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Lexus of Maplewood

Maplewood, MN

Overview
Reviews
Vehicles
4.6
1,048 Reviews
We promote customer satisfaction in everything we do, an attitude reflected by our designation as an Elite of Lexus dealer. As part of the Napleton Automotive Group, Lexus of Maplewood has a wide selection of New & Pre-Owned luxury vehicles. View our vehicle inventory online or visit our showroom to see our fine selection in person. Lexus of Maplewood is located right off HWY 61 and just south of I-694. Please view our model showcase to compare features on new Lexus luxury sedans, SUVs and hybrids.
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3000 US-61

Maplewood, MN

55109

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Showing 1,048 reviews

February 26, 2024

They took extra care to treat us well. Friendly staff and was a no pressure experience. More

by marygaryh
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan
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Mar 02, 2024 -

Lexus of Maplewood responded

Hi, we are very happy we could provide you with a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Helpful
February 21, 2024

Good customer service Polite And courtesy with the customer's After ithe service was pleasant to The Customer More

by rowenajuul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gavin
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Feb 24, 2024 -

Lexus of Maplewood responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

Helpful
February 15, 2024

Just don’t buy used from them, they don’t disclose anything, have the car checked over by an independent mechanic! More

by terranceberg49
Recommend Dealer
No
Employees Worked With
Can’t remember
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Feb 17, 2024 -

Lexus of Maplewood responded

Hello, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please contact our General Manager, Jeremy Mertes at jmertes@lexusofmaplewood.com or 651-415-2404 so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership.

Helpful
February 14, 2024

My experience today was exceptional. I had next to no contact with the dealership and made contact with Salesman Bobby Amirislani who responded to my inquiry. Bobby was the consummate More

by BOXERDAD1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bobby Amirislani, Silvio Abea
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Feb 17, 2024 -

Lexus of Maplewood responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Feb 17, 2024 -

BOXERDAD1 responded

Thank you kindly.

Helpful
February 13, 2024

My experience today was exceptional from first greeting to my departure. Also appreciated the assistance on line before my appointment. More

by rebeccastroh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali Dilger
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Feb 16, 2024 -

Lexus of Maplewood responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

Helpful
February 11, 2024

Tchu was so kind and helpful; over-the-top effort to obtain the NX I wanted and made sure the buying process was a seamless, professional experience. Every contact, from the first call to the dealers More

by Airman Sparky
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tchu Moua. Also Jake
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Feb 12, 2024 -

Lexus of Maplewood responded

Hi, thanks for sharing your recent service experience with us! We hope you continue to choose Lexus of Maplewood as your first choice for all your vehicle needs. Safe travels!

Helpful
February 11, 2024

Very good service and expertise - relatively painless , achieved the price I was looking for in new car and trade in More

by Laynepearson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clint Cage, Mike Farrel
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Feb 13, 2024 -

Lexus of Maplewood responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!

Helpful
February 03, 2024

Christian was a great salesman to work with and was very responsive throughout my purchase process! Highly recommend! More

by Preston_frantz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Hobbs, Jeremy Mertes
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Feb 05, 2024 -

Lexus of Maplewood responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Helpful
February 03, 2024

Fantastic group. Very informative and patient. No high pressure sales. every person we encountered was awesome. More

by Mnmary
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony, Mike, Clint, Silvio, and Ricky.
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Feb 05, 2024 -

Lexus of Maplewood responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Helpful
February 02, 2024

Maplewood Lexus is organized, friendly snd efficient. They did a great job with the detailing and first 5k mile check up. More

by Leahk419
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali
Report | Print
Feb 05, 2024 -

Lexus of Maplewood responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

Helpful
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