY 61 and just south of I-694. Please view our model showcase to compare features on new Lexus luxury sedans, SUVs and hybrids.
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3000 US-61

Maplewood, MN

55109

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Showing 1,045 reviews

March 24, 2024

Nick was the best! Even fixed my front plate with a new cover. You will me be disappointed at Lexus services. Top notch staff from the time you come through the door! More

by Galeen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Mar 26, 2024 -

Lexus of Maplewood responded

Hi Galeen, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Helpful
March 23, 2024

Lexus of Maplewood has always provided very satisfying services to my car and family’s, especially that Mike Mullan who has been the point of my contact staff has always provided me with above and beyond More

by tichang56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Mullan and all the support team members
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Mar 25, 2024 -

Lexus of Maplewood responded

Hi, we're glad to hear that everything was completed to your satisfaction. Please let us know if there is ever anything else we can assist you with.

Helpful
March 20, 2024

Mike was professional and thorough. Communication was perfect. Great dealership! Would go back to have my car serviced again. More

by Slats5123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike and Paul
Report | Print
Mar 22, 2024 -

Lexus of Maplewood responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!

Helpful
March 17, 2024

Fast paperwork, great sales people and a down right nice place, very comfortable. Everyone is so friendly- thank you for a great experience! More

by Soanes
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Oanes
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Mar 17, 2024 -

Soanes responded

Great dealership

Helpful
March 07, 2024

Ali Dilger our service contact is great to work with and her communication and always answering our questions is top notch. Always greets us with a smile and professional in her job More

by Mark.franco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali Dilger
Report | Print
Mar 09, 2024 -

Lexus of Maplewood responded

Hi Mark, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Helpful
March 07, 2024

Great service as always at Maplewood Lexus! I worked with Service Writer Bob Bertini and he explained everything before work began. Work was finished before time quoted. I’m extremely please More

by Postaldude
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob
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Mar 10, 2024 -

Lexus of Maplewood responded

Hi, we're happy to hear you had such a positive experience with our team! Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Helpful
March 02, 2024

Pleasant knowledgeable staff. My particular service rep was particularly A pleasure to work with in terms of knowledge, what the plan is. More

by Danno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gavin
Report | Print
Mar 04, 2024 -

Lexus of Maplewood responded

Hi, we are very happy we could provide you with a positive experience! We hope you continue to choose us for all your automotive needs! Take care!

Helpful
February 26, 2024

They took extra care to treat us well. Friendly staff and was a no pressure experience. More

by marygaryh
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan
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Mar 02, 2024 -

Lexus of Maplewood responded

Hi, we are very happy we could provide you with a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Helpful
February 21, 2024

Good customer service Polite And courtesy with the customer's After ithe service was pleasant to The Customer More

by rowenajuul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gavin
Report | Print
Feb 24, 2024 -

Lexus of Maplewood responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

Helpful
February 15, 2024

Just don’t buy used from them, they don’t disclose anything, have the car checked over by an independent mechanic! More

by terranceberg49
Recommend Dealer
No
Employees Worked With
Can’t remember
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Feb 17, 2024 -

Lexus of Maplewood responded

Hello, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please contact our General Manager, Jeremy Mertes at jmertes@lexusofmaplewood.com or 651-415-2404 so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership.

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