Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of Maplewood
Maplewood, MN
1,116 Reviews
We promote customer satisfaction in everything we do, an attitude reflected by our designation as an Elite of Lexus dealer. As part of the Napleton Automotive Group, Lexus of Maplewood has a wide selection of New & Pre-Owned luxury vehicles. View our vehicle inventory online or visit our showroom to see our fine selection in person. Lexus of Maplewood is located right off HWY 61 and just south of I-694. Please view our model showcase to compare features on new Lexus luxury sedans, SUVs and hybrids.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,116 reviews
June 25, 2021
The representative was courteous and explained what was being done in a helpful manner. They were prompt with the appointment time and in explaining the extra thing that had to be done. being done in a helpful manner. They were prompt with the appointment time and in explaining the extra thing that had to be done. More
by Teresa Groppoli
Employees Worked With
Michael Mullan
June 17, 2021
Christian was very helpful. Friendly and yet professional. He called to let me know my car was on the way and offered to deliver it when the car came in. professional. He called to let me know my car was on the way and offered to deliver it when the car came in. More
by jtsolei
Employees Worked With
Carrie, Christian Hobbs
June 04, 2021
Nail in tire that necessitated a new tire- not happy about that, but service was great! Drove in With tire pressure light on- the intake team spotted a nail. Tire in stock- able to replace right away. about that, but service was great! Drove in With tire pressure light on- the intake team spotted a nail. Tire in stock- able to replace right away. More
by Kjking568
Employees Worked With
Shawn Moorhead
May 29, 2021
Excellent! No surprises, honest opinions. Looked for ways to save me money on the repair. Nothing rushed. And very professional treatment. I can highly recommend. ways to save me money on the repair. Nothing rushed. And very professional treatment. I can highly recommend. More
by Traveler
Employees Worked With
Tom Schultz, Kevin Kriegshauser, Albert Llaurado, Baird Swan, Michael Mullan, Eric Hammerschmidt, Kimberly Kernstock
May 28, 2021
Everyone was very nice & courteous with every step of the process along the way. They went the extra mile. Also, they were knowledgeable in all aspects of the process of the car purchase. process along the way. They went the extra mile. Also, they were knowledgeable in all aspects of the process of the car purchase. More
by Cheryl.keyes53
Employees Worked With
Jon, Tchu Moua
May 28, 2021
The service we receive is always outstanding. This time was no exception. We used the valet service and we had exceptional service. Shawn, Megan and Cha were all very professional and listened to what we n was no exception. We used the valet service and we had exceptional service. Shawn, Megan and Cha were all very professional and listened to what we needed and followed through on their delivery and service. Thank you! More
by Karilward
Employees Worked With
Shawn and Megan and Cha.
May 26, 2021
Service was timely. Service rep was professional and provided good dialogue. A photo was sent to provide understanding of the repair that was necessary. The 3 reps that I spoke were excellent. provided good dialogue. A photo was sent to provide understanding of the repair that was necessary. The 3 reps that I spoke were excellent. More
by PV
Employees Worked With
Albert Llaurado, Michael Mullan, Eric Hammerschmidt
May 25, 2021
Clean showroom displaying latest models. Mr. Jon Phelps was very knowledgeable, professional, and eager to answer questions, allow test drives, and patiently explain features of vehicles and their pros and was very knowledgeable, professional, and eager to answer questions, allow test drives, and patiently explain features of vehicles and their pros and cons. Mr. Chu was very helpful with the financial process. The 2021 GX 460 is a fantastic vehicle - the lap of luxury and performance! I’m very happy More
by Lexus guy
Employees Worked With
Jon Phelps was my sales person , Tchu Moua
