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Lexus of Maplewood

Maplewood, MN

Overview
Reviews
Vehicles
4.6
1,098 Reviews
We promote customer satisfaction in everything we do, an attitude reflected by our designation as an Elite of Lexus dealer. As part of the Napleton Automotive Group, Lexus of Maplewood has a wide selection of New & Pre-Owned luxury vehicles. View our vehicle inventory online or visit our showroom to see our fine selection in person. Lexus of Maplewood is located right off HWY 61 and just south of I-694. Please view our model showcase to compare features on new Lexus luxury sedans, SUVs and hybrids.
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3000 US-61

Maplewood, MN

55109

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Showing 1,098 reviews

November 13, 2024

Had 10:30 appointment for oil change and tire rotation. I arrived at 10:20. Service was completed at 1:30. That’s 3 hours. Literally twice as long as necessary. More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Nov 14, 2024 -

Lexus of Maplewood responded

Hi, thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Take care!

October 30, 2024

We had car trouble near Lexus of Maplewood and they saved the day for us. Thank you for the prompt courteous service. More

by Al
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali
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Nov 02, 2024 -

Lexus of Maplewood responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 23, 2024

Did not change cabin filter or reset maintenance system or top off fluids and two valve stem caps missing . Not happy with this service . Tires were to be rotated, have no way to tell if that was done o More

by rm
Recommend Dealer
No
Employees Worked With
A Ali Dilge
Report | Print
Oct 26, 2024 -

Lexus of Maplewood responded

Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like an opportunity to make this up to you. If you are willing, please contact our General Manager at jmertes@lexusofmaplewood.com, 651-415-2404

October 17, 2024

Have had my Lexus RX 350 for almost 7 years now. Service has overall has been great and they do the right thing if needed. More

by Sue Bee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Mullen
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Oct 19, 2024 -

Lexus of Maplewood responded

Hi Sue, we're glad to hear that everything was completed to your satisfaction, Sue Bee! Please let us know if there is ever anything else we can assist you with.

October 13, 2024

Started out being a great experience. Unfortunately when you have issues or don’t purchase New, you get put on the bottom of the customer service list, since they are busy selling NEW car More

by Marcy
Recommend Dealer
No
Employees Worked With
Wish I knew the name of who answered the phone in sales. Must have been a used car salesman as he informed me no one was available as they were all busy selling to people who actually buy new cars.
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Oct 19, 2024 -

Lexus of Maplewood responded

Thank you for your recent purchase and for sharing your feedback with us. We deeply regret that your experience did not meet your expectations. We understand how disappointing this can be and are committed to making it right for you. Please contact our General Manager, Jeremy Mertes at jmertes@lexusofmaplewood.com or 651-415-2404 to discuss a resolution that meets your needs. Your feedback is invaluable to us, and we are dedicated to improving our services based on your input. We appreciate your business and hope to have the opportunity to make things right. General Manager, Jeremy Mertes jmertes@lexusofmaplewood.com or 651-415-2404

October 11, 2024

Ali always has been friendly and honest with me. She cares about people and I could trust her. Thank you Ali the car is running better than ever More

by kevwhalen655
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali
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Oct 13, 2024 -

Lexus of Maplewood responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We are always more than happy to assist you if anything else comes up. Take care!

October 09, 2024

I would definitely recommend Lexus of Maplewood to family, friends and colleagues. We were treated with respect and it was very easy talking with everyone we interacted with. More

by astarr60
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tchou Miya and Matthew Bono
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Oct 13, 2024 -

Lexus of Maplewood responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Thanks again for the recommendation, and have an amazing day!

September 25, 2024

Would have rated you a five except when I bought the car I had trouble with the windshield and never did get it resolved More

by jimwetch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not positive, but I think his name was Paul
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Sep 29, 2024 -

Lexus of Maplewood responded

Hi, we truly appreciate your honest feedback. Please reach out to our General Manager, Jeremy Mertes at jmertes@lexusofmaplewood.com or 651-415-2404 when you can so we can address this situation directly. Thank you and have a great day.

September 25, 2024

First class service. Friendly, fast & efficient. Ask questions and took time to listen to concerns. More

by cjacobs005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zeck
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Sep 25, 2024 -

cjacobs005 responded

Great work! Thank you!

Sep 29, 2024 -

Lexus of Maplewood responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 20, 2024

Have enjoyed many years working with Lexus of Maplewood. The service department is the best. Have had my car detailed many times always excellent job done . More

by slabrahamson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Mullen
Report | Print
Sep 21, 2024 -

Lexus of Maplewood responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We are always more than happy to assist you if anything else comes up. Take care!

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